I wish I had taken the negative reviews more seriously. Customer service here is non-existent. They shipped my order and when it arrived the installation tape was not on the truck. When I reached out they were curt and unapologetic. Three days now and I have ZERO followup from the company. I would look for another company if I had to do it again.
Update: The company reached out to me not to apologize for my inconvenience but to press me to remove my negative review. They have refunded part of my purchase but not the shipping charge for the missing item..stay tuned.
Update #2: After I questioned the reasoning for not refunding the shipping fee they did issue the refund. They also continued to press me to remove this review.
I cannot speak for the product yet since I just received it. Baring something miraculous happening when I do finally install the insulation, I would not use this company again. I would not recommend it and if asked I would say Stay Away.
BTW.. to date, no apology for any of it. Fingers crossed the insulation works.
Email I received sent by the company owner:
"90% of issues for a company can come only 1% of the people. Identifying the 1% is not difficult. You're a miserable person trying to pass on some of your misery to others.
Enjoy yourself on those parasite review sites you claim you're now going to share your misery on Sites full of non-customers, competitors and miserable people like yourself seeking the comfort of other miserable depressed people."
Review by Audrin6 months ago
I was skeptical at first but I must say I'm pleased with the product and delivery time. I ordered the 24 inch and the 48 inch. It was flexible and installed easily in my crawlspace. I put the 24 inch inbetween my studs and the 48 inch below. Previously, I had fiberglass and a lot of mold. I'm sure that wasn't very healthy for me. I remember ordering on a Monday and was surprised to see them on my porch a couple days later.
Review by Veronda7 months ago
I have been dealing with this company for years now. I have never had any issues with them.
Review by Sprikta8 months ago
Needed extra product on a job, asked for expedited shipping. They shipped within a day, but after 3 weeks I still don't have my product.
Review by Kathirine Halihan8 months ago
I have used the prodex underneath my beach house, attached up inside the floor joist. Foam is NOT a good choice, Termites can find their way underneath that method, and termite folkes will not bond your project. so far i think this will provide a great alternative since it reflects heat/ cold and also will NOT absorb moisture, which is a huge factor and would negate anything that fiberglass insulation would have done for me.
Review by Veliville Ouloupi9 months ago
I would give them a negative number if that was possible
I purchased 7 rolls of the insulation and they have a delivery service to deliver it to my house ( I'm insulating my garage. ). The order is now at delivery service and first the service calls and asks me to call back. I do and that number is disconnected. I contact customer service and they were very receptive and helpful at first. I contacted the delivery service and tried to schedule a delivery or pick it up from them and now I can't get an answer from delivery service
I contact customer service again and say that if I can't get my delivery today I will cancel the order.
Jonathan's response was go ahead and cancel. You won't get the product and we will still keep your money! WTF?
Don't use these $#*!s the product isn't that spectacular either
Review by Shepherds Matisková9 months ago
Great Insulation Supplier with stock always available.
Review by Venitia9 months ago
I've been using the product in four homes in 3 states over the last 15 years, in very warm and humid environments, and in very cold and dry environments. Great product for insulation, water barrier and sound deadening. Always received within a couple of days in perfect condition.
Review by Malvoisin9 months ago
Company represented their product well it was easy to work with and seams to insulate well. For a complete all in one insulation vapor barrier .
Review by JiggaMonsta10 months ago
This co is selling a product they claim on their site to be R-22 Do not Believe this its actually less then 2 I wanted to send it back as it was delivered ant my expense and they said no returns. also they said good luck disputing the credit card payment.. Completely unprofessional. And misleading advertisement
Review by Nishad Showteam10 months ago
I doubled the size of my shop. It is now 3200 square feet. I added a 5 ton A/C system. The walls were insulated but the open ceiling was not. The new unit would not keep up with the load. I forgot to mention that the shop has a metal roof.
I purchased Prodex insulation online and had a contractor install it on the underside of the rafters.
The A/C went from not being able to keep up to being able to keep the shop what ever temperature I like.
Review by Jrme10 months ago
What a Difference! The yurt stays warm & cozy in the cold and cool in the summer heat. It came quick. No nonsense.
Review by Brenzel10 months ago
I used Prodex on my ceiling, crawlspace and shipping container. I couldn't work in the container before because it was too hot. I used a combination of two layers of Prodex on the ceiling and one layer on the walls. I also grew my vines over the container to make it look better plus add some insulating value wow! I don't need to run air in there. Good stuff. Order number 48134
Review by Bafford11 months ago
I usually don't write a review before I get the product. But that's the problem. Between Insulation 4less and the trucking firm I have yet to receive my product. When they tried to deliver the product it was not what I ordered and while the trucker was here his dispatch called and said the wrong order was shipped to me and bring it back in. I reached our to Customer service with Insulation4Less and all the would do email me. What's wrong with making a call and let me know what's going on. To find out any thing I had to email them as they would never follow up. Here it's been over a week and I have yet to get my order. They are good at taking your money but not helping when an issue comes up. I hope I get my stuff someday. I would suggest finding this insulation from another supplier.
