I am SO pleased with the service I have received with Innovato Design! I ordered a beautiful ring from this company and accidentally ordered too small. Their customer service team contacted me back right away and shipped the new one as soon as I put the old one in the mail! I will definitely be using them in the future and recommending them to everyone! Thank you!!
Review by Jadim3 months ago
I requested an exchange past the 30 day mark and they were still able to help me out I'm so grateful!
Review by Couch Scientisto4 months ago
Truly a great company. The people and service's was outstanding. Will order through this company again.
Review by Plair4 months ago
Bought an item from this website and it looked nothing like the picture at all. They sent me a cheap necklace made in China that could not have been worth more than $5. If I was a company I would be embarrassed to even sell my customers junk (unless that's what I had asked for), all while giving stellar descriptions. FALSE ADVERTISING. The only remotely decent part of this experience was that I actually received a refund and customer service did respond. Take your money somewhere else!!
Review by Mr Gallon Eldibany4 months ago
We were happy to receive 5 beautiful rosaries. The customer service was excellent. We needed a rush order and they were very accommodating. Highly recommend.
Review by Alita Berbrich4 months ago
Great experience. Took multiple times to get the right fit and look ring but at the end of the day was glad I went with Innovato. Customer service was excellent.
Review by WandaW Derrow5 months ago
Lovely customer service. Very helpful and helped me when I wasn't sure of sizes and told me which rings I could get my partner in his size. Great selection of jewellery will shop again I live in the UK and it didn't take long to come.
Review by Shaiza5 months ago
Bought a ring for $27 which was on sale on this website. Original price was around $50. It arrives and looks like a pathetic version of the actual picture. The product also came with a Amazon receipt which I then traced back and found that this company literally bought it off Amazon for $11 and sold it to me for $27. Im currently waiting to see if they will respond to my email about a refund. Edit: they have responded and I'm pleased that their customer service has been very helpful and have granted me a full refund. Additionally they said that there was a mistake with their third-party service. Overall, their customer service is excellent but I don't know if I will be ordering from their website any time soon.
Review by Julebot6 months ago
My experience with ID, was excellent. I changed my ring size two or three times. No problem. Each time they printed a shipping label, and expedited the replacement. Great customer service.
Review by Gralyn Hourant6 months ago
Highly recommend! I ordered a wedding band..Was great quality, fast with shipping and amazing customer service. The ring I had ordered was a bit snug and they worked with us until we found the perfect fit. Fast shipping with replacements as well.
Review by Pavla7 months ago
Such a BEAUTIFUL product!! Fit him wonderfully!! The design was so kewl!!😍
Review by RKYates7 months ago
Fast, easy return
Review by Shamus7 months ago
This ring was a decent price and beautiful, and arrived on time. It looked great and was packaged well. I ordered the wrong size though. When I asked about exchanging, the company was prompt and courteous, making the exchange process super easy. The new ring fits great!
Review by Gump Kaas8 months ago
Absolutely beautiful! I needed to exchange sizes and I received the replacement quickly! I will be doing business with you again soon! My husband loves the comfort and looks of the ring!
Review by ChibiLune9 months ago
I was well pleased with purchase and it arrived a week before the stated time of arrival.
Review by Tuell10 months ago
Im currently waiting on my purchase but customer service has stayed in contact with me every step of the way. I do wish my product would of been shipped sooner and that it was not out of stock when website said different. But i understand that mistakes are made and they have done there best to to make me happy. I just have to be patient cause they reasured me they would make it right.
Review by Kolia10 months ago
First time ordering from overseas. Had absolutely no problems at all. I received exactly what was advertised. I'm very happy with my purchase and will most likely buy from them again.
Review by Vallet10 months ago
Received the ring from Europe. It took less than a week! Big enough to be seen and yet small enough to wear to the gym. And I have just left them on as they go with everything! Sparkling with many colors!! Thank you!
Review by Yuvraaj Robey11 months ago
Love the rings I received! I ordered the wrong size and I sent an email explaining to them my predicament and they exchanged it. The exchange went very smoothly and I'm very happy about my overall experience.
Review by Khadar11 months ago
First of all 5 star service.
Secondly is this. I wanted to thank Anelia for all her help in speed of
service to my. She really cared and made sure every thing was all
good.Thank you tons! The reason why I wanted to thank her is I feel that
she understood the importance of why I wanted this ring and really did
her best to do that. I would definitely recommend you guys any day.
Review by MtBikerMama Denyard1 year ago
Super fast shipping and the product was exactly as described. Very pleased! Will definitely purchase from this company again! Thank you!
Review by Murathan1 year ago
DO NOT ORDER FROM THIS “business”. My fiancé picked out the most beautiful male wedding band . We had his finger sized at a professional jeweler and I even verified they used US ring sizes and not European sizes- so I ever VERIFIED the ring SIZE 10 before ordering . When we received it, it was about four sizes too big and also was broken. The ring v looked like the ring in the picture’s inbred older brother who works at dollar tree and donates plasma three times a week. The ring on the online picture was obviously digitally altered. Infuriated me because we had to replan our entire wedding
I have pictures
Review by Fakrumie Kuyper1 year ago
The ring my husband picked out wasn't a material he liked for comfort and other reasons. they offered free return and refund until he finds another ring of different material that he would like to order. Super fast shipping, great costumer service, quick responses to everything. We will totally be shopping with them again, and again! :-D
Review by Marlaina1 year ago
Customer Satisfaction . . . 5 Star!
When my order was processed, the item was no longer available, with no future ship date. I immediately heard from Innovato with secondary options or a refund. I chose to receive a refund and it was processed promptly.
Though I was apprehensive of ordering out of the US, I recommend Innovato highly.
Thank you so much for your excellent customer service!
Review by Diegogo Gerecke1 year ago
I ordered a ring from their website and it came in an amazon package with a slip that says it was a gift. The ring I ordered i paid $50 dollars for and I looked on amazon and the same exact ring was on their for $15. They charged me 50 and sent me the same ring from Amazon. What a scam!!