I had a lifetime licence I bought 2002,I still have my licence number but it won't accept it, I have contacted "support" if you can call it that 4 times with an answer. For years i used it without problem ( or very small one's ) this latest 2.5 is a total disaster, emails won't send, Emails rules don't work, some email don't show the content and so many crashes too many to count. I have reinstalled 5 times in the last few months. I have downloader Thunderbird it's ok but a very complicated learning curve, but reliable and the stock front screen text is too small which as far as i know you cannot alter I just want my incredimail to actually work. .
Review by Barbara3 months ago
I absolutely loved Incredimail and Letter Creator for approx 17 years (life time licenses). I can't install my licenses on my new Win10 computer, which means that I can not use Letter Creator anymore, nor the one skin for IM, which allowed me to use the program easily as a sight impaired person.
I am quite computer savvy and if there was a way to install the licenses I would have been able to. Needless to say that the only response you get from IM to emails is a canned response to say that they have too many emails to reply to and not to write again...
Have reluctantly switched to Thunderbird. Still hoping for a miracle re IM, but the flame is very very faint now.
Review by FirstTimeHuaweiUser3 months ago
This is the best E-mail program out there!!!
Sure, they may be issues with varying applications but what software isn't?
People need to be patient and not give up so easily.
This program works great and is the best E-mail program ever created!!!!
Review by Mariacarla5 months ago
I have been with you for over 23 years. My Heart is broken because I have to leave you because AT&T will not send me my email I use the AT&T email address and not the yahoo . See if you all don't now that AT&T and yahoo are working together. I am a google girl not a yahoo. So being said all this I am unable to get email for over 4 days I have to find some other email carrier. Which I don't want to do. But I guess it's the company how run what we can have. Thanks incredimail for all the good years we have had. Jan :-(
Review by Rustik5 months ago
I've had incredimail for many years. Yes, at times there was trouble with customer support but I think with the way some people f***up their computers they must have had a difficult time trying to help people. Perhaps they just got tired of trying to help fix errors not of their doing. I am incredibly sad to see them go! It's like losing a best friend...sad, sad.
Review by SFrench Chervak6 months ago
IVE USED INCREDIMAIL FOR YEARS - I LOVED IT - BEST ANIMATIONS ANYWHERE - I HAVE HUNDREDS OF CONTACTS ETC - BUT - ALAS - IT STOPPED WORKING PROPERLY. I UNINSTALLED IT AND REINSTALLED IT TO SEE IF THAT WOULD HELP. IT DIDNT LOAD - KEEPS SAYING THERE IS AN ERROR - I TRIED CONTACTING THEM - FORGET ABOUT IT - THEIR CUSTOMER SUPPORT STINKS. THEY DONT REPLY. I SWITCHED TO YAHOO MAIL AND OUTLOOK MAIL. I HOPE INCREDIMAIL COMES BACK SOMEDAY - I MISS THEM.
Review by Jecobie7 months ago
I have a lifetime membership to Incredimail Premium, which used to include customer support. Then I was told that I could only receive support if I purchased a yearly subscription. I was often frustrated because the answers I got from customer support were canned responses that did not address the actual problem or offered solutions using features that are not even available. For example, I received instructions to use the data transfer wizard is still listed in File menu, but it no longer works. Only after repeated attempts to get a solution, did they tell me that this feature was disabled in the latest version of the program. Lately, it seems to me that Incredimail has closed up shop but left the lights on so that anyone wishing to use it could continue to do so and I am wanting keep it less and less.
For over two year, I have only been able to view a portion of many emails received though email. Incredimail customer service said they were aware of the problem and were working on a solution. They told me that I would be able to view the entire message if I forwarded the email to myself, which was a hassle. This problem has never been corrected.
Several months ago my Incredimail also stopped saving copies of my sent emails in the sent folder. Incredimail said the problem was with my email server, but tests showed that the problem only existed when I sent emails using Incredimail and went away when I sent emails directly from my email provider.
These problems coupled with the fact that Incredimail only offers customer support if you pay a yearly fee and they never even fix the problems made me start looking elsewhere. I liked having the various stationary backgrounds, cool animations, and cut notifiers. I also feared losing my saved emails. However, I was very tired of all of the unresolved issues.
Recently, I realized that the newest version of Incredimail syncs all of the Incredimail folders with the folders on my email server. This meant that my email server had the same folders and saved emails as my Incredimail. Since my email server mirrored my Incredimail folders, I was able to sync my email server to Outlook.com and all of my folders and emails transferred to Outlook easily. Outlook does not have all the bells and whistles, but at least I can read my messages without having to forward them back to myself and I have a backup of my sent emails.
