IFixit Reviews

Due to heavy traveling (250+ flights per year), the only laptop surviving this ordeal is my trusty MBP from 2011. It's such a fine-tuned machine compared to all the other laptops I have owned and received during this time, that it stuck with me for my daily work. I heavily depend on it, and it barely ever fails. It has survived drops and falls from head high onto concrete, dog pee while working in a park, a toddler's attempt at improving his tactile functions, and angry TSA agents. Each time I get home, I smile at the pile of broken HP, DELL, and ASUS laptops lying in a corner waiting to be picked up by the company's IT support department.

I thought this machine be indestructible, and given the mandatory basic maintenance, like exchanging SSDs and the battery ever two years, adding proper 16GB of RAM and an occasional wet wipe to get the sand, dust and fingerprints off the screen, this machine just runs every day for 10+ hours, with millions of miles traveled.

Then, the unthinkable happened: the Wireless functionality stopped working.

It took me days wading through pointless and useless information offered by people in today's version of the Internet copying wrong information without proper knowledge about a subject until in a thread somewhere someone mentioned the possibility that the bloody Wireless cable could be broken.

Without a shadow of a doubt, I ordered it from iFixit.com (only the US store holds it for some reason), and after a 15min repair, my beloved MBP continues to be again a valuable daily asset in my professional life. I suspect it to work for another 2 years. And if it breaks, I have already bought (for $800 USD) a second-hand replacement MBP 2012 non-retina version, where self-maintenance is still possible at a very low TCO (around $250 USD per year on average over the past 7 years compared to 5 broken laptops averaging at an annual cost of $1800).

Many thanks to iFixit and their professional customer support. It's going to be the only place I look whenever I have an issue with my MBP.

I purchased a screen replacement for my 2015, 15" MacBook Pro, and the part arrived very quickly. The screen works like a charm; however, iFixit coated the screen with an aluminum paint in order to cover any scratches it may have had in the past. This would be fine if the screen I purchased wasn't classified as an "A" part. I'm sorry, but if you have to coat an entire screen to hide scratches before selling it, then that screen is definitely not a premium part. The only reason I didn't send it back is because the screen works, and the warranty is too good to pass up.

I've been using these guys for over a decade and I've never had an issue. Great service and products. I wish more sites were like them!

The repair guides on iFixit are really easy to follow. I have repaired two MacBook Pros and an iPhone and also a washing machine. The prices for spare parts are reasonable although the Australian iFixit site is very limited on spare parts availability so I end up buying parts from the USA website. Still, I save a fortune on labour costs.

Paid £85 for a macbook pro battery kit part. The item was listed as available and supposed to be delivered in 3-4 days maximum. It is now well over 15 days and NEVER received it or even any tracking number. Also having ZERO response from customer support despite my numerous attempts to contact them. This website is a joke, would advise to never order from them. Lost £85 when I should have just bought it at the corner shop, or anywhere else online, really. Worst experience ever.

I have repaired dozens of my friends and families Laptops, Desktops, iPhones, iPads, Airport Extremes; replacing broken screens, batteries, cooling fans, memory chips, hard drives and so forth. I have used this source for years and found their guides accurate and dependable, and replacement parts are high quality and fairly priced

A colleague recommended this awful company and l was so desperate that l foolishly trusted her word and did not read reviews and l wish l had been more patient and read reviews before taking my phone to such horrible people. First, l was charged $180 to fix my a bleeding screen on my Samsung s6 phone. To make it even worse l had to pay the total amount upfront! They promised to call me when my phone wad ready, the never did. When l finally got my phone back, l noticed that the screen was less touch sensitive, it was so hard typing anything. I took it back to them and again l was promised to be called when they received the screen, and again, they didn't call me.
At last my screen has been fixed. My advice to anyone out there, TAKE YOUR DEVICE TO THE HONEST AND LESS EXPENSIVE PEOPLE AT THE MALL, YOU HET GREAT SERVICE FOR A FRACTION WHAT YOU WOULD pay at Ifixit. I was ripped off. Listen to me, please don't use their services!!!!

Great service, fast delivery, valuable knowledge on fixing almost anything. Their website is easy to navigate. Thanks

I love ifixit, its been so convenient, ive been able to fix my things myself, save a buck and get some experience, keep it up guys.

I used to love ifixit. As an electrical engineer who used to build my own computers from scratch, I'm not opposed to rolling up my sleeves to extend the shelf life of expensive electronics. I make a habit of replacing my iPhone battery every year, and ifixit makes it very easy to do this. Also, as a Cal Poly alumni, I've watched this company grow up in my own back yard over the past 10 years. Unfortunately, I'm sad to say it has not grown well. It's still the same small town players attempting (and failing) to operate a global scale internet business.

My problems date back to about three years ago, when I was shipped a faulty replacement battery for my iPhone 5. The battery had a dead cell, which meant it would suddenly shut off around 30% charge. When I brought this to the attention of ifixit support, they were quick to respond and send me a replacement. Since replacing the battery is a minor operation, I was able to swap this out in about 15 mins with only minor trouble for having to do it twice.

