AVOID THIS COMPANY
They don't like taking responsibilities and they don't want to pay out claims , i met a recovery agent who helped me recover my claims and all my refunds worth $13,000 within five working days.
if you have any issue regarding your refunds and claims or services worth any huge amount get him on ( admin AT quickeediscovery dotcom ) he will responds to you.
Review by Paullyk4 months ago
My boiler wasn't heating my water and I knew I had taken out insurance but wasn't sure what company it was. I stopped a debit for insurance hoping this company would make contact and they did. But now I'm told my claim isn't an emergency explained the delay. I also understand home emergency is a period of 14 days they refused to come out and said I would pay if they sent an engineer out. I'm 68 a senior citizen isn't this very petty and this isn't the first time I e been refused a claim as it was late. Shame I'm so honest as if I had said the boiler has packed up ovetnight an engineer would have been called out
Review by NoelM Manios1 year ago
I’m not happy with service
I ask for refund and didn’t receive any answer
Review by Joiah1 year ago
a very easy and quick experience, this is the third year running i have used this company.
Review by Mahinoor1 year ago
The policy do not mention the insurance amendment, This needs to be added in policy.
Review by Larwoods1 year ago
still waiting on emailed policy documents from 28th Feb 2018 ... chased twice and still no response... this site was recommended to me but will definitely NOT be recommending in the future ... SHOCKING !!
Review by Dakasal Hroncic1 year ago
Two msgs let to renew policy were not replied to. Website failed to recognise new password. Had to sign on as a new customer and spend extra time answering questions which had been answered in the previous 2 years that I've been a "valued customer" (your words, not mine). Not a good experience, with a not great result.
Review by Southernladyshops1 year ago
They have a new web portal for quotes and the 4 main levels of cover have changed slightly. The Basic level has been renamed Essential and what used to be Essential is now called Standard. I bought the Standard cover but the policy schedule still says Essential and all the PDF downloadable policy docs have not been updated since 2014/15. I called them and they sent a revised schedule but it’s pretty unprofessional that with something as important as insurance that their IT administration and documentation is pants 😡😡😡
Review by Missye1 year ago
I paid to have my documents posted and still not received and I’m going away sat useless
Review by Ayco1 year ago
First class service very helpful staff ,will recommend to all of our friends,
Review by Soa1 year ago
We have used Insure and Away several times and have been totally satisfied each time .thank you very much.
Review by Bethl Brindak1 year ago
Website very straightforward and easy to operate. Premium competitively priced.
Review by Barberry1 year ago
Brilliant no fuss or bother
Review by Hamadan1 year ago
impossible to contact by phone and no call back
Review by Realtree Trinkl1 year ago
Had my mother's travel ins. She was injured abroad. Insure & Away allocated a firm which looked after the claim professionally. They liaised with the hospital abroad, their agents sorted the payments, a nurse went from England to South Asian country, brought her back using Emirates in Business and First class via Dubai straight into A&E here by limousine from Gatwick, handed her to doctors, very polite gentleman. Hassle free repatriation-Start to finish. Using them again this month.
Review by Achaia Lukasik1 year ago
Repeated requests to phone us back and so far we have received nothing - including a receipt or policy!
Review by Sebast2 years ago
A the Policy after taking out holiday insurance with Insureandaway, I was unable to download the Policy schedule.
It was almost impossible to speak to anyone and even after leaving a message no one got back to me.
After two days I eventually managed to speak to someone.
I found that I had been charged an amount which did not relate to any policy. However I knew the amount I had agreed, so the first policy was cancelled and a new one agreed.
The documents which were to be sent by email did not arrive that day..
I phoned Insure and Away the following day and after half an hour and 6 attempts I managed to get through. Apparently they were having problems with the server.
However the Advisor, Bev Travis used her own email to send the documents to me, and these came within a few minutes.
She was extremely obliging and polite and could not fault her response.
Well done to her.
Review by Zuyla Fordcustomer2 years ago
The person at the end of the phone was polite and proffesional, answered all my question, job organized
Review by Cieitha2 years ago
easy to do online, emailed straight away and policy to download or posted to your home.
Review by Tristran Pattabiraman2 years ago
An easy website and form to complete for travel insurance. However, promised confirmation email and documents has not arrived!!
Review by Zarah2 years ago
very happy with the way you look after my wife and I thank you
Review by LimeWay2 years ago
Aspects of pre-existing conditions notification did not work.
Review by Andreou2 years ago
After many many calls I did finally reach them. Overall a good customer service experience, good rates on insurance.
Review by Balachander2 years ago
Is wrong destination !
Review by AnnH2 years ago
I have had to cancel my policy because your website did not allow me to complete (actually start) my medical screening the system appeared to hang and when I tried to restart it immediately confirmed payment and issued a policy - being a bit wary I checked the policy schedule and saw that the medical screening section was illegible so I called your office, the assistant was quite helpful but had no solution as she admitted that your website was working and could offer no guarantee when it would be sorted she also confirmed that the issued policy would be invalid for any pre-existing medical conditions - I took the option of a full refund and am still awaiting confirmation of my refund my policy number is IA 219340 - to be honest I was shocked that you would still offer a service knowing your system was faulty - my faith in your "service" is nil and I have insured with another provider! Hope this helps you sort out the mess.