Have been a platinum member for many years. Recently had to curtail my family holiday due to illness (chest pain) and return to the UK. I called Amex prior to doing so, changed flights, returned home. I have now tried to claim the modest curtailment costs but they have refused. Making some distance lose connection to some other condition (not heart) that I have and have had for many years. Goodbye American Express...
Review by Gmax Nghona1 month ago
American Express is expensive, the points you are getting is worth nothing at all. I just left American express gold and start using a eurocard. Whatever you do dont fall into the trap of American Express.
Review by Roscellus Derrow1 month ago
They offer a insurance which is then far too cumbersome to use. They package value which then does not work in practice. Choose another card. They are really bad!!!
Review by GHewi1 month ago
Hi, everyone should beware of this company, because they are not reliable.
Review by Nostrami2 months ago
Absolutely shocking service from AXA.
They have no idea what they are doing and whilst I do understand there are a lot of chancers out there, the staff are just poorly trained and should consider their careers carefully. When I fought to get paid out, they still didn't give the amount I really spent. They forget that AMEX charge for use and they provide their insurance through this poor company. The overall rating should tell you something, Amex are too stupid to listen to their customers and continue to use them
Review by GBolton Krausse4 months ago
"You are being sent this service related email as it contains information about an integral benefit of your Card."
That's a terrible excuse to send people spam without an unsubscribe link.
Review by Kuro4 months ago
Have had an American Express card for over 30 years and upgraded to platinum when my business travel and overall spending increased.
I arranged a trip to India for a wedding and thought I’d add on Sri Lanka for some R&R after. When news of the terrible Terroist event happened on Easter Sunday - I thought (confidently) that I would be covered for ‘curtailment’.So imagine my outrage when on contacting ‘Axa’ (the third party Insurance company ) I was told I wasn’t covered? 2 reasons. Terroism/ war is not a listed reason for curtailment ( death of a relative/damage to your house over £25k is etc) when I challenged them and suggested if I did travel to Sri Lanka and got caught up in some attack and was injured - I wouldn’t be covered for hospitalisation or repatriation because ‘ The foreign office had advised against travel except in an emergency. Also they don’t cover the ‘2nd & subsequent legs of trip’. So given that many of us plan many 2 location holidays maybe East Coast USA followed by maybe a trip to Miami or Bahamas - that wouldn’t be covered .
Amex customer service of course are not interested and politely refer you back to Axa as if it is nothing to do with them. However they chose their 3rd party and must agree the limitations on a policy. Read the small print everybody!
Although now everyone will be leaving Amex in droves as they are increasing the annual fee from £450 to £575 and reducing the benefits! So I’m cancelling my card. With the money I can buy a very comprehensive insurance cover -Airport Lounge Passes and travel discount benefits and still have just under £200 in my wallet at the end of it.
Review by Qosimjon5 months ago
Got an Amex credit card to take advantage of welcome bonuses - it’s helped me become a lot more savvy on saving money on every day spends. Every time oven spoken to customer services they have been super helpful. So far so good, would certainly recommend.
Review by Prudence Moel5 months ago
I had to cancel my credit card (british airways) which was using more than 4 years. I never had any issues with my payments. However, I needed cash advance (£500) after whole years and I took it, and suddenly they reduce my credit limit £10k to £1k because of change on my credit score. The awful experience overall. Also wasted thousands of avios points!!
Fortunately I called them and they closed my account immediately, that was the only good thing about AMEX.
I wouldn't recommend their any product.
Review by Recomend Kallifatidis6 months ago
I had a travel policy with Amex for 3 years, and every year there was a problem with the renewal.
The first, second and third years I received no renewal notice, policy document or any other documentation whatsoever. (They had taken my money, of course.)
In view of this, 5 weeks before the next premium was due, I wrote to them saying I did not wish to renew.
A few days before the renewal date I received a letter from them saying they had attempted to collect the premium from my credit card. In other words, they must have made this attempt before the renewal date.
