We collate all the best reviews from around the Internet so you can view them in one place
Review by James W.1 month ago
I received delivery notification package was delivered to front door. I live in an apartment building and I'm unable to go up and down stairs. The shipper UDS did not ring bell or text. Just left it outside to be potentially stolen. Had they rang the bell, I could have buzzed and had the items put inside the door. Had I known they used sub par delivery service I never would have ordered. USPS rings doorbell and takes it back for pickup if there's no signature. I have to wait 7 hours for someone to get home... Horrible!
Update: a neighbor brought the box up and put it in front of my door. All is not lost.
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Review by Ja J.1 month ago
I ordered my supplements from iherb and was asked to verify my account which I did however my order was cancelled. Since I urgently needed my supplements I ordered again and contacted customer service to help me with verification of my order. After numerous emails my order was cancelled again. One can imagine how unsatisfied and upset I am. I am a cancer patient going through chemotherapy atm and i need biotin supplements to make my hair grow.
To summarise it all I would not order again and will shop for my supplements in the reliable source.
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Review by Paul C.2 months ago
I am Canadian. I logged on the Canadian platform (ca. I herb.com) and prices are Canadian dollars. For the second time in a row I was surprised by UPS asking me to pay very hefty duties before delivery. That's it for me I WILL NEVER ORDER FROM THEM AGAIN. I am sick and tired of these expensive unpredictable expenses. No more... unless you solve this big problem once and for all.
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Review by Robert lane2 months ago
scam this site is a scam how i wish i didn't invest with them my money is gone i finally order with one site (ganja-estates.com) and i had my order delivered which i meet you before meeting this criminals call ganja-estates
Review by Harry B.3 months ago
IHerp should be ashamed of their selves. Their website is so pathetic it could not even send me a temporary user code so I placed my order with Swanson Health and all was well. The only other sad part was I was trying to buy some vitamins on Amazons website and it sent me to iHerb.com... what has happened to the good old days when Amazon was simple and straight forward. Amazon doesn't care about it's customers either only about generating income from advertisers and trying to shove as much junk as they can in front of you.
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Review by Rossana A.4 months ago
If there's 0 star I would rate that. My order never come, check the shipment online that it never updated for 20 days, no way can reach out their customer service, never ever order from them again, SCAMMER
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Review by Abdul R.7 months ago
I made a purchase for more than a thousand dollars for which they asked me for some transaction details for which I had to go to the bank to get them the required information. Despite that, they have cancelled my order. I had to re-order the things again. Unfortunately, the items arrived in a very bad condition. Everything was put in one box/ carton and lots of things got damaged.
I decided not to buy from this website again.
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Review by Peter C.7 months ago
It's awful how iHerb treats their customer, and yet they claim they have excellent service. Very insincere and this is actually hurting iHerb's reputation. I've been investigating iHerb and I'm seeing negative reviews all over the Internet. There's no transparency. It's suspicious why they only have chat. I'm not surprised if they are trying to filter complaints. Management/Legal needs to know what's going on within their company. They might not even know that this increasing bad service is happening and can blow up in their faces soon. It's obvious iHerb wants to cut down on costs, hence they only provide chat support. Cutting down costs is fine, but don't do it when customer experience and the brand's reputation and trust is going to be affected greatly. It seems iHerb is becoming arrogant and feels they can treat their customers poorly since they're getting bigger.
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Review by LizaMoretz8 months ago
It gonna be my favourite shopping site. I bought a medicine from this service and it helped me a lot. Now I always looking everything for me and my family from this site.
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Review by Carol R.8 months ago
Do not trust this company. They use brushing scam to engage people with their products.
They do not even have customer service available on the phone, they do it via chat. That way they make sure the complains do not go anywhere.
I had not even heard of this company before but if they need to use illegal marketing schemes to create a reliable reputation, it is obvious the are not good news.
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Review by MOHAMMAD A.8 months ago
They are fast in shiping and have excellent prices of products. One thing I didn't like about them that there are some reviews about products have been removed because they are telling the truth about how bad or fake that product is.
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Review by Susannah B.8 months ago
I started shopping at iherb over the past few months and I couldn't be more pleased with the service. Standard shipping is faster than Amazon Prime shipping (realistically "2 days" is more like 5 days at least). I was so surprised and elated to get my first order 1.5 days after ordering it, I wrote an email to customer service just to thank them. Some of the prices can't be beat as well. I get all my vitamins here now as well as my Acure face cream and Giovanni conditioner which I can't even find at another retailer.
