STAY AWAY FROM THIS PLATFORM!
- OVERPRICED, I don't know what happened to them, but overnight they decided to increase their pricing that is insanely outrageous.
- They DON'T even have sharp page templates to validate the price of their services. Seriously, the most boring templates that a blind-monkey can make. It's almost 2020, there should be monthly updates of modern/sleek designed templates.....
- Pictures COST EXTRA! When I'm already paying astronomical monthly fees, why should I pay extra for images that I can find online for FREE? wth
- HORRIBLE CHAT SERVICE! Every time I had a problem with an HTML code, it took them forever to figure out the issue and at times they didn't even resolve the problem! The customer service was always filled with too much attitude (Kelly)
- The interface is too busy and not intuitive, especially when you try to mobile optimize
- etc, etc, etc|!!!!! STAY AWAY!
Review by Jpray Manuwong1 month ago
I've been an Instapage enterprise client for just over 2 years. I built my entire CRO agency using Instapage as the backbone.
In those 2 years, they increased the enterprise pricing 3x. While the platform itself is amazing and offers specialized CRO tools, there are many competitors out there with the same features offering their technology for a fraction of the price.
A couple weeks before my enterprise contract expired, I was contacted by my case manager who told me that Instpage would be increasing their enterprise pricing 10x. I kid you not...10 times.
I had 400+ live pages + over 50 clients + trained team members on the platform and was forced to make a costly and time consuming migration to another platform.
They did give me a grace period to do all of this.
In summary, great platform but insanely overpriced. Even the basic plan; in 2 years it went from $69 to $199.
They also deleted 75% of their template library. I get they want to be the "designated" CRO builder that is suited for $2500/month agencies but I think the decision to delete 100+ good looking templates and leave you with nothing but wireframes is a snobby/silicon valley move. Like the Apple stand.
Review by Metrical Derrow1 month ago
We've been using Instapage for over a year and I have to say, it's by far the BEST landing page tool we've used. The quick pagedemo.co URL's are great for testing things out and the fact that you can share the page and have a collaborator write changes to be made makes it a great freelancer's tool. The templates are great and the ability to be nimble and use A/B/C... variations and test is spectacular. Another part I love about Insta is the fact that if I need help I can just click on the chat and someone is there to help. I would love to see some more granular analytics like button tracking -- I may need to learn how to do this if it is possible on Instapage. Overall, a great tool for the price and I highly recommend to anyone who is needing to test out marketing tactics for Landers using A/B varients.
Review by Miskyroo2 months ago
I am not a big fan of the refund policy. It shows a lack of trust in the product. Most software companies have very user friendly refund policies. Instapage just wants you cash and is less concerned with your user experience. It took days to communicate with support in regards to a simple cancelation request.
Review by Ukbet2 months ago
Instapage is one of my top used tools for bringing in qualified leads. Instapage landing pages direct qualified traffic to our lead forms. The Instapage landing pages are designed to specifically help with conversions so I can generate more marketing qualified leads. Overall the platform offers a streamlined and intuitive landing page builder to allow almost anyone build and deploy great landing pages. There are multiple landing page templates available on Instapage (which are categorized) and you have the ability to create a completely custom landing page, this is a no brainer for a small marketing team. In terms of measurement, Instapage does a great job of providing multivariate testing, heatmaps, and scroll maps.Also, Instapage’s native integrations with Facebook’s pixel and Google Analytics/Ads make it really easy to track and manage paid campaigns.
Review by Gemmett2 months ago
Absolutely SHOCKING service. They emailed us a week ago saying they will be increasing all plans to $199 per month and there's nothing we can do about it.
I couldn't care less about their new features they've released, they are useless to us. They are essentially holding their customers as hostage and making us pay the increased fees because they know we have little choice in the matter.
However, we'll be investing more resources in ensuring our landing pages are REBUILT on other software such as unbounce. STAY AWAY from Instapage unless you want to face unexpected costs.
You can clearly see a lot of their customers are not happy about this change of pricing, as the negative reviews are flooding in.
They should look after their current customers and honour the pricing they signed up for. Was a complete mistake signing up for Instapage in the first place.
Review by Ruddy DiMarcella3 months ago
After using for 14months + I receive a robotic email after requesting to cancel that I needed a different email.
My initial email came from the same as my instapage account.
Feels like an attempt to grab an extra months payment.
Review by Weeenz Merlevede3 months ago
Easy to use, integrates with WP easily. And, if you run into problems, there are instapage staff available to assist.
I had been working marketing staff in my company who had created a conference landing page for an upcoming event.
It rendered great on desktop, but the mobile view was having some weird image & text related rendering issues.