To add insult to injury, their letter stated that they had written to me a few weeks before to remind me that the premium was due. I received no such letter.
Review by Canal9 months ago
Good and efficient customer service. I have never had cause for complaint and that is refreshing in this day and age.
Review by Hippiegeo11 months ago
Really good service, easy to use and very efficent
Review by Riebekah1 year ago
Purchased travel insurance through American Express (which wasn't cheap) what a waste of money! I ended up getting snowed in on my ski trip with 8 others. Every one of them ended up getting their claims paid out for additional hotel bills and replacement travel costs etc. everyone, apart from me! Apparently I didn't read the fine print -I'm only insured if my trip was delayed on my outbound part of the trip, not inbound(!!!) What a bloody ridiculous policy. Save yourself the expense -DO NOT USE THEM!
Review by Snita1 year ago
Took advantage of the 'purchase protection' on our 'gold card' - this used to be easy, call up Amex and they sort it all for you - now they push you to some 3rd party insurance company with lots of forms, hurdles and takes so much of your time. We got our money back but what a waste of time. Amex please bring this back in-house and make it easy for us.
Review by Romayne1 year ago
I was just hung up on when I asked to speak to a manager.
I waited 10 minutes to speak with customer service for an authorization code. Once I got through the Customer Service representative said I needed to be transferred to the authorization department. Once I got through the authorization specialist, she said, quite rudely why did I call their department, I should be speaking to someone in customer service. I explained I'm getting the runaround here and to speak with a manager, as I would like to use my card. Then she hung up. This was at 8:15am today, 20th June 2018.
I have never experienced such rude customer service in my life.
This was with my British Airways AmEx. I have never had this experience using my Delta AmEx card.
Review by Eliphant1 year ago
British Airways Avios American Express Credit Card.
Superb credit card. You earn avoid point for every pound you spend which you can then spend on flights with British Airways. You are normally offered bonus points for applying from a referral and referring new members.
Would highly recommend this credit card for those who pay off their balance each month.
You select what you want your PIN number to be at the time of application. the card was delivered promptly and ready to go.
App is superb with transactions instantly appearing as notifications.
I had an American Express card many years ago but closed the account as the number of places it was accepted was limited. American Express appear to have made very good progress with this and it is now accepted nearly everywhere I go.
If you've found this review useful use this referral link to apply and if successful you should get rewarded with bonus avios points and it helps me out too :-)
Customer service all good so far.
Review by Roxanne David1 year ago
Instant settlement of a claim re rental car scratch - through AXA Travel Insurance included in my platinum card. This card is expensive but pays for itself with the rental car insurance, priority pass for airport lounges alone.
Review by Solomiya1 year ago
Called to make a claim on the Winter cover for Travel insurance after ski resort closures. On Monday I called 2 times and halfway though speaking to their agents I was cut off on both attempts. There was no attempt on their part get back in touch with me, even after verifying my details on both calls.
When I tried today to claim for 2 days lost skiing due to the resorts being locked down - no access into or out of the resort, with all lifts and pistes closed and the police physically attending all the accommodation in the village telling people not to leave their houses due to avalanche risks and heavy snow, I was told that my insurance didn't cover piste closures, only for the agent to double check after asking to find that it did cover piste closures.
However it only covers piste closures for a lack of snow, not winds or avalanche risks, or indeed the police locking down the roads and telling people not to leave their accommodation.
They would cover the costs to go to a different resort if it was closed but as the transport and roads where closed this was useless.
End result is I've cancelled the insurance as its not fit for purpose. Only covers you for piste closures due to lack of snow, not a lot of snow or high winds or avalanche risk. Total joke, a closure is a closure, the result is the same regardless of the cause.
So annoying as other people I was with, who are underwritten by the same company (AXA) have all been refunded for the lost days and ski passes. I do not recommend American Express in any way shape or form.
American Express is rated 2.0 based on
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