In April, I lost my handbag after my flight landed from Malaga to Stockholm(Arlanda) in Arlanda airport. I am writing this email because of the inconsistency and irresponsibility of your company. Unfortunately you made me to bye a round ticket for my assistant to come to Arlanda Airport and he found my handbag in there!!! The same airport where I lost it! Your team even didn't check the "Lost and Found" office of the same airport that I had mentioned in my profile! How did you want to find my property when you even don't try to look for it?????
When it comes to taking money from people who have lost their property you act so responsible and try to convince them to pay that crazy amount, but when it comes to be responsible and helpful you just pass people to each other! You made me to sign up in missingX website and make a profile and pay 30 US Dollars and then afterward I was checking my profile everyday and nothing happened... If it is not robbery so what is it????
I lost my handbag in Arlanda airport and even though I emphasized that my handbag was lost there your team did not refer to the lost and found office of Arlanda, UNBELIEVABLE!!!!
I bought a round ticket for my assistant and send him from Copenhagen to Stockholm (Arlanda) and he found my handbag there!
Now, not only I expect you to refund that 30 dollars to me, but also you are supposed to refund the ticket amount I have bought to find my handbag MYSELF! I report this to the airport as well to be aware of the responsibility of the company who is collaborating with them!
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