I purchased my Jacuzzi sauna about 5 months ago. I have to say it's one of the best purchases I've ever made. The quality of the unit is exceptional, but it's the way using makes me feel that has me writing a review.
I've been using it based on a recommendation from my Chiropractor as I get low back pain and have some arthritis. It has made a huge difference in my pain level and I also sleep better and have lost some weight.
My wife is not a heat lover and she is using it regularly too.
I highly recommend them.
Review by Paderick1 year ago
(......1 STAR: Delivery experience/Communication on company's part regarding the delivery/set up .......4-5 STARS: Quality of sauna)
Below is the email I wrote to my Clearlight representative to complain regarding the experience of my sauna being delivered. It was a DANGEROUS experience, so PLEASE READ if your considering purchasing a Clearlight Sauna. I recommend that you INVEST IN DELIVERY PEOPLE to bring the sauna into your home, rather than risking hurting yourself...
Thank you for returning my call after I contacted you immediately following receiving my sauna a week and a half ago. As you heard, I was extremely distraught by the delivery experience. In your voicemail to me, you mentioned that I probably didn't understand that we had to take the individual panels out of the boxes and carry the panels one by one. First of all, yes, that is true. I heard you say the sauna came in several boxes and each box would be easy to carry. You even said it would be possible for a woman to carry each box (as I expressed concern to you because I thought I might be alone when this delivery arrived). However, even if we did take each individual panel out there is NO WAY I would be able to carry each one up the stairs or even from one room to the next. My big, strong boyfriend had trouble doing it. Also, he did carry each BOX (not the individual panels) up the stairs..... which was a NIGHTMARE. ONE man CANNOT carry this up the stairs. I literally feared for his life. He could've been put in the hospital at best and killed at worst if any of those boxes fell on him. And even if I wanted to, I couldn't help him. PLEASE do not ever tell anyone they can carry these boxes up the stairs by themselves again (especially a woman -- shocking). I recommend that you recommend to your customers to pay the extra money to have all the pieces carried up stairs, INTO the house/room where it is going, and even have a service to install it. Honestly, we are enjoying the sauna now that the scary part is over and it's installed, but if I knew I was going to put my loved one in such danger, I wouldn't have even ordered this sauna. That's how bad it was. Please warn your future customers that these pieces are VERY heavy and lifting them alone could cause serious injury. It's better for professionals to bring it in the house and install it. Again, I know you said that you yourself are able to carry the individual panels, but my partner made a good point: Even if you take the individual panels out and try to carry each up the stairs ( one man alone) there is a great concern and chance for the panel to get cracked, scratched, or damaged. In that case, it has to be two MEN (not women) and it's best if they are delivery workers. And, listen, I'm all for women's equality, but please don't encourage women that they can carry these panels alone. They are TOO heavy and it's too awkward to get them through doorways.
I have written all this in length and detail to you, David, to communicate my experience and to encourage you to recommend your future customers to definitely invest in delivery people bringing it into the house.
Thank you for listening and for considering this input.
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Eastshore Highway 1077