IHerb Reviews

Although the warehouse in USA , they created many websites in local currency and language of the almost all countries. I shopped from ro.iherb and then figure it out that they have no warehouse in europe and I have to pay basically the journey of my order which makes my products travelled more than I ever did in 32 years of my life and doubles cost of my payment.
I shopped because I found cheaper products. Now it costs me even more than I ever can shop here for 4 products.. which are sweetener and coconut powder!
When I chat with guys , they openly said I have 2 options: accept the order and pay same amount in cash to courier or reject order but this makes me to pay all the way down from America and back so I will not be able to refunded since travel costs more than or equals to my order.
Simple; pay double or you will get nothing anyways
I say that they are rapist
100 euro is a deal in romania and I have to pay 100 euro more.. it makes 200 euro for sweetener and coconut powder! Yeah I do go a local market??? Am I crazy not to order cucumber from USA instead?!!!!

I had the most amazing experience with iherb
Products arrived ahead of expected date and came sealed perfectly. Will definitely order again. Thanks iHerb

My order came as expected, very timely. I have always been pleased with the prices, health information available, and amount of products available. Thank you.

Very good website.
Don't use DHL they make you pay customs fees.

Very easy purchases, great product lines, reasonable & competitive prices. Always a pleasure to order from their store.
And by the way, you can easily save 10% off your first order if you copy/paste promo code alo065 during checkout. You will also get 10% credit (a total of 20% off), free US shipping over $20 and sometimes free international shipping, depending on the items you order.
Additionally, there are plenty of daily and weekly promotions on their specials page so check them out as well. Overall I highly recommend iHerb to everyone!

Terrible Service!
My original review was removed, WHY? I stated honestly that this company was slow to respond, and eventually refused to recognise my complaint. And they would only give me a refund if they received the product back in the USA, (if I paid the shipping). This was my first experience of iHerb and it is also the last! I bought an electrical appliance which had the wrong plug and voltage for the UK. Why would anyone ship something to another country that will not work in that country?

I used this site for over a decade and ordered thousands of dollars in products. This December, I learned that Iherb let someone set up a duplicate account using my same email address (without notifying me or without any security double check) and allowed that fake account to ship to an unknown person. All I got was a notice saying my order (which was fraudulent) was on it's way. When I notified Iherb via email, they suspended my account and are refusing to allow me to have any account that uses my email address. They basically said "too bad." They failed to put in place any of the routine alerts or double checks for changes or duplications of accounts that could help prevent fraud. Beware if your account gets hacked because of their poor security, you are screwed.

It's a almost Christmas and I didn't' still received my order. I well planned to order on the 1st and receive my parcel on 7th or 8th of December as usually happened. I tried to chat with a customer support service - extremely useless. As well typing them a mail but no one know where is my parcel??? And on the top of that, accept that tracking number is not available and I cannot track where on earth is my order that DON'T REFUND?? Customer representative named Michael where he told me that in order to receive refund I need to receive my parcel first..Such a lame !!!

I only have bad experiences with Iherb. they have the money from my account and not sent the item I ordered. it's been 3 months since I ordered the item. I have emailed them twice and they have not answered me. do not order from them.

Amazing bargains for high quality products. I save at least 40% on products which I can buy locally here in Australia. There are also plenty of professional brands I can't get in Australia that I have been able to try out because they are so affordable. The shipping is really efficient and cheap and you receive updates every step of the way. As all Australian online shoppers know, we might sometimes be able to find a great deal but the shipping is so expensive it's basically not worth it. So at iHerb it's so refreshing to only pay minimal shipping and cost for great products. I've been a customer since last year and will certainly continue to use iHerb.

Never buy anything from Iherbs! They deceive you with the price of the products! Instead of 42 I ended up with having to pay 77 (which I refused to pay by the way and as a result I didn't reveive anything though I had paid 48 before). It turns out that the company is unaware of extra services that customs may charge you! Very inconsiderate of them! Dont recommend the website to anyone!

