IHerb Reviews

When something goes wrong their customer service system is diabolical, a waste of time!!!

I have been placing orders with iHerb for about eleven months. Previously, I would buy my organic food and supplements at my local supermarket and my local health food store. Although prices at my supermarket for organic food have gone up a bit, just the opposite has occurred at my health food store. One day, while trying a new app - Shop Savvy - I scanned a can of organic beans and discovered that a business I had never heard of - iHerb - had the beans for a lot less money. I got on line and checked out iHerb and have not looked back. iHerb sells everything my family loves, for less. Best of all, I save even more money because my orders are shipped free to my front door. I especially appreciate that I can ask iHerb to carry items they don't offer. Oh, did I mention that my orders are filled promptly and packed well? Feeding my family the best foods and supplements has always been important to me. With iHerb, I can fulfill that goal even more so as a result of the huge savings iHerb offers me. Very happy customer!

This place has incredible amount of choices, including reviews, and options for delivery. In Switzerland where taxes are complicated, i really appreciate such a good transparent website. I have used them while living in the UK, Canada and now Switzerland and the quality and choices are consistent.

These guys doing well! You can trust them. Don't have any problems at all.

This company has gone downhill. They used to have a telephone contact service. Now its messages with different people, so if there is a problem, it goes back and forth with different people, and no continuity, or resolution.
Basically wasting the customers time, and not resolving the problem with something more complex.

I don't know what's going on with iHerb but they are not a trustworthy company anymore. They used to ship with UPS who always delivered without a problem, but now they use a shipping company called UDS who are awful to deal with. UDS lost my package but claimed that they delivered. After a lot of emails back and forth they finally admitted that their driver dropped it off at the wrong address and was unable to retrieve the package later. They said they notified iHerb of their mistake. I forwarded their email to iHerb as well.

Now you'd think iHerb would either issue me a refund or reship my order, right? Nope, not so! Instead, iHerb has been giving me the runaround for 5 days now. They keep saying that my lost package claim is under review with status pending, and that I will be notified within 24 hours . But 120 hours later I'm still waiting. And I keep contacting them via email and chat and asking why this is taking so long but their customer service seems to be bots only. Bots that keep repeating that my claim is under review and that I will be notified soon. Groundhog Day. So very disappointing, I used to love iHerb. Fortunately, I paid with Paypal!

I have ordered couple of times from Iherb and the experience has been always good. They have a good range of vegan products so it makes my shopping way easier. I give 4 stars just because they do not have free shipping no matter how much you spend, they only have some flash offers with free shipping.

Something in their logistic is not working well.
I asked for a refund for a package that didnt come and i still didnt see the money a week after they approved it.
They know how to write long and nice emails but their customer srvice is not helping

I ordered 2 orders and recieved none. Can't track them and was never contacted a out them. I feel cheated.

I tried to place an order, but when I went to register since I do not have a mobile # (along w/20% of the population) they would not allow me to order. In two decades of internet shopping they are the first ever company to require that to order. They don't even allow customers to speak to a person; just chat (I tried it & it was like speaking to a scripted response) or email.

I bought several cans of salad oils and some of the cans were dented. The box was not damaged so I am left to wonder if they sent the product that way. I complained and they said it was too late to pack better. OF COURSE it's too late, I RECEIVED THE PACKAGE, how else would I know the cans were dented. Vitacost has better service.

The cheaper gets expensive!!!! I DON'T recommend this website The company is not organized, I've ordered a product which was in stock and on the same day they emailed me saying that one of the products was out of stock. So I asked to cancel all orders as for me didn't make sense to pay to ship for only 1 product, I would rather wait. The said that the product was already despatched and for my surprise, they overcharged me as I had ordered 2 times. I'm so annoyed.

I have been using iherb for about 9 years and I always come to the website because I can find the iherb brands and other leading brands at a good price.

I've been a member since 2007, but it became my exclusive go-to provider of supplements in the past three years. I live in the EU, and the same products are often more than four times more expensive than those offered by iHerb (and that's including the shipping!).
Yes - if you order exceeds a certain amount, your local customs will add a fee; but that goes for all companies, not just iHerb - and I see iHerb are now including a more visible caveat at checkout.
So far, so good. (And I have recommended them to MANY people over the years.)

