The project was delayed for over 1.5 years and only 60% of it delivered. 3-4 project managers left and got replaced by new ones, who didn't know anything about the project. We ended up loosing more than £150k including a fireplace we paid in advance, rental costs and legal/solicitor/mediator fees. The trick they play with everyone is to liquidate the company so they cannot be sued and then create a new one. The only good thing I can say about Increation is that they are a joinery workshop and they're very good at it, that's it. To their loss, I've had 3 big projects each worth £300k since and I gladly didn't give it to them.
Review by KimmyLop1 year ago
The worst company I have ever dealt with! We were given wrong project amount estimates which were not realistic. This was done to get the project. Then during our project we were told - no you can’t afford this and that! But the amount of project was growing (constant extras) and items like furniture was disappearing from our list given at the beginning with the amount of the project. Again! Because we were told we can’t afford them! There was no way back for us because the company was taking money in advance and we were stuck with them.
Our lead designer (who is nice person otherwise) was new in the company and I guess wasn’t checked if she can do projects as large as ours. So there were constantly mistakes in sourcing/ ordering materials and other tasks she had to do. This was one of the reasons for huge delays. Our project was finished 1/5 years on top of 7 months which was supposed to be our project term.
I am as a mother of a baby very upset with them. Because we were told the project will take 7 months. To save some money we rented small place to live at. We ended up living there for ages with large dog and crawling baby in 3 square meters! And, of course, we paid a lot of unplanned money for rent!
At the end although there are a few mistakes made in our house which cost us money overall it looks nice. But it took a lot of nerves to get here! Also people who work for the company are very nice but the owner of the company (who was very active when getting us but did not bother talking to us at the end of the project) should make some changes!
Also I don't have any idea how did they get 5 start reviews here! In other sources they are not even close to this!
Review by Mandave Mior1 year ago
I am in the midst of working with Increation to design a new front room , study and bathroom. I have really enjoyed the process so far. The Designer, Virginia, has taken the time to get to know me and my tastes and, as a result, I feel we are collaborating really well and reaching a look that is very reflective of my personality. It has been an excellent experience so far.
Review by Ference Vejers2 years ago
beautiful craftsmanship completed by friendly and professional people. Best carpenters I have come across - would absolutely recommend and use again.
Review by Fluturije3 years ago
I have worked with Increation on 2 projects now and always hope to be able to work with them on more.
As a designer in the residential sector with discerning clients it is vital that they have the same level of confidence in teams like Increation as they do in me - and that is why I have no hesitation in putting their name forward.
Firstly, their teams are second to none. From quotation and design through to production and installation - they always have staff who are professional, accommodating and most importantly, knowledgable. They have fantastic attention to detail, show great care in all aspects and will always give sound advice on design aspects. The installation teams work diligently, respect other contractors and always ensure top quality work. They don't hesitate to come back for minor works or small changes. On the rare occasion that my client or myself have noticed even the smallest imperfections, the team will always work quickly to accommodate us and fix any issues.
Most fundamental however, the end product from Increation is always exceptional. The raw materials used are of the highest quality, the craftsmanship and finishing is excellent whilst being practical and made to last.
The cost of the Increation's work is also highly competitive when compared with others who are in the same market.
I hope to work with Increation again on many future projects and highly recommend them.
Review by Twinkle3 years ago
Although it won't be finished for another few weeks, my wife and I are thrilled with the progress -- right on schedule almost to the day! -- of both our basement expansion (which is complete) and the extension of our kitchen further into our backyard (the big works now done). The latter is a project that has required substantial coordination with a number of subcontractors, and it has been wonderful to have the Increation team assisting throughout. Their design ideas have been both creative and practical at the same time. When issues on-site have arisen, they have been available on the phone (and, if necessary, in person) very quickly.
Review by Wilis Rudzats4 years ago
Unfortunately my experience was extremely stressful to say the least! The project was to convert an existing dining room into a second bedroom with ensuite. The job was supposed to take 6-8 weeks but took over a year! The only reason it didn't take longer is because we had to pay the contractor directly (as he was not being paid promptly by Increation even though we paid Increation in advance). The workmanship was poor, and many things we grudgingly put up with because it already took several attempts and several lost months just for the sake of seeing the back of Increation.
Review by Lakita5 years ago
We want to thank you again and tell you that we were very happy with your work and we have and will continue to recommend Increation to our friends. Our refurbishment process was long, it hasn't always been easy but it was always helpful and nice (!) to have you on our side.