Review by Wipawah8 months ago
I was a premium subscriber, paying for spam protection until about 3 weeks ago, when my subscription ran out. It said I needed to contact them to renew it. I have emailed them twice about this in the past 2 weeks with no answer. I can no longer use Incredimail. I have over 20 email addresses for various businesses, and I receive 200+ spam emails a week, if not more. I cannot weed through all of this garbage now that my spam protection no longer works in Incredimail. I am switching to Mailbird and will give them a try. I have had multiple issues with Incredimail over the past 2 years, and each time I contact them, there is never a solution to the problem. Save yourself the trouble and get a better email program than this.
Review by Mamagirltc8 months ago
Unfortunately my wife loves all the bells and whistles this program gives email. Over the years I have bought four different licenses for different machines on our network for IncrediMail. It has always caused me problems trying to keep it going or causing Windows problems but lately it has gone beyond belief! Every time it is started there is a crash message! Started on one machine and the exact same message has now spread to all machines running IncrediMail.
Review by Wolfestein11 months ago
Been a faithful user of Incredimail from the early days. Used to be a Premium user and the service IN THE PAST was excellent.
Somewhere along the way, they lost their way. No longer a Premium subscriber due to total lack of response to issues and bugs that have found their way into Incredimail over the years. Total lack of support and they are obviously no longer interested in their product or their users.
Gave them 5 stars years back but today would have difficulty in giving this lost company a 1-star rating. Shame because they have some nice features and if only they could find their way back, I would be back in an instant! I can only hope and/or wish for a complete company turn around with Incredimail2.
Review by Arneegil1 year ago
I didn't give only 1 star because I like the emojies and the stickers and all the other little accessories you can use. However, as a mail software, it's far from good. You have to pay 30 dollars only to get a spamfilter, a service that is free on every other mailserver. Make it free as well, then we'll talk further.
Review by Kellsy1 year ago
I am a paid user.
In the past they were very serious about helping. Almost immediately.
Now you get an automatic answer, that it is busy and they will come back to you ASAP.
Which never happens...
Crashing all the time. Sorting Folders doesn't work.
(E.g. I have been busy sorting manually folders for hours, only to find out the next day that the Folders were mixed up again)
Review by Tyreda1 year ago
Files will take over system huge, ugly spyware...use Gmail web , no support they want $$$$$. Gone downhill was good a decade ago...be warned......
Review by HarperandMagda1 year ago
Stopped working and called in.. got a very very rude person on the phone who ended up only wanting money !!!! Do not use!!! Scam!!!!
Review by Jianguo1 year ago
Have been using Incredimail since 2003 and have a "lifetime" key. This key no longer works because they now charge an annual fee for its use. It is really not "free". Don't bother contacting them as you will NOT get a response. The U.S. Attorney
General should shut this company down. Tell your friends not to purchase or use this product. Thunderbird works just as well if not better!!!
Review by Bafford1 year ago
I have used Incredimail for about 10 years and for the last 3-4 I have said when it comes up for renewal I will change it. So why haven't I? Finding an alternative that is equally priced (multiple email addresses) with spam blocker is not easy especially when you read the reviews and questions previously asked.
Initially it was very good, I didn't even mind paying the annual subscription because it worked but it has never been compatible with any windows product since XP!!!
You used to get a response to a problem within hours, but not now in fact its easier to get an appointment with The Pope! If you are lucky enough to do so it rarely corrects the problem without having to go back and forth several times until you eventually get someone that does have a 'fix' that works.
I am reviewing alternatives with renewed vigor at the moment, I cannot carry on with this nonsense.
Review by Crystial2 years ago
They sell you things like PLUS or Premium as LIFETIME use codes, then your lifetime use codes stop working!!
When you write to support, they COMPLETELY IGNORE what you write and tell you to buy more items!!!!
When you write back two, three or four more times you receive the EXACT same "canned" response.
INCREDIMAIL SUPPORT DOES NOT EVEN READ YOUR MESSAGES, THEY JUST SEND YOU THE SAME CANNED RESPONSE EVERY SINGLE TIME!!!!!
Review by CWNomad2 years ago
These people are out and out crooks. They charge your account for purchases you didn't make, just out of the blue! then make it darn near impossible to get a refund for the money they stole. I see I'm not the only one with this problem. Don't authorize ANY payments to these thieves!
Review by Celah Homentcovschi2 years ago
It appears that Incredimail is now a DEAD PRODUCT.
Many of the serious technical problems have NEVER been addressed.
NO SUPPORT whatsoever !!!!!!.
NO response to support requests.
NO product updates.
I advise anyone still using Incredimail should step over to another email system (eg Thunderbird) as soon as possible before you get serious problems that THEY WILL NOT HELP YOU WITH.
YOU HAVE BEEN WARNED !!!!
Review by Mr Wise Hnd2 years ago
I used Incredimail for years with no problems. Within the last year, nothing works right and my licenses/codes don't work. Any contact with them results in an automated email reply about how busy they are. I never get replies. If I do get replies, it's as if they didn't read my initial inquiry and give me info that isn't pertinent to my problem. Eventually is was told I needed the GOLD package AGAIN, so I purchased it AGAIN. I got NOTHING in return, but they took my $$, of course. After over 6 weeks with several inquiries and no replies, I called my bank and my bank reversed the charges for me. I'm done! It's sad because they had a good thing going, but somehow it went bad quickly.