Had placed an order and selected delivery with Aramex for 12-17th December (today is 2nd). AFTER placing the order I received confirmation that my delivery will be delivered 18th - 24th December. I then contacted customer service (agent name was Edmond) and i was told that if i wanted quicker delivery I should have opted for DHL. I tried to explain Edmond that i dont want quicker delivery i just want delivery between 12-17th after which he decided to no longer respond. Ridiculous response - i canceled the order as i dont find that behaviour professional plus the 1-2* reviews for iherb across all review platforms put me off.

Ordered there frequently and never had any issues.
Even when I was ordering from Europe, the prepayment of import duties/taxes at checkout makes it super easy.
The shipping is very cheap and the import duties are always quite low (for orders around 60-100$).

Once I had an issue with an exploding product, but the last two orders that had lotion or similar items in them, had the liquids packed in an extra resealable bag.

The only thing I don't know much about is how well their prices compare to other places.

Ordered my first product from iHerb, and never received it. When I followed up, they said "Oh well, too bad. Next!" Needless to say I will never be ordering from there again, and I highly recommend everyone stay away. They took my money and left me with nothing.

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Lousy service from iHerb. I had an order to be shipped to a pick-up location of my choice, but instead it was sent to one at the other side of town. When I complained to them they promised to take it within a few days to the correct location, but during a week nothing happened, nor did they even bother to inform me that they didn't do it. I had no choice but to go to an inconvenient place to pick it up.

Honestly at first I thought it was good, I ordered from the UK. I didn’t have the pay customs and it was clear that my items were coming from the US. The problem is deleting my account. It’s literally imposible. I emailed them once and I received no reply. I’ve emailed them again just now and I’ll see if they reply this time.

I would’ve given them 2 or 3 stars, but they have so many automated/fake 5 star reviews.

would not accept either of my credit cards, which I know are good.

So I used paypal, then iherb would not let me ship to a different address, then the order never did charge my paypal credit card even though I got email from iherb saying order confirmed and that they will tell me when it ships. First response from customer support was no help. ive sent three more emails and customer support no longer responds.

I will not try them again.

I got sent what could have been a tampered-with bottle of a supplement that cost $9.21. I had to send photos before they would believe me, which is ridiculous. Who the heck fakes an open bottle of n-acetylcysteine?

I won't shop with them again.

DONT BUY FROM THEM, YOU WILL BE LANDED WITH A HUGE IMPORT DUTY FEE, SOMETIMES AS MUCH AS THE ORDER, THEY USE DHL, SO YOU END UP PAYING VAT, IMPORT DUTY AND DHL CLEARANCE FEES, IF THEY WERE AT ALL INTELEGENT THEY WOULD USE THE POST, BUT HAVE NO FEAR THIS COMPANY HAS ZERO ABILITY TO READ REVIEWS, THEY JUST DONT CARE.,.NEVER AGAIN

I shop here often for my vitamins, health & beauty, food, household etc. They have mostly all natural, organic, vegan, good for you products at reasonable prices. And they ship it out to you fast too! I love how nicely they pack everything and put spillable items in ziplock bags that I can reuse for other items. I've been shopping from their site for close to 4 years now and so glad I discovered them! You can also get 10% off first purchase, use this non-expiring code PJH581 during checkout.

Customer service as the best

I have been buying my supplements from iHerb regularly for the last couple of years & they have always been great.
If anyone is looking for a discount code you can use VNG159. Just add it to your cart & it gives up to 10% off :) I wrote it down and use it for every order

I LOVE THIS SITE
and heres why:
customer service is so perfect!
the order always came in half and a week!
good prices.

**BEWARE! I do not recommend iHerb. They cancelled my order because I did not give them an authorization that was sent to my bank. When I contacted the bank they told me that they couldn't provide me with it, that it is classified information for the merchant, iHerb. In short, iHerb is supposed to gain the code from the bank and they are sloppy and lazy. I talked to iHerb customer support and they told me that other customers are forced to use Apple Pay or Paypal. BEWARE!