We ordered shopper bags with our company's logo, got digital artwork for approval, adjusted the size and position, but we NEVER imagined that the artist will not use the logo file we sent and just type in one part of the logo by hand. First mistake we noticed: small letters instead of capital. Minor thing we did not notice before approving the art, because we obviously never expected the artist to type in by hand...So, we did not even pay attention to spelling, just adjusted position, size etc. But our troubles did not end here, we noticed a spelling mistake in our website address, after the bags came. The person who was too lazy to use our AI file, could not even spell our company's name correct, ruining every single bag, since we could not bring them to exhibition. Money spent on nothing.
We do realize it was our responsibility to check, if everything is okay before the printing started, but we never expected the artist to be so lazy and not even use the file we provided. We ordered a lot of merch for exhibition, all other companies managed to do good job, except this one.
And they shook off all the responsibility, when we complained. Because, according to them, it was our responsibility to check if everything is okay before the printing.
We wanted to re-order the bags, so we expected at least a valid discount due to their artist's mistakes, and we only got a -250dkk discount, which helps us with nothing.
The service was okay, the sales staff were decent enough, yet shook off all the responsibility. Unprofessional behaviour from the artist's side. Our mistake for trusting the company to be professional and use the files we provide, without checking if the spelling is correct...Do not think that we will order from them again, certainly cannot recommend the company to anyone.
Review by Kao1 year ago
Super service og god kontakt med personalet
Review by TracyMcAllery1 year ago
Super god service :-)
Review by GFresh1 year ago
Super service og hurtig ekspedition
Review by Peppijn1 year ago
I ordered cups with company logo for the office at work and i am very satisfied with the quality of the product and with the quality of the customer support. Mads Brønsbjerg was very helpful, patient and understanding and helped deliver a great product.
Review by Minxcon1 year ago
Super god service, kan absolut anbefales :-)
Review by Kazzerl2 years ago
Review by Verite Aridjis3 years ago
Super god service
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