I received a part of a freezer door on the understanding that if the whole door was required the part supplied would be returned and the amount paid for it would be refunded. The whole door was required and the part returned with a request for the refund mentioning the agreement. So far no response and the phone number is constantly engaged. I suspect that I will never receive the refund and I would never use this company again.
Review by Nathaliie Simongiovanni2 months ago
Good service but takes a little longer to arrive than some
Review by Phillippe2 months ago
Terrible service and never received my product. After waiting a few weeks, I emailed to ask where my product is, they said they didn’t have it in stock and would come next month.
2months later claimed that they receive stock and sent it out, yet I didn’t receive it.
Emails back and forth, has been going for 6 months now. Another person claimed they sent a second product as I was complaining that I didn’t receive and still no show.
Would not recommend this company.
Review by Sharrell Holata2 months ago
Do not use!
Used their technical department @ £1.43 a minute.... they got it totally wrong costing me &81 & now they say they are not qualified to provide technical advice!!!! This was on technical advice for a spare they supplied!!!!!
Review by KellyJLW3 months ago
Ordered and paid for a freezer top drawer for an integrated fridge freezer on 16/09. Received a tray for an unknown fridge on the 19th and tried to call but line constantly engaged. Sent an email and got no response. Used an online chat form telling them they'd sent out the wrong item - NOTE: the form doesn't have the option "WE SENT YOU THE WRONG ITEM!" Also they won't collect something even though it's their mistake. Had to take it to the Post Office myself!!! Still chasing the thing I paid for, still no response to emails, still no one to answer phone and then I get an email asking me to review my purchase. I'd like to give ZERO STARS!!! Now still waiting to hear when I'm getting it on 04/10. Dreadful!!!
Review by Pissedoffmad3 months ago
Review by Magandar Bauval3 months ago
Searched on line for new freezer seal for my Nardi fridge freezer, exact model number used, they had one in stock, the seal on the door fits in between the inner and putter door skin, not a push in seal. Seal arrived, looked like a push in one, was definitely not to fir in around door skin, I rang sales line, was told to ring their technical line for advice....so I did at a cost of £1.43 per minute...I spoke to exactly the same man I had just spoken to in sales!!!!!!!! I explained the problem...yes he said it is the same as a Smeg it fits in behind the door skin.....I explained the one sent was a push in one....no it is the right one!!!! He then emailed me a description of how to fit it behind the door skin. I still couldn’t work it out, I then contacted a fridge / freezer repair company who sent out an engineer to fit the seal........as soon as he arrived ...” this is the wrong one, this is a push in one, you want a wrap around one”......oh yes that visit cost me £81 for 5 minutes.....I then rang inter spares and spoke to the same man explained.....” what do you want me to do about it” no customer service, I said I would like to make a complaint and would like to speak to a director, “ I am a director of the company!!!!” I asked him what about refund on the engineer call out as he gave totally the wrong technical information....he sad said all the proof to the company that it was the wrong seal and that I had called an engineer out then it would be looked at and how did he know the engineer was telling the truth!!!!! All sent to them, plus photos etc, phone call saying they will refund for seal, no mention of engineer call out, e mailed them.......guess what no reply !!! DO NOT use Inter Spares.......
Review by Lorrd Ryssel4 months ago
Quick, good price and good quality
Review by LittleMissM Lakowski4 months ago
Very good parts, repaired my exhaust fan
Review by Layland4 months ago
Ordered replacement door shelf for my fridge. Item arrived very quickly. A perfect fit. So pleased to have a new shelf.
Review by Mashiur4 months ago
Inter-spares was one of the few suppliers for my particular fridge spares. They went to a great deal of trouble to help me find the right part and, when this proved not to be possible, they credited me with refund without any delay. I was extremely satisfied with their service and will use them in the future.
Review by Alaistair4 months ago
When our cooker hood stopped working we were advised to replace the whole unit. However the Inter Spares website provided a good guide to the type of motor needed for our appliance, so we ordered. Delivery was quick, and the motor is exactly right - now fitted and working. Good service. .
Review by Sedgefield4 months ago
Decent service, reasonably quick delivery but SO expensive!
Review by Lundi4 months ago
Start using Inter Spares since June and so far so good. We are very happy with the knowledge they have. Parts are easy to order with a payment taken over the phone. Delivery is within 5/8 days which they make us away of. Always very pleasant to deal with over the phone. As a company ourselves we like to delivery Excellent customer service and was not disappointed with Inter Spares
Review by EstrebertoGonzalez5 months ago
Very helpful, when we ordered the wrong part by mistake Interspares sorted it out without any fuss.
Happy to recommend
Review by Lokeswaran5 months ago
I see all these reviews and am surprised.
I ordered a part 3 weeks ago. Couldn't pay by debit or credit card, only paypal (I should have known then).
Order was acknowledged with an order number and automated email.
No other correspondence received. I tried emailing them today for a refund. Every email address I tried failed to deliver. Even the email that is used to pay paypal.
Have opened a resolution problem with paypal with a view to getting my money back.
UPDATE: They have responded to my paypal resolution and have asked if I wish to wait till they get the part or refund. I chose a refund. They also mentioned that there's no problem with emails their end.
I've upgraded this review from a one to a 3 star. I'm happy with their response.
Review by Bandolero5 months ago
Ordered twice by mistake, quickly cleared up. Product arrived as ordered, promptly. All good
Review by NearMythBeeyotchCake5 months ago
Very pleasant company to deal with and with very quick delivery. Highly recommended.
Review by McCausland Burato6 months ago
Quality replacement at a good price. Quick delivery.
Review by Ruthie6 months ago
Wish I'd sent for this ages ago. Perfect replacement, easily fitted, fair price. Fast and efficient delivery, didn't have to be signed for.
Review by Chenggui Ofray6 months ago
Fast delivery, item fit perfectly. Saved me the cost of a new extractor fan.
Review by Gpslok6 months ago
My review would not do Inter Spares any favours.
Review by Lagniel7 months ago
I came across this company by sheer flook.... My fridge/freezer was over 13 years old and the supplying company no longer traded so I thought I had no chance in finding the three items I needed, Five days later I have just received all three items all exceptionally well packaged, service was first class....thank you Interspares if I need ay other electronic parts I will be straight back on to you.
Review by PShack7 months ago
Superb customer service. I wish all companies were as good as this one. Thank you.