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Review by IMMA N.8 months ago
They have no telephone. My acct was deactivated. Order never arrived. Chat does not work. Sent several emails and never received a response. They blame their incompetence on COVID. There website has all 5 star reviews which is impossible and a red flag. Wish I read these reviews before I placed my order. Now I know how they made their billions, by stealing money from customers. READ THE REVIEWS, then leave iHerb.
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Review by Chun L.8 months ago
I placed an order in the May and the expected delivery date was supposed to be within a week. After a few weeks went by I reached out to iHerb about the missing order. I received a generic rely along the lines of... Due to covid 19 and unprecedented customer demand... blah blah... it may take longer than usual for a response. After no response for another week + I tried contacting them via the "24/7 chat" which clearly generates answers through a feeble bot. In the meantime I noticed suspicious charges on the credit card I had used for the purchase which broke up the amount into 3 identical smaller charges. I disputed these bogus charges with my bank and they were reversed. In the meantime, not a peep from iHerb. Stay away! Total scam operation!
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Review by Dleew9 months ago
After Wetting 7 weeks I didn’t receive my order 😅👎🏻and they didn’t return my money back 😕they said after 5 days and now the they sand my email said Unfortunately, we have not yet received a response from the carrier 👎🏻😒I’m very disappointed ☹️ it’s the last time I will ever order from them 👎🏻👎🏻👎🏻👎🏻
Number order number 412458648
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Review by Kathy9 months ago
Tried to create an account with this company to buy something. They insist I give my mobile number but i live in the wilds and have no signal.
They send a verification code which a very short time span to input, to create the account which I can't get.
I can also use my google or facebook login to join but I don't have either of those.
I contacted them and they say there is nothing they can do.
Completely hopeless. I know they can make me an account if they want to. They clearly don't value new customers.
Review by Rick9 months ago
It's completely understandable that with the current global COVID situation there will be delays with international delivery. So my Lions Mane took 2 months to be delivered, this was not unexpected (and really no big deal). What was unexpected though, was that today iHerb refunded my whole order despite the product being delivered a couple of days ago, as a courtesy for the lateness of the delivery.
In return, this review is the least I could do. I've always had great experiences with iHerb from their products to delivery, and this just goes to show they are doing their best despite this situation being out of their hands. I appreciate the gesture guys and will definitely stay an iHerb customer, delays or not. Keep up the great work!
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Review by Terry Kennedy9 months ago
This company shipped the wrong product to me. They no longer have an 800# to call if there is a problem. They would not ship the correct product until I had returned the mistake they had made. I spent 1 hour texting with Obbama and never did get satisfaction. They now have the incorrect shipment back to them. It was received Friday 6/12 and have still not issued a credit back to my credit card for the $62.11 and today is Tuesday 6/16. They lost me as a customer forever. I had been with them since 2018.
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Review by Kim Danielson10 months ago
I have put in personal info including credit card info and never was charged or received my products. They ask for email to send a code to with a timed response and never send then ask for phone number instead and still no response.
Review by Branda10 months ago
I have ordered from iherb three times now and every time has been a good experience. Their prices are very competitive and in some cases much better than anywhere else online. My order has always arrived promptly without any issue. I would 100% recommend my fellow Canadians to order from iherb.
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Review by Jan10 months ago
Don't believe their shipping time. I order from 24/4/2020 to the Netherlands, but till now I don't know when my parcel will be shipped. Definitely I will never order from them again. Even no tracking available from the Netherlands.
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Review by Great White10 months ago
Best place in the world to get vitamins etc, IMO.
I get my stuff sent from the USA to Australia and with free postage it only takes about 2 weeks, sometimes only 1.
I am not sure why so many low reviews, but I cannot fault them.
Very good company.
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Review by Ihab F.10 months ago
I have contacted iherb customer support more than 6 times with no support from their side. They also ask me to go check with DHL.
I am sorry to say that iHerb is not committed to their clients and they don't care about them.
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Review by vic10 months ago
Found them i was ordering every week getting my shipment super fast.but now it takes to long to receive items still waiting for a shipment says will be here on the 1st really have to wait 10 days to get my items i loved this company but shipping gotten worse and worse.i Live in Las Vegas, NV still good products and good prices.if you want to wait close to 2 weeks smh
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Review by Ajey Nath10 months ago
DO NOT ORDER FROM iHERB. I'm in Canada. They shipped me the wrong item - I took a photo of the incorrect item received along with the invoice clearly showing a different item and iHerb couldn't care less. Their expectation is that I cover the shipping cost to return an item that THEY incorrectly shipped. Sloppy quality assurance. Dismal customer experience. Indifferent communication from their so called "customer service" staff. Save your money and your time and do not order anything from these charlatans. GFY iHerb.
Edit: After posting this review, we recieved a refund. I basically had to share my terrible experience before iHerb would react. That's not the right way to operate.