Fast forward a year later, I had upgraded to an iPhone 6, and after a year of skiing in Tahoe the microphone had gotten some kind of water damage. Everyone kept complaining that my calls were muffled and hard to understand. So I pulled up the ifixit website and sure enough, they had a replacement part. I ordered it and set in for major iPhone surgery.

The iPhone 6 microphone is on a much larger assembly at the bottom of the phone, which pretty much requires stripping the phone down to bare metal and using conductive adhesive to carefully route all these components without affecting the antennas, which are also in the area. Needless to say, this is a MAJOR project taking about an hour to complete your first time. (I got quite good by the third time - more on this in a minute.)

So after performing this long and painstaking task, I finally got my iPhone buttoned up again with everything functional. Except the microphone. The thing I was trying to fix actually got WORSE. To the point where I had to use headphones to make all my calls because the internal microphone was so muffled and muted.

I called up ifixit, and they apologized for the defective part - shipping me a new one overnight. Slightly annoyed, I set about replacing this part again, only to find this new part worse than the first. I hit the ceiling. After doing some research online, I learned ifixit was sourcing these parts directly from China, and was having issues with quality control since they didn't test them locally before shipping straight to customers.

Luckily they owned up to this mistake, and promised shipped me a third replacement part provided I would return ship my first two defective ones. The third part was the charm, and I finally had a working iPhone again.

Fast forward to the final chapter of my story. I managed to dent the lower volume rocker on my iphone 7. (How this can happen blows my mind...) Having forgotten about my experience a year prior, I hop onto the ifixit website from my phone and find the exact replacement part I need. Within 5 minutes the part is in my cart, and I'm able to get the order off before I lose reception going into the mountains (doubling checking that it's the right version, color, etc.) A couple weeks later the part arrives, and I prepare to perform the surgery. (Another doozy that requires a stripdown to bare metal.) Just before I start the repair, I decide to pull out the replacement part to get it prepped for the swap. To my surprise, I find that it's silver, not black. On further investigation, I learn they shipped me an iPhone 6 part, not one for iPhone 7.

Upon bringing this to the ifixit team's attention, I have to wait upwards of 48 hours for a response (a marked departure from the prompt customer service I've seen in the past). The customer service rep then proceeds to spend less than 5 minutes reviewing my case, and cheerfully responds that they will send me another iPhone 6 part right away. I respond on the thread that they should NOT send me another bad part, and to please send me the part I was trying to order in the first place. I look on their website and see that the iPhone 7 part that I need is out of stock - probably explaining why they sent me an iPhone 6 part instead.

The customer service rep never looks back at my thread, and sure enough, I recieve the wrong part again. I again hit the roof. How hard is it to spend an extra 5 minutes studying a case to get it right? I ask for a full refund of my return.

The customer service rep grants the RMA and informs me that I am entitled to about $90 back. I send the materials off, and about a week later get an email saying $60 will be credited to my account. When I ask about this discrepancy, a THIRD customer service rep tells me that I'm being charged a 15% restocking fee, adding insult to injury to this whole debacle.

In the end, I have to put a strong BUYER BEWARE on ifixit. Bad supply chain and slipping customer service.

spammy website with unrelated answers and bait and switch. they never have the answer you are looking for. This website uses spamdexing to show results for what you searched but provide no answers

Their parts are cheap knockoffs and NOT genuine as advertised.
I purchased and installed a camera for my iPhone 6 Plus, which they claimed were genuine Apple Products with the Apple Logo. NOT ONLY did the item NOT work, but now I have several large vertical bars on my display!!
Once I put the camera in, reset all cables, sealed and booted my iPhone 6 Plus, there was NO boot logo! It was just a scrambled screen! I could not even shut it off so I had to get into my laptop to search how to disconnect the battery; I was not going to chance disconnecting any cables while the power was still on.
I put back in my old camera and put my iPhone back together. Now it is working fine, but I still see those vertical bars that I mentioned.
I not only feel angry for all of the work I did to try and fix this, but I am also angry that now my iPhone display is totally ruined!
Not only that, this camera looks NOTHING LIKE THE DEPICTION OF IT!: https://www.ifixit.com/Store/iPhone/iPhone-6-Plus-Rear-Camera/IF269-009-1
There is NO Apple logo and, as a matter of fact, there are no letters/numbers displayed on the ribbon! I held it under my magnifying lamp and I can clearly see that anything that was printed on this ribbon was colored over with a permanent marker.
I feel cheated and scammed! I was very angry and I just wanted my money back.
I only made this purchase because their site guaranteed me that it was an original part that will work on my iPhone.
UPDATE: I just checked the provided link and NOW all of the pictures of this camera are gone from their website! WHAT IS GOING ON?!?!

