We was working with this software for more than 1 year and technical support is so slowly to attend your problem. You must first send an email and then they will contact you. They don't work on weekends so if you have a problem you have to have a plan B. In my case this weekend was large for the labor day I started with the "license problem" on 1th September and it's almost 10 am on the third day of September and nobody help me yet. I just received an apologize. Just imagine you can't open your store for 2 days just because you got a license error.......and you don't owe nothing.
Review by Linkin1 year ago
Overall I have been very pleased. At times, I have had getting in touch with someone after normal business hours, which creates a problem as my business operates nights and weekends
Review by VentroxHD1 year ago
We have been using Infotouch for years. In our business, fast and simple are a must and Infotouch is the ticket.
Review by Aizek1 year ago
Although the product itself has some limitations and flaws, the customer service is the absolute best! Any time we get error messages, or have questions about the software, the InfoTouch team is quick to respond with helpful solutions
Review by Jennifr Szynalska1 year ago
Very dependable and great product.
Review by CorazonQ1 year ago
Review by Tharma1 year ago
The sales team are extremely helpful and a joy to work with.
Review by Doriak1 year ago
InfoTouch Support has always been quick to respond to any issues we have had. The team is extremely helpful and knowledgeable regarding the system. We appreciate all the help!
Review by TheAlphaShadow Timlock1 year ago
overall this is good software
Review by Jamesuussffhhm1 year ago
Infotouch Store keeper has been our POS system since we opened in 2016. Infotouch has all the tools we need from inventory reporting and purchase ording to age verification and security features.
Review by Charith1 year ago
Love the support team. They speak in terms that anyone can understand. I wish we could manipulate the reports a little more as far as choosing dates or some of the parameters. The system is pretty easy to learn. Wish we could choose our own credit card processor.
Review by Sallison1 year ago
Service has been excellent despite the challenges we faced. Thank you!!
Review by Divejax1 year ago
Info Touch's IT staff has always been thoughtful when helping with any issue our store has with its system....
Review by Depledge1 year ago
Excellent customer service after the sale. In the process of purchasing another InfoTouch POS system for another one of our stores. Highly Recommended!
Review by Cardiac1 year ago
In initially choosing InfoTouch, our company found them to be honest and upfront about what their program could do and couldn't do for us. Our salesperson (Danny) spent as much time with us as needed to show us not only how the software works, but how it would work for our business. We have been using InfoTouch now 18 months as of this review and have no regrets. The register program has been easy to use and newbies pick it up pretty quickly. Back office usage works well. No software is perfect and any issues we have had have been quickly dealt with via their support. Support was friendly and helpful with our initial training and continues to be so as well.
Review by Mrkew1 year ago
Working with InfoTouch has been a good experience. Only reason they don't get 5 stars is because their Tech Support isn't always available the exact moment you need help. With doing a lot of weekend hours with the POS machines, getting in touch with someone during that time is not very convenient, especially when you have customers waiting. Other than that, great company to do business with!
Review by Apasara1 year ago
Very helpful and are willing to fix the problem and teach how to make changes.
Review by Orphe Oneid1 year ago
Info touch is awesome to work with. Extremely helpful and on point with any and all questions. The staff is wonderful, and very quick to respond even after 3 years of service, they still treat me as if I just signed up with them.
Review by Jevonna Community1 year ago
InfoTouch has been a great company to partner with. The POS software was exactly what we needed for our retail location. The staff are very responsive and always friendly to deal with.
Review by Mkonto Petaya1 year ago
One and half months after implementing InfoTouch, a few minor glitches that are being supported in a professional manner at this time.
I believe that different businesses bring other challenges to InfoTouch, which they are not afraid to take on and help modernize the system.
Would like to see reports able to filter and query for more depth data.
Would like to see InfoTouch work smoother with other accounting software, and for InfoTouch to offer other alternatives to merchant services.
Overall great group of individuals to work with and excited on future use.
Review by Pasma1 year ago
Been in business 4 years with no problems or concerns!
Review by Shiekha1 year ago
An in-depth review.
1. Infotouch has a lot of features that the more modern POS do not have. Straight and simple why we picked them.
2. Good touch screen support.
3. Has a ton of options and improvements that customers have asked for over the years
4. An American small business that is trying to improve.
5. Good chip card integration
6. Good technical support.
1. Terrible GUI look, needs modern rewrite
2. Small bugs and limitations on features that could be expanded.
3. It’s not a onetime cost, yearly fees which just reinforce the need of a GUI rewrite since is essentially a subscription service.
4. Software security is very dubious. Very hard to lockdown any computer without Infotouch stopping. You should be able to have firewalls enabled on all programs. POS are no exception.
Review by Bjeckha1 year ago
We have had infotouch for two years now. We are very pleased overall. The reports could be more informative and the format could be made to transfer across platforms easier.
Review by Najoua1 year ago
Info Touch has been one of the best business decisions we ever made!
It saves us time, tells us what product is selling and so much more! The few times we needed them to help us they were available right away and fixed any issues immediately. They are a great company and I highly recommend them. Thank you Info Touch! Lisa
Review by Tanjir1 year ago
We had a very supportive team helping us set up the system. They responded to issues speedily and with professionalism. Considering that everything had to be done over the phone, they did an excellent job overcoming the geographic challenges. They would have had five stars except for the hours of availability: Theirs's is not a 24 hours support line. So any crisis that occurred outside of office hours did not receive their attention until the next business day. Otherwise, they were a great team, always very friendly and encouraging and I would definitely recommend them.