Excellent service kept informed throughout the process at VW Stockport branch and Kurt Swindells made sure everything went quickly and smoothly and very reliable 😁
Review by Delfie1 month ago
New BMW - Terrible expectation setting on car delivery. Followed by picking up a brand new car with a "Replace Batter" warning light. I was told. Not to worry as they would 'book me in for next week' 'its only a 20 minute job'. Now after multiple calls unreturned I've had to book it in for 2 weeks time. Inchcape ruin the BMW brand. I've been to Thames Ditton and now avoid them and bought this car from Cobham and find the experience as bad
Review by Brajbhan Voaden1 month ago
Re: Response below to my 'Terrible Service' post about Inchcape Chester, I already emailed your Customer Service team last week!
Reply from Inchcape UK
5 hours ago
Thank you for your review.
I'm disappointed to see that you've had a poor experience.
We would like to work towards a resolution, so if you are willing, please email us at xxxxxxxxxx. Please mention this Trustpilot review in your email.
We look forward to hearing from you.
Regards, Inchcape's Customer Experience Team
Review by Avedona Amarula1 month ago
I RECENTLY PUT A BAD REVIEW FOR INCHCAPE GALLOWS CORNER ROMFORD.I HAVE RERTRACTED THAT,I AM GETTING HELP FROM THEM,NOW.IT SEEMS THAT,BEEDLES SOLD MY WIFE THIS CAR,AND THEY ARE NOT TO CLEVER.CUSTOMER SERVIS NONE EXISTANT
Review by Kaylouise1 month ago
Martin Collins- most helpful and friendly salesperson ever! Well informed and genuine guy who knows and loves his cars. We could tell he wanted us to be 100% happy with our purchase; he picked out the perfect car for us!
Review by Cosporal2 months ago
From just calling in Land Rover with the wife for a Browse,(DREAMING) We were approached by Alan Wood a salesman.
What a genuinely nice guy who understood we had a budget and the fact our current car was on pcp.
Alan found us our dream car online, then took us out for a test drive in a similar model. There was no rush and absolutely no pressure applied for the sale.
Alan did his job and got us to the figures we could afford and even kept in contact with us over the weekend while he was off.
Having to work away lead to my dad having to pick up the new car with my wife. Alan went above and beyond to ensure my dad and wife were happy before leaving the show room. My dads a grumpy bugger but couldn't praise Alan enough.
In all the whole buying a new car experience was stress free and a pleasant experience.
Since being in possession of our new Discovery, Alan has been in contact numerous times which is a nice touch. Too many times the customer is forgotten about once out the showroom.
Cheers Land Rover Inchcape, Happy customer.
Review by Shellena2 months ago
I had never had any dealings with Inchcape VW Swindon prior to this week. My husband and I were looking for a newer car. We spotted one on their website which seemed perfect. A Tiguan R Line with Tech pack. Rang them on the Sunday and arrived the following day to view the car. Paid deposit on the Sunday. Nicky the sales guy was amazing. So helpful, informative. Just could not do enough for you. He knew everything there is to know about the car. Not being too pushy with it. We felt really at ease with the whole process. Would definitely 100% recommend this garage if you were interested in purchasing a VW vehicle. Nicky is the man to see.
Review by CBurford2 months ago
Had to wait half an hour dropping off for a pre-booked service. Oil spilled over the engine and engine cover during the service. Got the registration number wrong for the service notes which caused further delay at drop off and confusion when I came to collect the car too.
Review by Nahnyama Sarley2 months ago
We called in to have a look around - and came out having purchased a new car! There wasn’t one in stock which I wanted, so we sat down with the sales executive Alan Woods to ‘build’ a car- a first for me but thoroughly enjoyable.
We were kept informed by Alan throughout the process of the car being built and it even came in earlier than expected. Alan made sure it was turned around for us in about 36 hours. He even sent us a video showing us the car and how to work some of the controls.
The form filling part was kept to a minimum too which was a bonus.
Alan made us feel very welcome, he was professional throughout, very helpful and informative. I’m glad I came to Inchcape for my new car and I look forward to a long and happy relationship with them. Going to be buying my future cars from them.
Review by Commie2 months ago
I returned to this dealership to purchase a new Jaguar F-Pace.
Richard and all who were involved in the sale were superb people to deal with.
They listened to what I wanted in both vehicle and finance and provided me with a car and a package that was suitable for my needs.
I would not hesitate to recommend the team at Jaguar Norwich.
The aftercare and support after the sale has been fantastic and we will come back for our third vehicle from you soon.
Review by Zillur2 months ago
Great service, great video health check
Review by Doicaru2 months ago
The team at Inchcape UK are amazing. Nothing is too much trouble; everything is explained; communication is timely. I have taken my sirocco to them for 9 years and have never had cause to complain.
Review by Arsena Theofel2 months ago
Great and helpful dealership. Would buy from them again. It's that simply.
Review by Tikman2 months ago
Just phoned Cooper BMW Tunbridge Wells to try to book my BMW car and bike in for MOTs on the same day and requested a loan bike so I don't have to sit around and can use my waiting time to bring the car in.
Was expecting a nightmare booking call with 2 different service departments. Katie in bike service got it straight away and said leave it with me. 10 minutes later she calls back: 2 MOTs booked and loan bike organised. OUTSTANDING SERVICE! WELL DONE KATIE!
Review by Abuon2 months ago
Great experience, Sam was really helpful. Had never thought of getting a Passat until my wife suggested it was an option but after testing one out and seeing the GTE in the showroom i was sold. Lucky enough to get the new model and the range means i'm covered for my work journeys on electric alone. Would recommend and will probably use (again) for a private purchase in the future.
