I sent a copy of my drivers license to PO Box 4145, Bellevue, WA 98009 to remove my name and address from intelius.com in 2015. Although my name and address was removed from their web page, they created a uniform resource locator (URL) using my full name "XXXXXX" to advertise other people, and that was worse. I have tried several times to inform intelius.com of my discontent, but they reply we are not able to control our product. When the first name Neomi is queried, related searches and labels in images with my name are found. I can't explain to other people why my name is above their images or their products on bing. No other person on the web had my name, so I feel it is my fault. I emailed Microsoft to ask why they created those related searches and labels, and they informed me, because a website continues to use my name, and the only website to do that - intelius.com!
Review by Triztan6 months ago
They charged me $33 for one year subscribtion . All the information that they provide is WRONG. Don't trust INTELIUS at all . It is SCAM.
Review by Akic8 months ago
I wanted to find out who sent me a nasty text message and saw this company would only charge me 95 cents. They charged me $7.95 just for cancelling their service!
Review by JackNizri11 months ago
After reading glowing reviews (????) I decided to try the service (to find out more) which was discounted from the normal $49 to $39 only to find out that once you give credit card info, you have signed up for a monthly account which costs an additional $7.95 to cancel. Not happy, especially since the report had nothing more than what I had found already thru the free sites. I found out nothing more after paying for the service. Yes, I'm a sucker, less the $50.
Review by Supbarook1 year ago
The prices they advertise are different from what they charge. After you sign up with user/password, read the fine print. You are automatically enrolled, and get charged more for quitting the service, or for continuing with the service. Further, the information they provide is full of errors. I called to complain and they basically said tough luck
Review by Tendani Stots2 years ago
False advertisement. Claims to be one price. Then charges you more.
You can get the same info online for FREE
Review by Savanya Vervais2 years ago
My personal experience with Intelius is completely at variance with all these poor ratings. Intelius is an information search company, and they're the best, period. Perhaps equally important, they have integrity. There was a small automated-payment misunderstanding, and they returned my money with no hassle. I think this kind of honesty is esp. important in an area like this. Nobody can work miracles, but if the information is there, these people will have it. Five stars, definitely!!
Review by Bafford2 years ago
This if the first time I ever ran a background check and was EXTREMELY disappointed. I would rather spend an additional $100 and get a one-time comprehensive report from a private source and not be gouged on the website for an additional $19.95 (x2) so I can get additional information. I expected a comprehensive report and got information you can obtain online via FB, county/state records, etc. Would never use this site again!
Review by Twomeys CamFan3 years ago
Somehow my 85-year-old mother with dementia got signed up for this service. I am her legal power of attorney. I called to cancel this service. I could not understand the customer service rep. Maybe in India?!! I really don't know. All I know is that he was rude, unsympathetic to my situation and wanted a written letter with a copy of the P.O.A. REALLY!!!! Can you make my already complicated life any worse??!!! Don't use this company, they don't care!!!!!!!
Review by AaronAcworth3 years ago
Allegedly free service, but charges once the number has been entered for search. Actually did present a location (town and state) and that the number was a landline, for the number I had searched, while attempting to entice me to pay for more information. However, given the misleading "free" claim, I question the accuracy of even this information.
Review by YesIndia3 years ago
I signed up to do a criminal check on someone. I clicked all the right boxes for a $29.95 Premier Membership that I would cancel before the 7 day period was up and be charged $7.95. When I called the next day, I was charged $39.95. I will dispute the charge on my credit card. They didn't even find the data, but I found it on a Google search. What a ripoff!!!
Review by Yuseinov3 years ago
Stay away from it. Extremely inaccurate. I do not know how they can be so inaccurate?!
Review by Eveliina3 years ago
I recently used Intelius after being happy with their service a few years ago. They are no longer a good background search product - I was able to find more info with a simple google search than with their $70 super duper background check. Don't waste your $$$$.
Review by Imperial Tutto4 years ago
zero starts would be more accurate. I accidentally hit the background check button and was charged over 30.00 dollars for a bull$#*! report. there was nothing in addition to the people search. NOTHING. blank.. yet they would not refund me. THIS "SERVICE" IS UTTER BULL$#*!. THEY ARE SELLING YOU OLD INFORMATION... THEY DO NOT UPDATE THEIR REPORTS. avoid them at all costs.
