I ordered a canopy for my scooter but it was not in the parcel delivered. I have phoned and emailed about this and have been ignored. I have a delivery statement from the deliverer showing it was not sent.
In the same order I ordered a drive mobility walker for $750. I didn't open the box till we got to the Royal Easter show but found the the walker was unable to be opened and the instructions were for another model which is the one I ordered. I phoned them up and was told to send a photo which I did to no avail. Emailed again and got a reply back saying my email had gone to a manager, who, of course never replied. My partner spent over an hour calling all their phone numbers only to be told that I was only allowed to return a thing a week after purchase which I know is wrong. I have told them I want to exchange the walker for a lighter one which costs slightly less than the one I paid for. Even locked as it still is I cannot lift it so need the carbon fibre model which has the easy closing lever which mine was also supposed to have. I am at my wits end about this as I can't walk without support and am virtually house bound because of this. This is elder abuse. And disabled abuse.
Review by Bripa7 months ago
After sale sevice is non existent, Mother bought genie mobility scooter , after 2months it stopped dead . They have had it for 4 weeks and still no resolution. DO NOT BUY FROM THESE THIEVES
Review by Sooryadharshini Houslip1 year ago
I was very disappointed after purchasing a bath lift chair for my mother from ILS in Sydney. I live in Canada so had to rely on the dimensions provided on the website in hope that the chair would fit my mother's small bath tub. Even after my sister, who lives in Sydney, measured the tub, the chair did not fit well enough to allow my mother to use it due to the length of the tub and position of a glass divider. The chair was repacked in the original box in perfect condition and returned. ILS withheld a 20% restocking fee, which I can understand to a limit. On a $700 dollar item that is $140. A absurd amount to charge for an item of this value returned in original condition. ILS has not replied to my email and clearly have no intention of reconsidering this policy. I will never be a customer of this company again and will do all I can to inform others not to.
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