I could not get help with my iLoud Personal Monitor, because it was out of warranty. I offered to pay whatever it took to get it fixed, even though the problem was due to a manufacturer's defect, and the speaker never should have passed the quality controls department. Since I couldn't get help, I gave my speaker to another iLoud owner for spare parts. I ended up buying a portable Sony speaker, and will never trust IK MultiMedia hardware again.
Review by Malz2 weeks ago
YOU MAKE ME HAPPY - THANKS A MILLION TIMES!!! KEEP ME HAPPY PLEASE :-)
Review by Bafford Bapatla2 weeks ago
Excellent service in a situation with technical problems. Thanks a lot.
Review by PAnthony2 weeks ago
Durability and stability, after of course the actual features that I need, are high requirements of mine and IK Multimedia, in my experience with related gear, takes a back seat to no one on those three items.
Review by BiggDaddy Otarsi2 weeks ago
I feel very much let down by IK’s customer support to the point where I felt compelled to do a Google search last night to find out whether others were having the same problem with getting no reply from support.
I bought ARC 2 a couple years back and it was working fine. About two weeks ago I did some upgrades in my studio and moved some things around requiring me to take new measurements, but the software repeatedly refused to save any measurement. I got an error message that said: “Error: Can’t save measure file.”
I contacted support (ticket # 3577308) about a week and a half ago and got back a question within 48 hrs from them essentially asking what my user name was in Windows. The way the question was worded made the response seem dismissive. I initially didn’t know what was meant and responded as such, but within the 1/2 hour that followed, I realized what was being asked and provided the answer. As well, it had taken me a few days to reply to them as the email their customer support had sent to me hadn’t been delivered by my internet service provider for three days, (not IKMULTIMEDIA’s fault for that part). But then I *never* heard back.
On my own, I did check that Asio was set at 48k for my USB interface and that all the system configurations were correct.
I uninstalled the software and re-installed V2.0, which is the one that should have worked for my system.
I uninstalled it and installed the newer V2.5, just to see if that would work.
I ran the software as an administrator, just in case that would be it.
I did everything that I could think of and it was still refusing to save the measurements!
My last successful measurement had been taken in July 2018 and I haven’t made any changes to my Windows 10 computer since then.
Last Friday, I opened a new ticket (#8552376) but I haven’t heard anything and it is now Tuesday.
I have a lot of acquaintances at Long & McQuade, the store chain that sells ARC 2 in Canada, and one of the store managers there did contact his sales rep at IKMULTIMEDIA on my behalf last Saturday trying to nudge the issue along to help me, but with no result so far; although the rep had said he would make it happen for Monday (yesterday).
I haven’t been able to work on my monitors for over a week now and I am so upset that I am livid.
Right now, I’ve just dropped CAD $450 to buy Sonarworks’s Reference 4 system— IK’s competitor. This really sucks as I’ve had to pay twice. Live and learn....
I plan to give my best, most heartfelt sales pitch to anyone who cares to ask as to why they should *never* purchase an IKMultimedia product IMO, particularly if it is tied to possibly needing customer support down the road.
This is clearly what that company wants, no?
Stay away people.
Their customer support rep, Ryan, who has responded to this review has contacted me soon after I posted it; and he seemed eager to help and with good intent. Alas, it was too little too late by then, as I had already moved on. One well-intentioned individual who tries to pick up the pieces *after* I’ve given up on the company and after I’ve posted a negative review can’t atone for all the prior poor service.
Review by Tyrik3 weeks ago
All in all very good. You get a load of classic guitar and bass amps which sound like the real items, going by what amps I've owned before. A house load of amps cabs and efx for $200 instead of 80 million $. Hmm, let me think about it...NOT. Just buy it.
Review by YuDiao3 weeks ago
Always a quick response!
Review by Sharun Iablonski3 weeks ago
The group sales are outstanding.
Review by Eleviin3 weeks ago
in order for support to notice your message, you must write in private message to the user “Peter IK” from forum. 90% of my requests remained unanswered (created 5 or more business days ago) until I ask the Peter IK to notify support about my ticket (especially thx Peter IK for fast reaction on the message). An indifferent attitude of support for some tickets (created a ticket, provided all the necessary data and those support simply stopped responding, by long martyrs solved the problem on their own)
Review by Mwanaidi1 month ago
A company that is trustworthy.
Good products are the things we buy, but a good support team is equally important, they got it.
Review by ShropshireBlue1 month ago
Solved my issue quickly
Review by Fulwoodgreen1 month ago
Review by Audette Tiszovszky1 month ago
A USB medium, loaded with SampleTank 4 Max Content was promised to me, as a resolution to a technical problem with downloading, which I never received.
Review by Hdjfufif1 month ago
Great suppoort, great products! Plugins sound amazing!
Review by Joshim1 month ago
Too expensive, no student discounts.
Review by Lisax CaloreMoretti1 month ago
After a disc crash I had problems getting things to work again. Thanks to the good support from IK Multimedia,things were soon up as and running. Many thanks for the good service.
Review by Scarognina Haferman1 month ago
i have always had perfect satisfaction and excellent response from ik
Review by Roslind1 month ago
Great specials, great plugins, fast response for technical support.
Review by Kemna1 month ago
My name is Lyneice Haynes and I will continue to be a female singer because I love singing
And I hope that I will continue to sing with the piano.
Review by Avgust1 month ago
It was a complicated issue, but the support person stayed with me until it was resolved. Thanks!
Review by Classical1 month ago
Amazing help. Clear solution.
Review by Hopey Taffurelli1 month ago
It took some time to conclude that I need older version of the software. I was contacted couple of times by technical support and I was given a solution for my issues, so technical support exists and solving problems, only time-scale. Apart from that good equipment and service.
Review by BennosZa Malyniak1 month ago
Absolute FANTASTIC customer support...Going the EXTRA mile more then ones...NOT looking for excuses but looking for solutions!!! I would give IK Multimedia 6 STARS/