Review by Laadan2 months ago
Flawless customer care both during a vehicle purchase and then subsequent servicing. No issues at all.
Review by Jolizna2 months ago
Purchased a vehicle from inchcape Southport. By Far the worst customer service received to date. Once the car was collected, I started having problem immediately. They wouldn’t take ownership or even answer the phone. I asked for a client service charger or complaint procedure and still haven’t received it. I asked who I could email to discuss my issues they gave me someone name and gmail email address as oppose to a genuine individual. I plan to to take them to trading standards over the faulty car they have sold me. This brand is using Mercedes name and getting away with it, am planning on writing to Mercedes CEO and warning them as well. Avoid this company and avoid Southport in particular Ian Mcdonald.
Review by Deepdy2 months ago
Totally and utterly ignorant staff.
Ive tried to buy a car from the staff at the Teeside BMW branch twice.
First time,, their car was priced incorrectly on Autotrader - I highlighted this and then they totally ignored me. A respectable garage would maybe apologise and thank you for highlighting the error.
Next time, they offered me a ridiculous trade in price that was £1500 less than we buy any car....I queried this and yes....they ignored me. A respectable garage would perhaps try to do a deal with you or at least match the we buy any car price. Not here.....they just totally blank you.
Never known a garage like it.....you try to buy a £40000 car and they ignore you!
How on earth do they stay in business?are the staff that arrogant?
Never mind, I shall deal elsewhere and give them a wide berth.
Better to find out now about their total poor attitude to potential customers rather than after dealing on a £40,000 car.
Review by Lafero Derrow2 months ago
I had my car MOT this week and the service was excellent Mark Critcher the Service advisor was very helpful and gave excellent service and advice. Thank you Mark.
I also spoke to.Sales Executive James Alexander about a potential change of car he was most helpful and very thorough nothing was too much trouble exceptionally helpful I will certainly ask for him when I go back.
Review by NRuffin2 months ago
I thought this was going to be another 1 star review from me when Inchape told me I was not going to get my new 69 Reg Golf R on the 2nd Sept as promised. Was sure not least as their employee said I could have the car but with a 19 Reg; yeh, right!
In stepped their Steve Hughes who was a hero. He got VW to pay for a loan 19 Reg Golf R until mine arrived. Had the loan Golf for 8 miles, literally, then my new Golf arrived. Steve was tireless in resolving the issue, which was VW's fault as they messed up on registrations on a number of cars.
All's well that ends well, thanks to Steve; Inchape, give the guy a medal and a pay rise.
Review by JeffF2 months ago
Brilliant UK Customer Service team!
No long talks, no "thousands of questions".
Immediate reaction and great results.
Thank you very much! Impressed.
Review by Araie2 months ago
Fristly this is my first venture into owning a Jaguar, having grown up around E-type's decided time to try. recently purchased an XK as future classic / summer days out, usual retirement dream. Did not buy from Jaguar Derby but that is exactly where it is going for hopefully not too many repairs, maintenance, servicing etc. Called into see service and book in for warning on dash. Adam Luckwell dealt with my requirements and have to say 'Excellent' service from this individual.I could not have wished for a more professional, polite and knowledgeable response, he quickly organised the date time and explained what the process would be. It is rare to find such an efficient level of customer service, very impressed and would not hesitate in putting the trust of my big boys Toy in their capable Hands. Also had a pleasant chat with a gentleman David Orme, again extremely polite and he showed a genuine real interest in my needs and requirements and as I understand it David is part of the Sales side. it is pleasing to find a dealership where each function operates together as one customer driven service. Experience tells me in any product based company if I as a customer work with staff and they are the experts then a solution can and will always be found. closing a million thanks to Adam for his speedy handling of my requirements. cheers.
Review by Kajik Otule2 months ago
Fantastic service many thanks
Review by Taekkeon2 months ago
Very bad, experience with this dealership every time we have had to use them since we brought the car 18 months ago for services etc. The girl we dealt with was very pleasant but the over all service was poor, the 2 video reports of our car within 2 weeks were very different when it had to go back in for more work after 2 weeks. I understand that tyre readings can go down in that time but how do they go up? And how do 2 mechanics have 2 totally different views, this is clearly objective as a pose to a set standard by VW.
Our car was kept for 4 days when it should have been 1, 2 at most, i later found out it wasn’t even booked in until 2 days after the VW had it. I asked for the service manager to email about my concerns and it’s now been 15days, and nothing, an experience we have had with them before.
As in previous experiences with inchcape they are happy to take your money but not to follow up concerns. We wish we could give the vehicle back and go elsewhere, they really do their best to get you in and signed up but don’t dare try to go back with anything after as they have this super avoidance bug that dearly spreads throughout the company - think twice before giving VW Cheltenham your money incase something goes wrong because then they are no where to be seen or heard!
Review by Millertime Helfy2 months ago
The purchasing experience was spot on and Marc, the salesman, was professional, courteous and efficient. Regrettably, once you drive the car away, the excellent service then ceases. My C-Class estate had a problem with the 'stop-start' function, essentially it has never worked at all. I contacted the dealer and expected them to offer to sort it out for me, given that it was primarily a 'Sale of Goods' issue and not really a warranty issue. Perhaps something like 'bring it in, we'll have a look at it straight away, make you a coffee etc'. In short, I was advised to simply 'book the car into my local Mercedes dealer' and have it repaired under warranty. Now I have to find a day to get this booked into a Merc dealer, with all the associated inconvenience. Certainly wont be using Inchcape to either buy my next car or get this one serviced...