As this is a .co.uk website I assumed it was a UK company but I ordered a pair of Ariat boots from them, and a while later a pair of Jack Wolfskin boots arrived from China. They charged more than the advertised price because of exchange rates. I emailed to complain that they’d sent the wrong boots, and after 4 emails I got a reply asking me to send a photo of the ones they’d sent and if they agreed that had made a mistake they would give me a partial refund!
I replied with photos asking them to send the right boots or a complete refund and saying I’d return the wrong ones. They admitted their mistake but asked me to keep the wrong boots and accept a 20% refund, to save the hassle and expense of returning them.
The Ariat boots I ordered were waterproof. I had no idea if the Jack Wolfskin’s were waterproof or what their value was. In trying to find out, I contacted the Jack Wolfskin company, and it transpired that the boots were fakes and not theirs at all. I passed all the details on to them and hope that their lawyers will deal with it. Meanwhile I’ve had no refund and I’m stuck with a pair of fake boots.
Don’t touch this company with a barge pole.
Review by Rachel 4 years ago
Thoroughly impressed with Informed Mobility. Delivery was made in excellent time and the service provided was second to none.
Review by Rachella5 years ago
Andrew really went through all my mums requirements, in a friendly helpful manner. His attention to detail really stood out as well as his caring nature and friendly personality!
I found the whole process extremely proffecional and well priced!
Review by Pjoven Derrow5 years ago
Insightful and informative demonstrations really helped us choose the right product for our Granddad. Andrew went the extra mile in making sure all our requirements were met and I can’t recommend the service enough for others looking for help.
Review by Vijoy Holzmacher5 years ago
Informed Mobility were very helpful in helping provide a superb mobility scooter for a close relative. Thank you!
Review by Joveina5 years ago
Informed Mobility are an extremely reliable company. The service was great and the delivery was very fast. Many thanks, and will be sure to recommend.
Review by Meshi5 years ago
I contacted Informed Mobility and spoke to Andrew who, from the beginning, was extremely helpful, patient and full of knowledge. My mother is on the heavier side so I needed to ensure that she was as comfortable as possible and the scooter was as easy to use as possible. Andrew went through a number of options that were tailored to my mothers needs, and I felt no pressure to make any quick decisions. I feel that he helped me make the best choice for my mother and she is now zipping around town on her scooter. It has really given her the freedom she deserves. Thanks again
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