I don't know why they need your order number when you write a review as they don't contact you anyway. Customer Service is the worst I have ever seen.
Review by Sharanabasava11 months ago
We have a 79 year old house. We tore all the plaster out of. There was 2 layers of bricks and studs but NO existing insulation ever put in this house. We have completed the second room and are beginning to gut the third. AMAZING - that's how we feel about your product. The incredible difference in going between the completed rooms and the rooms not yet torn down. If we wouldn't have experienced it we never would have believed it. Just put another order in to complete the remaining rooms. I think we're going to be a repeat customer for years to come. We have told any of our friends about your product!
Review by Vmunro11 months ago
I used your product on the inside of my Quonset shop. (wood arches) I ran the sheets vertical. I have a wood heater, as well as a 50 foot radiant tube heater. It is amazing how well this product works. I was not quite finished the insulating procedure, this winter, and you could see on the outside of the building where the insulation stopped. All the snow was still on the roof that was insulated. The areas that were not done yet, had melted away. I used Prodex on the inside of my well house as a vapor barrier. and R 12 fiberglass behind it. I used a radiant cove heater on a thermostat. No problems with freeze up, and always dry when I checked it during the winter. I used it on a dog house with a heat lamp and a thermostat as well. The light was off most of the time.... until the pups chewed the curtain to shreds. Inside the shop with the wood heater going, and when you stood in the corner opposite the stove, you could feel heat reflecting on the back of your neck. within 20 min, you could work comfortably in a T shirt. I plan to purchase more of this product for my next project.
Review by Awolode1 year ago
My old metal building was yucky. I knew I had to do something different on my new building so I ordered Prodex Total. It does exactly what the website says it'll do. I stay cool inside and I don't have a drip problem. That's what I wanted and that's what I got. I ordered 8 rolls and they arrived in a week. I plan on also using it in my crawlspace. Order Number V43151
Review by Kanagadabai Strelar1 year ago
I bought a 50x100 metal building las fall. The seller wanted me to install fiberglass but I saw your website and thought better of it. The vinyl over the fiberglass in my other building is flaking off. I got the Prodex 10M. I can tell the difference between the buildings. My new building is much cooler. I'm going to tear out the fiberglass and get some more Prodex to put in my other building. Order number 46301
Review by Kbeecustomer1 year ago
Prodex is in my pole barn, the roof of my guest house and in my crawlspace. It worked great in my pole barn so I figured I'd use it in the other applications. It muffles the sound of rain and keeps it much cooler what used to be a hot guest house. I didn't want to deal with mold in the crawlspace which is the reason I used it there.
Review by Goundo Brakovskis1 year ago
I lined my van and barn roof with the 10M. I cut strips from the roll so I could give it a tiny air-gap on my van. On my barn I attached it below my studs. I do a lot of camping, so I really needed some insulation for the van. It makes it made it more comfortable during the day and night in there. Order V48112
Review by Gatume1 year ago
We add the Prodex Fast Action to almost all the metal buildings we sell. Our customers are happy with it and it adds value to our buildings. We only sell fiberglass to a few customers now. Prodex is a much better fit for metal buildings.
Review by Asharudheen1 year ago
Great product. I took a while to finally pull the trigger and order, but I'm glad I did. The fiberglass was falling down in my shop. The 10M is the one I went with. No more drip in my building.Order Number V47652
Review by Fyaaah1 year ago
I've had my building for over 30 years and can't believe I waited this long! I live in one of the hottest places in the country and the inside of my building has never been this cool this time of the year. My neighbor just insulated his building with 8" fiberglass and sheet rock and he couldn't believe my building was cooler than his. Order 45992
Review by Yusnabi Pogaceanu1 year ago
This is a horrible company to deal with. When I questioned the shipping charges I get a rude, unprofessional response and am berated like a villain. The customer service responded with this quote verbatim " You agreed to the brief easy to understand terms - period. If you didn't like the terms you shouldn't have purchased. That's how adults proceed. We will block your email address. We won't see any more of your responses. Your adolescent opinion has become tiresome. Grow up. The terms of purchase were buried in some obscure tab in fine print and included no returns for any reason including damaged or incorrect product. So once they get your money you are toast with this company and they will dump you like a lead balloon. BEWARE and don't buy from this company.
Review by Tomassa1 year ago
I did a lot of research on the net. I know what I wanted to do, but did not know exactly how to achieve it; until I contacted Insulation4less. The sales person on the phone was really nice, and very knowledgeable about my re-roof project. I am not a roofer; this was a project with a few friends; and a weekend. The old, house's tin roofing was removed revealing open purlins. Prodex insulation was tacked loosely and draped just prior to installing each sheet of new tin. It was inexpensive (per r-value), easy, and fast to install. It really smoothed out the old warped wood, giving it a very nice appearance. After being installed in, in east Ohio, I noticed an immediate drop of several degrees upstairs. This winter it is really warmer without the gas bill going up at all, compared to last year. The old attic already had about 19-12 inches of cellulose, which I had blown in about 1980, so I really had time to experience the difference between old and new. I really believe this product has paid for itself already.... Order V47974