Review by Russelyn Boissonneault2 years ago
FOR NO REASON IT STOPPED WORKING - WON'T ACCEPT MY LIFETIME REGISTRATION CODES THAT I HAD PURCHASED SINCE 2004! YOU HAVE BEEN WARNED!
Review by Zadara2 years ago
I have had IncrediMail since 2008. Yes, lifetime licences. I transferred it to a new computer in 2012 with no problems. In 2015, I was getting ads and they helped me. That being said, Gold Gallery wouldn't work in Nov 2017. It took 6 weeks to get help and they told me to delete and reinstall licences. I deleted but couldn't reinstall. Wouldn't allow me. Of course that gave me the free version with the ads. So in frustration I just purchased a new copy of Gold Gallery for 24.95. Duh, still ads. What I needed to purchase was the upgrade. And like everyone said, it is now only a one year license. So I emailed them to cancel the Gold and they answered right away. I had to send a screen shot showing I had deleted it. Yes, they gave me a refund. However after spending days and hours looking for another email program that has the ease of the contacts, setting up groups, folders and ability to sort columns, I am at a loss. I have one group of contacts that would take me hours just to put in another program. I sent contacts to Gmail and that was horrendous. Some were sorted by first names and others by last. And I would have to set up my groups again. Folders only transferred partially. Windows 10 Mail does not have the ability to make a group of contacts. There was no way to sort columns by name or date. I spent a whole evening looking for programs that were as easy to use and found that setting everything up again (10 years worth) would take forever. Also by deleting IncrediMail, I would be deleting Gmails as the accounts are linked. So I am just purchasing the upgrade which gets rid of the ads. I hardly ever use the graphics. I figured $25 a year is worth my sanity. No company can exist with giving something free for a lifetime. Probably why they sold it. With a new license, I assume I will get support. I also have Sane Box which costs $99 a year which sorts my incoming mail into folders that I made, so I can just look at those folders rather than sorting a whole bunch of mail every time I open my inbox. It also sends unwanted mail to the "Black Hole" never to be seen again. To me, time is money. I will keep an email program that I know and love. As someone once said, "Would you rather be right or happy?"
Review by Wilian2 years ago
Years ago when this company first offered their program to consumers, I tried the free version. I liked it (still do) so I purchased the 'Lifetime' license. A couple of years later they offered a set of extras under the "gold" package, and I purchased a 'Lifetime' license for that too: and my receipts clearly state "LIFETIME".
Several years later they changed their format to a 'yearly' subscription, and offered a newer version of their program.
I have used this program for over 15 years, but now they refuse to activate my program. I had a lot of trouble with my computer and had to change hard drives. Since the activations are not kept on the pc itself, this required I reactivate both my licenses. They have been blocked by the company.
I have been back and forth with them several times about this, and explained that I am using the original version of the program since I didn't like the changes in the newer one, and I have both lifetime licenses. This was their response:
Feb 5, 18:47 IST
Thank you very much for your response.
Please note the IncrediMail products have long been annual subscriptions.
While we honored the older licenses for a number of years, enough is enough.
It is the annual subscribers who keep the business afloat, not users who purchased some license over ten years ago.
Surely, if you had been using the same computer for the past ten years, the license codes would still be active and you would have all of the advanced features.
There is no sense in allowing the same license to be used on multiple computers till the end of days.
As a business, our primary objective is to make money on our products, not make people happy by letting them register the same license ad infinitum.
I hope this clarifies the matter.
I truly wonder what they think "Lifetime License" means?? Or maybe they should have thought of this way back when they were first selling their product. Do they honestly think a computer (in whole) will last over 10 years? I have changed just about everything in this one except the case it is in over the years, without issue; until now.
They want me to buy an annual subscription, but it won't work on the older version and I won't upgrade - Catch 22.
So do beware if you decide to deal with these people. They are not trustworthy.
Review by HoChin2 years ago
what kind of people have taken over incredimail and messed it up so.They just blocked my account because I asked to have my licence code reinstated after all I bought that and it was for life supposedly.(Stay well Clear from these new Sharks)
Review by Staying2 years ago
I've used Incredimail for many years and LOVED it. I use several email addresses (business, personal, shopping and crap) and it was easy to separate inboxes and even names. For years! Then suddenly: I had mail... but just empty lines. My "sent" box was empty! Total disaster and NO support!!! I got some "online" support who suggested I download a "fix". Did that. Nothing happened. I use Outlook now but miss my "old" Incredimail. Tried to download the software again on a new computer and the same mess: I got mail indicators but empty lines and my "sent" box remains empty. TOTALLY disappointed after many many years of good use. Too bad.