My experience with Indestructible shoes is the same as everyone else. It took over a month to get the shoes with no explanation from "customer service". When I finally received the shoes I was asked to write a review immediately. I gave a cursory review based on my initial inspection. After wearing the shoes for one week the fabric on both toes came apart. "Customer service " informed me that " this was very unusual " but any warranty was void because I had worn the shoes. Without a doubt this is another scam operation from China. Save yourself the aggravation & purchase shoes from someone reputable. Live and Learn.
Review by Adite4 weeks ago
I ordered a pair of boots on Nov 28, seeing on their website that they have a shipping warehouse in the US, Canada, and China. On Dec 5 and 6, my boots were marked for ‘pre-shipment’ in CHINA and had not been accepted by USPS. On Dec 14, I got a response to ‘please be patient’, so I requested the cancellation of my order. I should have researched this company better. My mistake; “education is expensive”.
Review by Seath Memou1 month ago
3 weeks to arrive. 30 day return policy, which I made. Tongue not attached. Picture sent. No reply. Soles look like cheaply made rubber molds. Bad bad product. Do not buy
Review by Dismonds2 months ago
The sole were out in a month, no more protection it's like ice skaters on a basic wet floor !!!
It's a terrible quality shoe and the customer service is awful !!!
Review by Cathyann Derrow2 months ago
Fall apart. Refuse to refund or send out new shoes. Poor customer service.
Review by Suhadi3 months ago
I bought a pair of indestructible shoes about 3 month ago, the shoes are still in good condition on the top side of the shoe, but the sole is gone , I work at the airport and I work on my knees most of the time , and I can say on the top part is the shoe have hold very well, the soles are broken water come up my shoe every day , I would like to show some pictures so everyone can see the first day till today.
Review by Valio Perozek3 months ago
I copied another person because its EXACTLY what happened to me!!!! "Cheap low-quality stuff. They are heavy and have a very intense chemical smell. They came in different shapes (not size) so that my right foot was painfully uncomfortable (near the reinforced tip). The return is to China, which means most likely you will miss a 30-day deadline, and it will cost you relatively a lot (I opted not to do that). Last but not least, if you want this kind of crap (pardon my French) for any reason, they sell them for 8 dollars on other sites... (My wife commented this purchase by saying that I paid a stupidity tax for believing in FB ads; sadly, she might be right...) "
Review by BlackFear Malventi3 months ago
I purchased some shows on November 30, 2019. I still have not received my shoes and it's 01/01/2020. I contacted the company to ask for a refund since I have not received my shoes and they have ignored all aspects of a refund and cancellation of the order. I contacted papal to get my money back and they are still in the process of handling things for me. It's taking forever. This company is operating out of China and they are lying about having an address in the United States. 16192 Coastal Hwy Lewes, DE 19958-3608. The address they are using is from another company called Harvard Business services which is an authorized Delaware Registered Agent, and also helps form and file Delaware LLCs and corporations for clients from all over the United States and all around the world. In addition to helping with Delaware formations, the company can help obtain a Tax ID number, Certificate of Good Standing, Certified Copies, or help clients pay Delaware Franchise Tax. I contacted the BBB against Indestructibleshoes and they can't do anything about them because they stated they believe the company is located in China. I urge everyone to contact the Attorney General's office in Lewes, DE to file a complaint of fraud against this company. I could not post a link to the attorney general's office. Please do a google search. That's what I am about to do.
Review by Prommate3 months ago
Product is simply garbage. Worst shoes I’ve ever tried on or worn. Man I miss my 60 bucks. Save yourself the disappointment and learn from others mistakes..
Review by Bellaudy Ismot3 months ago
Not Airwalk shoes as stated on website
Site is advertising Airwalk shoes they are not. The shoes are aire from alliexpress "China"
Review by AlanMahoney3 months ago
After buying the shoes it took 4 weeks to arrive.
The packed was from a Chinese company witch is ok but not what I was expecting.
The comfort of the shoes are ok they don’t feel like normal steel toe safety shoes more like a cheap pair of sneaks.
After wearing the shoes for 8 hours the fabric on the tip was broken
I wrote a complaint and after 3 days I got an answer back. They had never experienced this before! I asked what they thought about it and they offered me a 40% discount on my next purchase. The company were not willing to trade the broken shoes for a new pair they once again offered me a 40% discount again.
My recommendation is not to do business with this company
I have in the last 2 weeks seen 3 or 4 different companies popping up on Facebook with the exact same shoes.