I sent the item back for a refund and was sent this email:

It's me again, the bewitching iFixit Return Robot.
A support human has evaluated your return and the return process is complete. No further action is required.
Unfortunately, your return has been denied, per our return policy, as the part that was sent back was not an iFixit part. The part you sent back has sharpie and scratch marks over the Apple logo, while ours have a QR sticker, and a manufacturing stamp. If you still have the iFixit part and want to return it, please let us know. If you would like the part back, we'd be happy to send it back to you at your expense. Please contact us with in 7 days of this email if you would like the part back, otherwise the part will be properly recycled for your convenience. https://www.dropbox.com/sh/bwzmpxoxbq4mqg9/AACH63DjY2jNiUCSgz_qfMila?dl=0
If you have any questions, reply to me and I can pass on your message to our team.
Thanks for your business!

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So now they are denying my refund because of the magic marker and no Apple logo, etc.
There is obviously something going on with this site. So please just use caution before using this site.

I had read that the picture may not reflect the actual color with the GLASS screen. When I brought the phone in, they assured me that they Only use a NEW High Quality LCD Display Touch Screen Digitizer Assembly Replacement for iPhone 7.They repaired it quickly, I came to get it, and I was immediately disappointed ! The Home Screen The Home Screen picture did not reflect the actual color and displayed poor, blurred, quality as if it was a glass screen! When I got home, encountered difficulties several times with the Touch Features. I have to press hard or lick my finger to move an item in an area. Also, often the whole screen freezes to where I cant do anything but turn the phone off and on again for it to work again. Then I saw that your warranty stated: Defective Parts are a common issue in this type of business.
I sent 2 emails, with no response! I called and was told that they use REFURBISHED products, even though they SAID they use NEW. Alexander, General Mgr, was to call me, left msg, and never called again. Due to their unprofessional Management, refurbished products, and unreliable service, I brought my phone back. Now 5 days later, the credit still hasnt shown up on my credit card!
Intook my phone to Magic Wireless , at Hacks Cross and Lawrence, 37125, they said my digital screen was damaged too! They used NEW Screens and replaced both screens for $85.00 plus tax and its working GREAT!

I bought a raplacement part and some other fix materials. Package arrive very fast and without any itch. They care about the whole process, from sending to arrival.

Regards from Chile

Without ifixit my Kindle would have been dropped off at Staples and I'd have been out another $100 to replace it, if I could afford the cost of a new one. Thanks, ifixit!

Don't be deceived by the glitzing repair videos. If you order any parts from iFixit, be prepared to wait at least 6 weeks for delivery - possible 2 months. My story: I ordered iMac repair parts on March 15th, and paid $11.50 for US Postal First Class to Canada. Here I am, April 10th with no delivery. When I contacted iFixit, they told me to wait until 6 weeks have passed and then contact my post office to see if they can locate the item! What kind of companies this? The charge a high delivery cost, no tracking number, no customer support. Never again, and if you're thinking about ordering from them, beware.

I bought the pro tech tool kit, which was priced $10 cheaper than resellers. Package arrived in the time frame established at checkout, and was packed well. Very happy with iFixit, and will probably buy more from them in the future.

My iPhone 6 headphone jack wasn't working properly, so I decided to purchase the replacement part from iFixit, which also included a new lightning port, speaker and a few new connectors for other components.
I followed the instructions correctly, however, the speaker stopped working, and the vibrator would work only occasionally (original vibrator that came with the phone, but new connector).The whole phone would get very hot just from being switched on, and also had poorer battery life. Wifi would also drop in and out, probably because of the new cable/ connector for the antenna. None of these issues were occurring before I used the replacement part. I ended up having to go to a repair shop to get a full unit replacement done. See photo for the replacement part.

Repair parts/tools ordered online arrived quickly. Video tutorials and step-by-step webpages assist in repairing.

Bought a tri-wing Y00 bit from them to do some home repair work on a Nintendo product I own. I was happy to support iFixit since I've found a lot of useful (and free) DIY information on their website, and the tri-wings are exceedingly uncommon bits, especially at this size; none of my local stores either carried or had them in stock. It was probably a little expensive for a single bit (mostly thanks to shipping), but it was a very high quality bit and it was worth the price, due to the low quality of the screws Nintendo uses in the product I was seeking to repair and how prone they are to stripping. I wouldn't have wanted to take the chance using anything lower quality, and thanks to the quality of the product iFixit sold me, the work went flawlessly.

Don't be deceived by the glitzy repair videos. If you order any parts from iFixit, be prepared to wait at least 6 weeks for delivery - possible 2 months. My story: I ordered iMac repair parts on March 15th, and paid $11.50 for US Postal First Class to Canada. Here I am, April 10th with no delivery. When I contacted iFixit, they told me to wait until 6 weeks have passed and then contact my post office to see if they can locate the item! What kind of company is this? They charge a high delivery cost, no tracking number, no customer support. Never again, and if you're thinking about ordering from them, beware.

Our tech shop has used ifixit for a long time now and are extremely happy with the quality of their products and the quality of their service. Hands down the best site for guides and parts! Extremely trustworthy, we have never had late shipments or bad parts sent to us.

Great site for repair info. Very well put together.

They sent me two different screens. Both were broken and the second one blew my GPU. After bricking my phone, they refused to refund me for their faulty parts.

Was sold a faulty battery for my MacBook Air and a broken screwdriver. Customer service refuses to answer emails and phone calls. Avoid at all costs.