It is a bit challenging to order a very expensive television from an unknown supplier, especially as they are pretty much the exact same price at all retailers. I telephoned the people at iElectra before ordering but finally when ahead with the purchase/ And yes, was apprehensive when I placed the order.
Be aware that the offer "Free Shipping" but that is a bit misleading. You have a choice to purchase insurance with the "Free Shipping" but then have an option to pay for other services. I chose White Glove Delivery at a cost of $200 The large television was delivered to the viewing room and then opened and checked that it was working by the carrier. For me the extra cost was worth it, although I could probably saved at least $100 by using an alternative.
I would guess that iElectra is a virtual company with access to the manufacturers and is able to sell at "wholesale" prices. My only wish is that they were a bit more communicative during and after the purchasing process. Trustpilot may be enough to serve their purposes, but a few more direct contacts by them would have been appreciated.
Bottom line: iElectra can save you money. But do your homework before buying.
Review by Sussex1 month ago
Great price. Quick delivery. I was worried about using a company I was not familiar with. It paid off. John
Review by Macks Gobat1 month ago
I ordered a tv 2 weeks ago been in a shipped status with no tracking on it or letting me know when it will arrive after you got almost $3000 from me. There is no customer service. I want my tv.
Review by Shakille1 month ago
Fast shipping, good service, products arrived on time and in good shape. Would recommend.
Review by SkylineGTTT1 month ago
Great prices and fast delivery , can’t beat it !!!0
Review by UniqueTrevv2 months ago
Great price delivered on time
Review by Duraes Bertil2 months ago
Very good price and service. Highly recommend this company.
Review by Cayway2 months ago
I ordered a soundbar and wasn't getting any notifications about the shipping status so I reached out via email on two occasions over two days getting no response. Therefore I called to get an update and when I finally reached someone they told me my order was canceled because they had the wrong price for the soundbar. It was listed at $425, the price I had purchased it for and they said it was supposed to be $499. So they canceled my order without telling me.
Honest mistake but I feel they should have still honored the price it was sold at as it wasn't hundreds of dollars or something outrageous. So I asked if they would offer a slight discount for my inconvenience as it's an honest mistake on their part to post the wrong value but at the same time it's how they listed it and what I agreed to buy it for. That said I thought it was fair to meet in the middle. No such luck they offered nothing for their mistake other than "sorry we can't do anything".
I gave 1 star because I actually received the soundbar. Very disappointed they didn't do the right thing but lets just say lesson learned.
Review by Skamagkas Belts2 months ago
hesitant at first but worked out great, no issues.
Review by Boovy3 months ago
Excellent prices, Excellent support, prompt and courteous delivery. