Second time ordering here, had a good experience last time. However, my delivery (1700359201-1) still hasn’t arrived and I’m trying to track it. Every time I call customer service it just rings out during opening hours and there seems to be no other way to contact them.
Seems like this is the only way to get a response from Impericon
Review by Lechristopher3 months ago
It was my first time buying merch online and I was a little worried, but Impericon did everything excellent, and it is 100% safe. My package (6 t-shirts) was ready to delivery just 5 hours after I clicked order, paying with paypal. The quality of the products is outstanding, amazing designs that I did not see anywhere else, and the sizes are spot-on. I'll be buying a lot from Impericon, no question about it.
I have to say that delivery took 1 month (I ordered August 26, received it today September 24), but being it from Germany to Mexico I think it is reasonable. Some people from this part of the world (latin america) may find the shipping price a little expensive, but hey, it is insured, you won't lose it on the way to your house, and it's marked as "premium", so it will have some sort of priority over others at your local customs.
Review by Bafford3 months ago
Fast delivery, considering their location.
My go-to store for streetwear and band merchandise.
Review by Rondog3 months ago
Impericon deduct my money from my debit card total is 493.37 canada dollars in Aug 01 2019.But my status product is cancel.I want to know about this problem and I want to cancel this product and take my money back.I need someone to help me.I use this name to buy band shirt from your website Peerapas Dansom.I hope you will help me about this problem.This is my Last time with this website.Just help thank
Review by Dacascos Simanovsky4 months ago
I ordered a tshirt. Which haven't reached me. I have been trying to call your customer service for the last 5 days now.
It rings for 30 minutes and the call gets disconnected.
I sent a number of emails and all they keep saying is that they will get back to me by 48 hours.
It is extremely frustrating to say the least, not to mention disrespectful and I do think you should care a little more than you do about it.
Review by Viochita4 months ago
Ordered 8 shirts (order number 1700351697) last week. Had to follow it up several times just be told some of them were out of stock. Great. I've called and asked for a refund which hasn't been processed. Got an email today saying my package is ready to be collected from GERMANY. I live in the UK so obviously that's useless to me. Ffs Impericon I've been a loyal cutomer for years and now you've taken my money and haven't sent me my clothes.
Review by Wondell4 months ago
Excellent Site. Although this Time my Birthday Discount Didn't Work.
Review by Renius6 months ago
good customer service, good products!
Review by Flerida6 months ago
I've been a loyal customer of this store for more than 3 years now, and it's always been great with minor issues which always got solved, but this time Impericon really upset me.
I've placed an order on June 5th (with total cost around 200 euro) and gave it some time to dispatch. (Even though it says on the website that they dispatch order in 24h, I know it might take more time to form an order consisting on both merchandise and streatwear items).
I've decided to contact the support on June 7th just to ask if everything is ok with my order, and surprisingly got a reply that one size of the shirt I've ordered is OUT OF STOCK even though when I ordered it, it was on the website. The support staff replied that it seems like there was an AVAILABILITY ERROR on the website.
I asked whether I can do a replacement of this t-shirt with another similar one, but they refused, stating they can only cancel and refund me this t-shirt. I agreed, even though I was really hoping to get that item (I've ordered 2 similar shirts of different sizes for me and my friend to wear).
Hoping the issue was solved, I was expecting my order to ship the next day max, but it's June 11th and my order status is still "Processing".
I've emailed the support once again but not getting any reply.
This might be the last time I've made a purchase on this website. Really displeased how the things are turning out.
Just in case someone from the Impericon reads this, my order number is #200194143 and the support guy I talked to was Paul.
P.S. Oh, and make sure to update your Trustpilot rating on the website, cause it's not maching with real one (5 stars and 9.1 rating on website vs 4 stars and 8.3 rating on here). You don't want to mislead your customers, don't you?
Review by Maahivv Bolof6 months ago
First time ordering off of this website,
The website advised my order would be shipped in 24 hours,
Currently my order has been processing for nearly 14 days!
Customer service keep advising my order will be shipped soon,
I'm getting to a point where I would nearly just prefer a refund,
Review by Selendra7 months ago
Quick delivery, good selection. Awesome store
Review by FrankCustomer7 months ago
fast delivery, great material.
Review by Sanabano7 months ago
Takes ages to get anything shipped from this company (which I have ordered from a few times now, and it can literally take anything from 5 to 10 days to arrive, there is no guarantee), last order took well over a week to arrive, I think it was 10 days. When the items arrived (4 hoodies and a T-shirt I was disappointed to discover that 2 of them are printed on considerably low quality blank “Gildan” hoodies when they are advertised as blank “AWD” (much better quality). Probably wouldn’t have bought these items if advertised properly, is there not some sort of law against that? Would’ve paid more to get them on the AWDs.
Review by Kmel Jerin8 months ago
thanks Impericon. I got my merch today and they're great. one of the shirts are a bit small but it's okay. came pretty fast too. only 2 weeks. I will continue to buy stuff from this website again. also I love the free stickers that came with the package. thx again
Review by Vaymamustdie8 months ago
Everything came in time with lot's o presents!
Thank you so much. Definitelly not the last order from Impericon.
Review by Cfs8 months ago
They have a decent band-merch collection.. though most of the items you can find on other merch websites for cheaper. I placed an order worth a few hundred dollars.
Their website was glitchy and wouldn't take my card, one of the shirts I ordered ended up duplicating but only showed that there was 2 in my cart not 1 AFTER I paid. I used my husband's card and everything went through fine, no issue. Fast forward 3 days later I get an email that my order is cancelled. I contacted them because obviously it was an error. I was told my details must not have matched up with the card because their credit card protection kicked it out of the system.
Would have been great if they wouldn't have taken that money out of my bank account only to decline it for "protection" now I have to wait who knows how long to get my money back.
They advised me if I wanted my items still to make another order and use paypal... Not very helpful, half the stuff I wanted was no longer in stock.
The whole thing rubbed me the wrong way. Still no refund and I took my business to Indiemerch instead. Found some of the same shirts with back graphics that Impericon didn't have and they were cheaper. Shipping was cheaper and faster.
Waste of my time and money. seems a bit sketch to me.
Review by Yueting9 months ago
My last order was missing an item. Contacted support, this was the answer:
thanks a lot for your mail.
I am very sorry that the Cap was missing in your order. I have arranged a new order with the cap to go out shortly. Once the cap has been dispatched you will be informed via email and provided with the tracking link.
I never got the e-mail or the product up to now.
Ended up contacting support again, this was the answer 5 days ago:
The replacement order was setup. Just investigating the tracking so we can see where it is. Will come back to you shortly
Still waiting for an answer.
UPDATE : Still nothing, no product and no communication from their end.
Too bad because i really liked their shop.
Review by Kjagadish9 months ago
Perfect and with fast delivery!
Review by TaytaSuga9 months ago
so very happy! Product is awesome, customer service amazing!
Review by DankestMeme9 months ago
Horrible experience purchasing merchandise from your site. Your lackluster customer service (automated at best). False expectations regarding shipping from the get go, and no way to track my items at all. Nothing has arrived and not sure it ever will. Received an email indicating that order was complete. Very deceptive merchant. Big disappointment and would definitely not recommend you guys.
Review by JBandAF10 months ago
Excellent experience, Fast and safe. I totally recommend.
Review by Yuvaraja10 months ago
Review by Mariea10 months ago
I ordered products back in the end of December and they're finally on their way. Great isn't it? No.. not really. Let me explain a bit.
Let's start with the biggest problem: The customer support. It's baffling, it's absolutely horrible.
At least their Finnish customer support is, it's an awful display of how you should never handle your customer support. There's none. I contacted the Finnish customer support three times in total in the span of 2 weeks+ and I got ZERO replies back.
If you have a shortage of items which affects the shipping KEEP YOUR CUSTOMERS NOTIFIED WITHOUT THEM HAVING TO CONTACT THE SUPPORT 4 DIFFERENT TIMES. It's not a very hard thing to do, my standards are not ridiculously high either. You set the promised shipping time, it's your job to either fulfill those promises or let the customer know if their products are going to be late. They did send me the email after the last time I contacted a different Impericon support but come on.. this isn't how things should go. A customer shouldn't have to notify the support of their already bad experience for them to do something about it.
Review by Heverton10 months ago
I bought an XXL but it's like an L. The shirt is too thin, it is even thinner than a short-sleeved shirt, the sleeves of the shirt are not shown as the photo, the quality is very questionable for a shirt that has a very high price. I'm sorry, but I'm completely disappointed, the first and last time I bought in Impericon