Review by Alivee5 years ago
We are carrying out a complete renovation of our flat (floors, electricity, plumbing, moving wall, and all interior decoration etc). We have interviewed about 10 different companies (all recommended by friends) and then at the end chose Increation as it was the only company that was able to advise us on (1) architectural matters (moving walls, organising space, lifting floors, beams), (2) design (choosing matching paint, furniture etc), (3) was able to carry out management and co-ordination of the project, (4) had 4-6 team of builders with whom they have been working for years. (5) The other useful thing about them is that they specialise in designer furniture for kitchens, bathrooms and built in wardrobes, all custom made, of very good quality and great value-for-money.
Review by Tront6 years ago
Just wanted to reach out and say thank you for the great work from start to finish on our bathrooms. We really love them.
Your teams were always professional and paid attention to the little details which is much appreciated and of course working with yourselves was great.
Next time the kitchen....
Review by Nunzio Havskov6 years ago
As a supplier , Increation invests in quality materials for their work. A very well managed company, honest and very easy to communicate with.
Review by Monthita Supsupin6 years ago
This is a company that can realise all of those ideas that you've been carrying around in your head, doubtful that they could become reality. The furniture that has been designed for me is the stuff of legacy and has given my home a whole new identity. The design that has been created around my new scheme really completes things and it's all given my home the kind of look that i never thought i would be able to achieve.
Review by Sangyoub Delafuente6 years ago
The team at Increation can be counted on for all stages of the design to build process. They are helpful, creative and quick to think of unique solutions for each project. Additionally, the team is friendly and trustworthy making them easy to work with.
All of these attributes go towards a smooth and easy process.
Review by Edsen6 years ago
What I want to say simply is thank you. I feel inspired and moved by your actions and commitments. I wish you continued success in your work. With good will and affection.
Review by Balici6 years ago
Increation is a wonderful organisation. Nothing is too difficult for them. My kitchen, by Increation is far better than I had expected. Their staff are all very capable and are keen to help as much as they can. Nothing is too small for them. I fully recommend them and all their products.
Review by Bryandumais6 years ago
I never thought they’d find the exact stone I was after for the worktops. They did, and surpassed my expectations. I would definitely recommend Increation.
Review by Mountainbiker6 years ago
We are delighted with the finished product, they exceeded our expectations. I would have no hesitation in highly recommending increation, it has been a pleasure working with them. I’m sure our paths will cross again. Once again a very big thank you.
Review by Tirrie6 years ago
Our new kitchen has literally transformed our lives: from breakfast in the morning when we come down to a beautiful light-filled room overlooking the garden, to when it's warm enough to eat outside and we open the glass doors, making one enormous integrated space. Even when it's raining and cold, we appreciate our carefully designed kitchen as it has added a dimension to the house which has exceeded our expectations.
Review by Mouyu Gotzmann6 years ago
I asked Increation if they would carry out the construction and installation of a special purpose unit to fit in a specially constructed wall space. Increation were happy to do this work and in being taken around their works I was impressed by their skills, capabilities and the high standards of materials and finish. I provided a scale drawing showing my requirements and their design office prepared the comprehensive design details. The special unit was delivered in sections to site and carefully erected by skilful staff. We were very pleased with the completed work which is impressive and of credit to Increation.
Review by Enamul MitchellPrince6 years ago
At my Xmas bash people were saying how impressed they were with the care the build team took whilst working in our bathroom. They commented the work was quiet and that the way they laid out dust sheets between the lift and the front door and kept everything clean
Review by Jennii6 years ago
Has been a customer since Jan 2012, uses us 1/2 times month on average. The company employs very nice people to deal with.
Review by Radstone Plumeau6 years ago
Increation Interiors are a great company to work with. They started as a pro forma account with us however due to such prompt payment and constant orders they were quickly upgraded to credit account status.
Review by Izzeddin Derrow6 years ago
The team at Increation are a great group of people to work with. Tim and Vincent have been friendly, responsive and open to new ideas, and have been flexible in our time working with them so far. Their stunning interior design work goes without saying!
Review by Gitstompa DeVault6 years ago
I'd be happy to recommend Increation.
Review by Macklyn6 years ago
We have always thought very highly of the folk at Increations. We first came across them about 10 years ago when they did a brilliant job of bespoke fitted wardrobes to match the style of our Victorian Terraced house. Most recently, though a couple of years ago now, Vicent designed a shelf to meet our specifications to hold a CD player, speakers and CD's. we were very upset when, just before Christmas the shelf split and came away from the wall. By this time the work was outside the guarantee, but we were happy to pay to have it restored to it's rightful place.
The timing of this was not good as Increations were extremely busy completing deadline, so we did experience some problems with having our calls returned. Nonetheless they came through and did an excellent repair job so our self was back in place for us to enjoy for Christmas.
We had a feeling that had we still been within their guarantee, they would has been less neglectful in their response and, nonetheless we would have no hesitation in recommending this lovely bunch of excellent craftsmen/women