Review by Superanoniem Nieuwkasteele4 years ago
Tries to encourage you to purchase "background checks". Problem is the background checks commonly contain incorrect information. This and other background check sites have been in the news lately.
Review by Gonghua4 years ago
If you are trying to find someone's address, you can forget about this site. The information they provide you, which costs a fee, does not include apartment numbers. In large cities the information is therefore useless. They do provide phone numbers, but then you can get that info from the phone company.
Review by Santania4 years ago
Went on their website to search for a phone number and it said it would cost me .95 (95 cents). They did not find the phone number or the name I had requested and then they charged me $7.95 and said I was now going to be charged $29.95 per month because I signed up for it. No, I did not. I thought I would be charged 95 cents.
Review by Gundipika4 years ago
I used this site to fond someone but I only received partial info. I was a little helpful. If you want more, it's best to use other sites.
Review by Kevette4 years ago
I purchased a background report and saw the fine print that in buying it you would be automatically enrolled in their monthly subscription. (Which is possibly the stupidest subscription. Who would need tons of background reports per month? If you're a legitimate company you sure as hell wouldn't be using this inaccurate crap.) I figured, "No matter, I will purchase my report and promptly unsubscribe." So I did just that. I received an email confirming that "no further charges" would be issued. I wish I could post the email to show you how clear this was! NO CHARGES would be made past the specified date, 11/2/2015.
Then same as reported before (wish I saw these before buying!) a nice little amount was taken out of my account on 11/9/2016. Fabulous. So, I gave the lovely company a call.
Not only was the report inaccurate (I know because I ran it on myself) and not only were they dipping into my account when they specifically said they would stop further charges, but the customer service was horrible! She was downright rude!
I went into the call thinking they were still a legitimate company so I explained the scenario thinking that they would apologize and refund me that amount. She asked for my info, and when I took longer than three second to find the card I used she blurted out "If you can't find it, you can just call us back when you do". Um, lady, it's in my hand. I walked eight feet to retrieve it, calm down. Of course you will have rude service when you get rude customers calling you and why would only rude customers call a company? Because the company is wronging it's customers. So she created a rude customer out of me. After she explained that there is a charge if you cancel too early (and if you cancel too late you pay the next months subscription fee remember) I realized it was quite a nice little scam they have going. I will cancel my card if they continue to charge it.
In short. stay away! DO NOT purchase anything from them and I hope to see the company disappear soon.
Review by Inteco Noman5 years ago
I selected a $3.95 option and it ended up at $8,95. The phone numbers didn't work. They won't use paypal. I think they just want my money and credit card information. USE ANOTHER SERVICE!!!
Review by Josephineadamson5 years ago
avast say not safe take money and run.
The Better Business Bureau of Alaska, Oregon and Western Washington has cataloged numerous complaints about the company's customer service, including a continual refusal to provide refunds to customers who claim not to have requested or received the services that they paid for. Additional complaints have been made about misleading advertising and background information that has been inaccurate or out-of-date.
Review by Anadia5 years ago
I would give a three star because the results told only first name but not the last name. So.. This helps a little. The results did not provide the address. The also provide the location of the phone number. This is how Intelius works for me for finding a phone number. First, type the whole phone number including the areacode. Secondly, pay for fee either with a credit card or debit card. Thirdly, wait until you receive an email from them. They will email you whether not they find it. Fifth, view the results. Good luck. It depends what phone number you are searching. Some numbers are more private than others. Last but not least, do not use Spokeo and peoplesmart=scam.
Review by Eduwin5 years ago
This is NOT a reputable business--they provide a substandard product/service and then make unauthorized charges on your bank card hoping that you won't notice.
I had to pay separately for every separate piece of information (phone numbers + addresses), and the information provided was OVER FIVE YEARS OLD! I cancelled my membership the same day I signed up, and received an e-mail stating that I would receive "no further charges." However, one week later, a fee for $7.95 popped up on my bank statement and I had to call and fight with them to get it removed.
They're betting that most people either won't notice the extra charge, or won't bother to fight it. Extremely unethical.
Review by Cathleen6 years ago
After reading the reviews of the others I am blocking this one.
Review by Tele6 years ago
I think they actually got in trouble for continuing to charge people's credit cards months after their first purchase, but you can google that if you want to see if that's correct.
With regard to their opt out policy, they continually find new iterations of your info to repost, and depending on where on their site it is, it can take months of continuous hassle with them to take it down. There need to be better laws regulating companies like this!