we had a good experience. everything went well and carpet looks great. thanks
Review by Årslev Bekkaoui2 months ago
Great experience from start to finish! Bob, my salesman, was fantastic. I was interested in sheet vinyl flooring and he helped me pick out several possibilities. I was able to take large samples home to try them in my space to see which worked best. Install was about 2 - 3 weeks from order. Scheduling install was very easy and they worked with my schedule. The installer, was fantastic! He was very concerned with my happiness with the product and installation. The new flooring looks great and feels good under foot. I am very happy and would highly recommend!
Review by Pramurtta3 months ago
It is excellent service
Review by Bronto Djogo3 months ago
Excellent service and good team work
Review by Megu Sitski4 months ago
My family and I originally thought we would save money by buying our carpet at Home Depot. Our experience was horrific from the second the Home Depot installers entered our home. After many tears, we called Independent Carpet One. From the start, we loved that it is a family owned business. We immediately felt in good hands after speaking with Bob Francavilla on the phone. Bob was so kind and had us come to see him that very night. We were greeted by his sweet niece at the desk, had a lot of fun during our visit, and left with such an incredible value. We were able to get a premium carpet and pad, for not much more than the cheaper carpet and pad we were originally purchasing at Home Depot. Since the carpet we chose was already in the warehouse, our carpet was installed later the same week. Our installers, John Phillips and his two sons, did a fantastic job installing our carpet. You could tell as you watched them that they are extremely knowledgeable about how to correctly install carpet. They were clean as they worked, did not damage any walls, and vacuumed the carpet before they left, leaving it all looking amazing. Our experience from start to finish was fantastic. Thank you Independent Carpet One Family!
Review by Emari4 months ago
Our salesmen Jason McKeehan was very informative and worked with us until we found the right brand and color. We have procrastinated on buying new carpet but finally had to get it done. It took a few visits to evaluate samples in our home but are very pleased with the results. The hardest part was packing the entire house for the install but it was worth it. Our installers, Nate Adams and Sean Warchuck, were great. Nate is a wonderful mentor for Sean, his apprentice. They were timely and neat and kept us informed on any issues. They discovered carpenter ant nests in the last room, which delayed the completion until the exterminator could mitigate. I'm sure other companies would have just installed the carpet without advising us of the problem. Also really liked getting a refund check from the Karastan sale. Thank you for beautifying our home.
Review by Nemie6 months ago
Jeane was very helpful with picking carpet and LVT flooring. We had multiple combinations laid out all over the showroom and then let me take samples home to see what really worked with my space. The installers were great and asked questions about how I would like difficult areas finished off.
Review by Himmad6 months ago
Tamika Thomas was extremely helpful to me in finding the perfect carpet for our new condo--and at a very affordable price. The installation by Doug and Jason was quick and clean. Independent Carpet One made the entire experience very pleasant, and we LOVE our new carpet.
Review by Emmellee Anngood7 months ago
My wife and I wanted new carpet for our family room and bedrooms. After shopping around all over town we still could not decide what we wanted. With all the different grades/types/warranties of carpet we really didn’t unstable what fit our needs. The sales person Jeanne showed tremendous patience and was a great help as she showed us basically all the carpet in the store, explaining the differences and making sure we got quality carpet for a fair price.
Review by Slotte7 months ago
Everyone that I dealt with from the salesman and staff at the store to the installers both for vinyl flooring and stairway carpeting, did an excellent and very professional job!
Review by TessieE Mambi8 months ago
We just had new Karastan SmartStrand carpeting put in our living room by Independent Carpet One in Westland. Our experience with the sales person, Jeane Salter was exceptional. She helped us find the perfect carpet for our home.
The installers, Doug and Jason, were very professional. They did such an amazing job. We absolutely love this carpet.
Review by Detoria Frini8 months ago
Janet is a great salesperson to work with. She gave us ideas in carpet samples that we probably would not have looked at. We did not want all of our carpet installed at one time due to other remodeling going on at the same time. This was not a problem at all with Independent Carpet. They even insisted that I not pay for the entire install until the job was complete. We will go back to them in the future when we decide to replace our other carpeting.
Review by Prayer8 months ago
Janet D'Ascenso was very professional in helping me to choose a carpet that met my needs. All options, warranties and extras that Independent Carpet One offers was explained very thoroughly.
The installers (Doug & Jason) were courteous, cautious and exhibited the expertise that they have gained over the years.
Thank you for a job well done.
Review by Bafford9 months ago
This was our second Independent Carpet One Westland installation. Our salesperson, Jeane Salter was excellent to work with, providing suggestions on coordinating wall paint to carpet color, It looks great! Jeane will definitely be our choice for our next carpet replacement. The installers, Joe and Sebastian were on-time, courteous and did a fabulous job in the installation. Independent Carpet One DESERVES the five stars - - - they EARN IT!!
Review by Parbata Roozing9 months ago
Everything from sales (Cameron) to installation were awesome. I love how it looks. So happy we went here!
Review by Olajuwan Kamah9 months ago
Starting with Jeane Salter who was vey nice and then John and his boys. It really doesn't get much better. Be proud of your employees.
Review by Waisu Cirz9 months ago
The installers, father & two sons were EXCELLENT!!!! My floor looks beautiful. I love it I will recommend your company to all my friends. I only had 1 disappoint ment. They didn't leave any left over borards. In case in the future one needs to be replaced.
Review by Zebastian9 months ago
We had dealt with Independent One a few years back for a kitchen project and I always remembered how very helpful they were. So when it was time to replace carpeting we did not hesitate to return here because we knew Independent would come through. Always friendly and professional. Cameron answered our questions. Installers were great also.
Review by Shobia10 months ago
I was pleased with all aspects of my experience. The Independent Carpet Team, including the installers, was great to work and provided terrific service.
Review by CarolPalmer10 months ago
Amazing service! I would recommend this company to anyone.
Review by Mial Lubrico10 months ago
Have bought carpet from them for years. Good prices and good service. We would definitely recommend them.
Review by Sirirud Lase10 months ago
We have used Independent Carpet One Westland to replace all the carpets in our home over the past many years.The salesman was very courteous. We were allowed to take home many samples and he explained the different brands of carpeting to help our decision. The installers were very good.
Review by Mcneal10 months ago
Review by Petrila10 months ago
we had a good experience. jeane explained everything. no problems. everything went well and carpet looks great. thanks
Review by Teego10 months ago
Very nice and professional. Great customer service