So, I opened a chat conversation w/ an Instapage staff member. They were super helpful and resolved the issue. The whole process was about 30 minutes or so. They had to go into my page and investigate. Then they not only fixed the problem... they recorded a video of both the problem and the solution, showing me what they did to fix it.
I am grateful to Instapage for going above and beyond my expectations-- they chatted with me, then investigated, fully solved & even documented the solution.
Review by Tabouret Przybys4 months ago
I feedback negatively on Instapage for charging me but apparently there was a misunderstanding. Goran and especially Kelly from Instapage support were very helpful and efficient n I got almost full refund! I would prefer to have a full refund though but is satisfied with the outcome! Kudos to your effort!
Review by Bafford4 months ago
Instapage started us on a $49/mo plan. A year later, that price increased to $79/mo with minimal feature additions. Now another year later, we're told that our price will increase to $199/mo this December without choice.
When we voiced our concern with their customer service desk, we were told that we could go elsewhere for our landing page needs.
When we voiced our concern on their Facebook post (along with dozens of other disappointed customers), our comments were deleted and our ability to comment on their posts was disabled.
Nothing but shady business practices from this company.
Looking forward to switching to a provider that provides actual customer service and can keep their pricing/business model consistent for more than 12 months.
Best of luck.
Review by Carmel Fostekew4 months ago
For a non-programmer like myself Instapage is a great way to build and maintain several landing pages in our business. I sometimes think that the interaction is a bit slow. Saving pages, updating pages, assigning URLs seems not-super-responsive. Other than that I love your product. Please consider advanced media like carousels, slide shows, etc.
Review by BurakCetin5 months ago
Review by AstonMartha5 months ago
Instapage does not disappoint! It’s so easy to use and user-friendly. I love how customizable it is—the font I needed wasn’t preloaded, but it only took 1-2 quick steps to add what I needed. I highly recommend this product! It comes at an affordable price for all the features you get!
Review by Harwin5 months ago
Revised rating to reflect that the tool was quite useful for a long time, flexible for non-coders, and customer service did pull through at the end.
Review by Tetris6 months ago
Everything about them is amazing. Super user-friendly and clean landing pages and customer chat is on point. They are super smart people with a great understanding of the digital marketing space.
Review by PaulaZT6 months ago
I love Instapage!
Review by Gandolfa Stommes6 months ago
good product. easy to use and deploy
Review by BowieFan6 months ago
As a paying customer, I experienced many bugs with the software. I tried to contact the support team multiple times. The first time, no solution was provided to the bug. The second time, a quick fix was provided, but quickly bugged again. The third time, I asked for a credit for all the time lost on our side dealing with this pressing issue. I was supposed to get a follow-up from management in 24 hours and I didn't. I asked for someone to call me and deal with this issue ASAP, and they told me they don't offer phone support at all.
Review by Mathur7 months ago
Super easy to edit and launch pages, but it has one huge flaw. When you work on a page, it does not auto-save. So if you work on page, leave your computer for a bit, comes back later - you have been logged out and all your work is lost. I have lost so much work because of this...
Review by Kariema Atrii7 months ago
Overall on off the best landingpage builders out there.
However i was cancelled my plan for 79$/month without further notice, now the price is 129$/month.
Few different bugs in the builder itself as well.
Review by Claretta Bucci8 months ago
I thought I would try their service and spent half a day making a landing page only to not be allowed to log back in to it because I had not "verified my email." I must have tried 10 times, I looked in spam, I tried over days... I reset my password and then still couldn't get on because of email verification. I got emails saying they were "on the case" but no help sadly.
The most frustrating thing is that they have live chat for paying customers who are not on the trial however I will never be one of those because they wasted half a day of my life and were not contactable when it mattered.
Review by Hiveen Dueker8 months ago
Great Support :D
Review by Thubaharan10 months ago
Instapage is a very user friendly site to create webpages, most in under a day. I was able to create a landing page almost instantly. The tools are very easy and I was able to pick them up quickly. It doesn't require too much training to get started with Instapage, and once you've learned how to make one page, you can create any webpage you want. Nothing I know beats the user experience of this site. Although they have some bugs with images, their support is very friendly and will be glad to help you with your troubles. Unlike other companies, they don't make you talk to a bot for 10 minutes, leaving you frustrated with the product. They put you on a very short queue, then lead you directly to a human, something I value in a company.
Review by Algie Leee11 months ago
They change their fees then charge your corporate card with HUGE increases and make it a pain in the a$$ to get a refund once you cancel.
Review by Takelia11 months ago
Their builder is great and it is one of the best landing page softwares I've ever used. It is very intuitive.
They do not honor their own ToS. If you are working part of their affiliate program, they refuse to pay contractors who set up sites on behalf of their clients. Word of warning. I've spoken with several contractors who have said the same thing.
If you guys want to right this wrong, you can contact me at (606)802-1545.