We ordered a large expensive item as a Christmas gift, supposedly in stock. They charged our card right away, but no shipping notice. I emailed them, worried. No reply. I emailed them again, panicked about missing Christmas with this important present. No reply. I cancelled the order. They still say they have the item in stock. Liars!!! They ruined our Christmas.
Review by Cruiserpop Qawariq4 years ago
I ordered a musical instrument and received a confirmation. I never received the item and have left numerous messages on their voice mail. They don't pick up their phones. This site is a hoax and should be deleted from the Internet.
Review by MelJ Ewachiw6 years ago
4 employees in a small office building. I assume there is no inventory or warehouse which is why evrryones orders are back ordered or drop shipped. I had the same issue as everyone else. Large purchase, card charged, no contact. Voice mails and email not returned. Cwncelled my order and my card was refunded. Putting a merchant block on my card since numerous people complained about be charged even after cancellation. How has the government not shut they $#*!s down? Dont ever shop at instrumentpro.
Review by CustomeLALA Costrasel6 years ago
I recently made an oline purchaes through the AAFES exchange mall catalog with this company and have not received any returned phone calls or email from them. To all the military members that are using this site stopppppp! i have requested that AAFES remove them from there shopping catalog. Don't know if it will happen but i am warning you up front stay away from thes guys. By the way they have already charged my STAR card for the amount.
Review by Kushpreet7 years ago
This is, by far, the worst online music store out there! I waited 2 months to finally receive an incomplete order... Being completely fed up with this horrible experience, I tried to contact their customer support. Nobody answers their phones. After leaving 3 messages, I finally received a call back the next day from Carlos, who told me that I would have to pay for both the initial and return shipping to return the order... He also said they could not cancel the remainder until they received the return. A week and a half later, I received the other half of the order and was told that I would need to pay the shipping to return that part as well!!! I have never in my life experienced such horrible customer service. I am filing a complaint with the better business bureau.
Review by Zahel Nzma11 years ago
If you hate Guitar Center, but want cheap prices... - Then you might want to try this site. They've got tons of deals going on right now, and here's a couple I've found:
5% Off Any Purchase â¢ w/ Coupon AFF04 â¢ exp 4/30/08
10% Off Martin Guitars â¢ w/ Coupon martin â¢ exp 4/30/08
Shop at your own risk though...check the cons on the Wiki.
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11533 Dublin Canyon Road