I had the pleasure of working with Sam! I was having difficulty with my image and it took me two days to get it right (Im not computer literate 😁)
Nevertheless, he was very patient and very helpful in my quest to get these logos done correctly for my Candy Apples!
Review by Kbrewessen Gossi2 months ago
Inkedibles has a great product and fast shipping. The customer service is excellent. Sam Parker went above and beyond my expectations. He helped me through my order when I was having difficulties and took the time to follow up to make sure everything right.
Review by Mintautas2 months ago
Fast ink delivery and the edible ink works perfectly with my printer
Review by Benedikt Rucker2 months ago
Great immediate service and shipping. Stickers are great quality!
Review by Roustem3 months ago
Arrived quickly, and looks great! Thank you!
Review by Meglio Shadmand3 months ago
Excellent products, excellent service! Thank you Mr. Sam.
Review by Kayleeann Pomerening3 months ago
The Best products and best customer service.
Review by KamalW4 months ago
Ordered pictures for on a Groom's cake, they were received quickly and exactly as I wanted. Great job!
Review by Ramnarine Smallchange4 months ago
Great experience. Great product.
Review by Jjagana4 months ago
Fantastic company .. fantastic product.. super service .. efficient and friendly 👌🏼
Review by Garvmeister4 months ago
Thank you Sam for helping me to process my order every time. The delivery is fast and the ink quality is good
Review by Eilev4 months ago
I chatted online with Sam and later on placed the order with him. He was so helpful and attentive! First time buying from Inkedibles but certainly not the last!
Review by Fhem4 months ago
Great quality products and great customer service!! I've been a customer for years, and highly recommend!!
Review by ExFalsoQuodlibet4 months ago
I’ve placed multiple orders with this company, all good. Excellent wafer paper. Sam was a big help with my most recent order, much appreciated!
Review by Kerlann7 months ago
Pleased with my order and support for my printer thank you.
Review by Surjait8 months ago
Fantastic and a reliable company to work with when you have edible printing business.Amazing customer service and wonderful product. Highly recommend, thank you soo much.
Review by Metroviper10 months ago
Have a problem with my original order, contact to inkedibles,com by online chat and help me quickly thanks a Lot Patrick
Review by Karthic10 months ago
I recently placed an order for 200 custom printed cookies. I asked prior to ordering if the company overprinted in case of breakage during transit. The answer I received was that the cookies were packed to ensure no damage. Based on that I submitted my order for exactly 200 which totaled close to $400.00.
When I received my order, the first few cookies out of the box were printed beautifully, crystal clear and no bleeding into the surrounding frosting. As I continued to review the order, it became clear that the printing was not consistent. The image on many cookies was blurred and faded and the image colors bled into the surrounding white frosting. I addition, I lost 8 to 10 cookie due to breakage. Out of 200 cookies, there were only 140 that I felt were decent enough to us as favors my event.
I took photos of a few of the most skewed images and broken cookies and emailed them to the Customer Service number explaining my dis-satisfaction with my order and asking who I needed to speak with to rectify the situation. To the company’s credit, they did offer to print and ship at their cost an additional 60 cookies.
When the second order arrived, while there was less color bleeding, there was again a lot of disparity in the quality of the printed cookies. Out of the 60 received, there were only about 40 that I considered to be decent enough to use.
For what I paid to have these printed, I expected much better quality and I certainly expected that the second order would not be in the same condition as the first. I don’t know what kind of quality control procedures the company has in place but clearly in this instance they were not followed. The company will get no more business from me, which is a shame as quite a number of people asked where I had the favor made and every single one of them got the name of the company and an explanation of my dis-satisfaction in dealing with them.
Review by Lawance Pigmon11 months ago
I order edible image paper from Inkedibles several times a year. Each and every time the product arrives when they say and in great condition. Customer Service is spot on!
Review by Parmeter Ciuffetelli1 year ago
My friend recommended me Inkedibles and i bought 3 inch round cookies and received them good. I am a happy customer.
Review by Lekshmy1 year ago
Your company was referred to me by a friend who has ordered from you for years. I want to buy an edible image printer and supplies to go with it. I went online to purchase the items and after signing up was ready to checkout I noticed that I was being charged 29.95 for shipping even though your website clearly states that there is free shipping on items over $100. There is nothing that states "some exclusions apply" or see below for exclusions etc... Your CSR offered to credit me the shipping cost after I argued with him for about 5 minutes stating that it was false advertisement but refused to let me use the 5%off coupon that I received for opening an account with you. Upon talking to your customer service manager Chris he stated that you couldn't apply 2 discounts at one time. Well as I explained to him, if you would not have falsely advertised free shipping on orders over $100 then I wouldn't have needed the shipping credit and I could have used the other discount code. So if your willing to lose a repeat customer over 5% discount then so be it. I will not recommend you to anyone else and I will also let my friend know that she needs to switch companies.
In response to your reply, you asked what more you could you CLEARLY state on your home page next to the “Free shipping on USA orders over $100” that there are exclusions to this offer. I had no idea that there was going to be a shipping charge until I got to the checkout process and saw it on my order total. How am I as a customer supposed to know OEM is unless you clearly state UPFRONT that it is an item that does not qualify for the free shipping. No matter what way you look at it you need to change your advertisement for the free shipping and state upfront that there exclusions to this offer. If that would have been there then I would have known and there wouldn’t have been any questions when it came time to checkout.
Update: I received a call from the customer service and they honored the code and the free shipping and said they were looking into updating their website wording so that customers know their exclusions to the free shipping offer upfront. The CSR that contacted me was very nice and helpful and even offered to send me a sample of some new icing sheets they have.
Review by Mariastella1 year ago
fast shipping and good overall experience
Review by Azzia1 year ago
helped me even with items i didnt order from them, thank you!
Review by Froy Micklethwait1 year ago
Terrible customer service.
Review by GJohnB Derrow1 year ago
love their original brand frosting sheets, but they sell out too quickly and often limit qty available for purchase