Review by IanP Sansapelle4 months ago
Been waiting for the shoes 4 weeks,once get them they dont fit and quality is poor.They refuse refund and ofering me 40% off next purchase.
Dont but anything for them,its a cheap Chinese shoes worth maximum £15.
Review by AlessioB5 months ago
I would not recommend this company based on my experience with them.
I can't comment on the quality of the product, as they couldn't even work out how to send the correct size. I ordered a size US 11.5, and the shoes that were sent (it took about two weeks) are about 3/4 of an inch smaller than my size US 11 Skechers.
The customer service department is totally useless - despite being asked four times to clarify whether the wrong size shoes was sent, or if their sizing runs a lot smaller than standard US sizing, I have not received any explanation.
I would be happy to exchange - but their customer service department can't guarantee that they can calculate the correct size. I would not order again as they cannot confirm this basic question. I guess this is what you get when you buy from an online-only retailer.
The only solution they provide is for me to post the shoes back at my own expense, and then pay a 15% restocking fee. Even though they are at fault, I have to pay $45 for the experience, No explanation on why the sizing is incorrect, not apology, nothing.
Review by Allahu5 months ago
DO NOT BUY FROM THIS COMPANY!
ITEM NOT DELIVERED, PAID EXTRA FOR DELIVERY INSURANCE AND WAS SENT TO BE DELIVERED NOT SIGNED FOR, THEY BRUSH THERE HANDS OF ALL RESPONSIBILTY ONCE THEY HAVE TAKEN YOUR MONEY, THEY WONT OPEN A NON DELIVERD CLAIM, I BELIEVE THEY SENT IT UNINSURED!
DO NOT BUY FROM THEM! THEY ARE LIERS AND UNHELPFUL
Review by LindaDawson5 months ago
Never buy any shoe from there, all shoes come from China, and the company address is a lie.
Review by Suellina Baltagi6 months ago
The worst in the world. They are burglars and make funny of the customers. Please keep out from them and if you can, try to advise authorities about the complete absence of legal procedures.
Review by Noalala6 months ago
Just simply Fake company, fake products, Overpriced product sourced from aliexpress. they are selling $70 for a pair of shoes,where as same product they dropshipped from aliexpress only sell for $18. All the reviews on their website are fake reviews imported from aliexpress using the Loox shopify plugin.
I can't believe how many people are falling into this trap. I bought mine from their website, never got it.Glad did my own research on this. Going to chargeback my money soon.
Review by Wakers7 months ago
They are just reselling existing products with an extreme price markup. When the shoes don't fit and you want to send them back they will not refund the money.
Review by Frenske Shovo7 months ago
This Company is a scam. Does not Tell you that import taxes will have to be paid. They make it Look as if warehouses are in Europe. Bullsh** and when the parcel service returns to the senders adress im China, all of the sudden the shoes have to be sent to an adress in Vietnam for them to be able to refund you! Paypal wont refund either because I dont have proof that the shoes were indeed returned.
Review by Dackson8 months ago
Cheap low-quality stuff. They are heavy and have a very intense chemical smell. They came in different shapes (not size) so that my right foot was painfully uncomfortable (near the reinforced tip). The return is to China, which means most likely you will miss a 30-day deadline, and it will cost you relatively a lot (I opted not to do that). Last but not least, if you want this kind of crap (pardon my French) for any reason, they sell them for 8 dollars on other sites... (My wife commented this purchase by saying that I paid a stupidity tax for believing in FB ads; sadly, she might be right...)
Review by Tomux8 months ago
Awful company, shoes took 4 weeks to arrive, packaging was pretty much destroyed and the shoes started falling apart in the first week of use.
Review by Kaprishia Tompoulis8 months ago
Do not buy from indestructible shoes from indestructibleshoes.com
Save yourself money and hassle. Simply unreliable sellers. Like others mentioned in the comments, you can just get the same thing from Aliexpress for much much cheaper price. Now I think they are dropshipping store that is sourcing from Aliexpress, because the stuff they sell all ship from China. Horrible customer services, no one replied my email. I just lost $70 and waited for 7 weeks for the piece of crap that didn't even last for a week.
Review by Rheinhardt Valllejo10 months ago
Very low quality, customer service replies in 48 hours or more, return to US only paid by buyer, disgrace
Review by Andrecca1 year ago
They do not send emails for order conformation or shipping numbers. Had to email them to find out if my order even went through. Items are shipped from CHINA!! Item arrived, box was heavily damaged. Item was not styled as in pictures and the wrong size was sent. Still trying to get them to send me a return shipping label, so I can return and possibly get the right size or a refund. Due to horrible practices I cannot recommend.
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