The only reason I am deducting a star or two from what would have been effectively an "almost-too-good-to-be-true.but-IS-true" rating of five stars is the fact that they did not see it fit to inform their returning customers that the 10 % loyalty credits would be discontinued. Not only that - you won't even find that information on the main page, where it should be posted (and visibly so).
I found out today, by going to the FAQ, after noticing that the anticipated loyalty credit "pending" amounted to ZERO.

That is not how you do things, iHerb. The loyalty credit was generous of you (and most welcome) - of course you didn't have to offer it. What I find distasteful is your failure to inform your customers that you will be discontinuing it. It comes across as less than honest or respectful.

I hope this is not a harbinger of things to come - by which I mean deteriorating attention to the customer.

I had a couple of good experiences with iHerb. They have a good selection, and ship free at a low threshold. However, the last two orders were a disaster, made worse by the fact that their customer service methods are strictly via email. In the first, my order was lost by them, and they send a series of oddly worded, confusing, conflicting emails to cancel, reorder, and reship my order. I got everything, albeit late and after some wondering about what the heck was going on.

In the second, I entered into a chat to address the fact that my loyalty discount wasn't being applied. They acknowledged numerous glitches in their ordering systems, and suggested a couple fixes. One of them deleted the carefully-selected 11 items in my cart. Their suggested solutions were repeats of the same "try this" menu that caused the problem in the first place. Clearly, agents (a different one each time) pull from a menu of standard responses and send them out without reading the email chain of the problem.

My package haven't, and it should have been here 5 days ago, according to my tracking it says that its in COPENHAGEN, DENMARK INC. But on the IHerb website it says that it has arrived, and they stopped answering me now.
DON'T BUY FROM THESE HUSTLERS!!!

l order a product for the first time here. The current status of my shipment is ``withheld for payment purposes``. The thing is I've been trying to reach them but l couldn't. Customer Service is really bad. The inquiry form gives error every time l try to fill. There is not enough information about this issue on their website. Think twice if you're gonna buy some stuff on iHerb.

Free shipping does not exist here, neither a fair resolution of the problem. Avoid this site, as you can expect to double your cost if you decide to take the packet finally.
They state free shipping calculated based on your postcode. However, I had to pay for not only custom charges but also shipping costs of over EUR 19 in order to receive my packet.
The customer service is not fair, they offered me a 50% refund. I olny received EUR 9,50 from the extra charges of EUR 26,95. I guess I have to be happy for that accordig to them...

iherb has to be one of the worst companies in the country. Their customer service stinks as badly as can be. Unkind, unresponsive, unhelpful... agents and supervisors couldn't care less for customers.

They routinely state a value about 10% above what you pay, in the customs declaration. Thus forcing you to pay higher inport taxes, fees and duties than you should. Especially beware if you're close to a limit, as this can make the total fees several times higher than they should be.

On the plus side, they have a large selection, and delivery has been prompt when I've ordered.

Not recommended.

I have been using iherb for about 9 years and I always come to the website because I can find the iherb brands and other leading brands at a good price.

I have been a customer of iHerb for quite a few years. They carry a huge variety of products that are not available to me at my local shop. I appreciate that they got into their own production of vitamin and supplement lines and usually sell them cheaper than similar items.
Iherb regularly adds many new products so that I often find the desired products only at iHerb, for example some natural cosmetics which I bought several days ago.
The site search and arrangement are great. It is very easy to sort out the different items and compare their value. And I also can't forget to mention the lowest prices around.
Iherb's delivery of goods is the fastest I have seen anywhere. My orders are usually above $40 because then I would qualify for the free shipping options.
To summarize, iHerb is a very well organized company with huge selection and reliable service. I will continue to order since I know the products are great quality.

Not recommended, just sorrys all time..

Hi, my nutritionist recommended iHerb to me for easy, affordable vitamins. I was very pleased at the fast email response and free shipping. I have never used the next-day shipping, since it always surprises me how quickly I receive my items with the standard free shipping.
The products are in general more affordable than other health food shops I have found. Now I've started to buy beauty products that are organic and natural. The large quantities, like the 5 lb coconut oil are very low priced.
They have regular promotions and I use them often to get even deeper discounts on my items.
Overall, I have been extremely satisfied with iHerb and order from them about one or two times a month.
Also, organic raw foods tend to be very economical if you order over $60, and you may as well throw in the other things you need, and save a lot on gas to your local grocery store.
Their customer service is usually quick to respond and if something is not right, they will fix it almost immediately for you. I really couldn't be happier with iHerb.