Since Illamasqua have been bought out by Hut Group and have gone almost online-only, I've noticed a huge decline in their service. While the make up itself is fab, the products I use on a regular basis (Skin Base foundation) have been out of stock for over a week with no help from the customer service team as to when it will be back. This has happened to me on more than one occasion, and I find it really inconvenient that a make up brand has very few stores - surely make up is something you would want to try in a physical shop?
Unfortunately due to this I have switched to a different brand and Illamasqua have lost a customer.
Review by Simpkeman Lapko1 month ago
Always an excellent service. Fantastic product, efficient delivery and they always have great deals.
Review by Januarie2 months ago
My foundation is no longer available.. And when I went to order the next closest one I could only compare it to the image. There was no reason for taking it off and no advice on what is the closet to it and now the foundation I got is not close to my old foundation atal. So I am quiet disappointed.
Review by InaJo Silvyana2 months ago
Vicky was fast to solve a problem she’s very polite & understanding of the situation & fixed it fast. Very good customer services
Review by AnitaMichelle Pileri2 months ago
Illamasqua products are my absolute favourite, quality brand, kind to animals! Fast service and delivery was next day! Would recommend to everyone!
Review by Chob2 months ago
I found what I was looking for very quickly as this was repeat business. The website is well laid out and the item I bought had a good description and what the ingredients are. Completing the order was easy and I got an email receipt. Delivery was very quick. Faultless ordering.
Review by Nimrodgal3 months ago
Amazing products all well presented. The delivery turn around is really quick and packaged well. A dream supplier for make up artists most of my kit is illamasqua. The skin base foundation and veil bases are amazing.
Review by Mumoftwins Ranka3 months ago
Excellent service as always. Products arrive quickly and well packaged. All products are very good quality and unique. Illamasqua is by far my favourite make up brand.
Review by Lilalria Charbini3 months ago
Gorgeous colour and long lasting!
Review by Siasie3 months ago
Amazing product. Really quick delivery!
Review by JennS Wombacher3 months ago
Excellent products, offers and easy to use site. Great quality service with fast delivery.
Review by Ayesheh3 months ago
I ordered enough to get a free gift. One of the things i had ordered was unavailable, gutted for that but they still sent me the free gift so it made up for it a fair bit
Review by CDianeustomer Bilheimer3 months ago
The best makeup brand with the best formula for foundation. So flawless and lightweight on the skin with the best smell. Arrived on time and in perfect packaging.
Review by CharleneHerbst3 months ago
Fantastic products and service! I'll shop online with Illamasqua as long as they exist and I have a bank account!
Review by Toushar Szczypiorski3 months ago
Great products, super fast delivery service.
Review by Nherry3 months ago
Excellent quality and ethical makeup. I have just bought some lipstick, and I’ll be back for more.
Review by Niall Samaille3 months ago
I find the products are great and cruelty free. Also they support the Sophie Lancaster foundation too. Definitely recommend.
Review by Commie3 months ago
Love my latest lipstick “Solar”. Beautiful coral/pink with a hint of red. Easy to apply and stays on longer than most lipsticks. Looks lovely with a tan, ❤️It
Review by Dinnia Cobe3 months ago
am very upset I recieved the combact powder smashed
Review by Sathiyendran3 months ago
Review by Syro3 months ago
I just love your products ♥️💞 it's amazing 🥰
Review by MWarring3 months ago
Excellent cruelty free makeup.
Review by Crysilva3 months ago
I LOVE THIS FOUNDATION! I started using it when illamasqua were one of the few cruelty free brands out there, about 4 years ago! I now can’t use anything else! It just doesn’t compare!!
Review by Kingchatu3 months ago
Review by HelenM3 months ago
I agree mostly with FB review as I have encountered an awful experience with Illamasque products. I bought an eye shadow metallic palette which the product failed to delivered it’s expectations. Now the question is as I don’t have the receipt! Illamasque don’t take responsibility of its products if they are faulty! You need to go back to the store as they have taken the money! I spoke to the customer services manager Tom or Tim who refused to give his full name as apparently it’s not allowed! The second person Danielle I spoke to she said it’s a hard one as we only deal with online enquires but then we are customer services.
Absolute rubbish concepts and appalling bad customer service. Stay away from their products!!!
My question here is who takes full responsibility of Illamasqua products. Again the manager said he will not take responsibility of illamasqua products even through they are all made in the same factory. Some people have encountered the same problem as me and it has been written in the reviews as well.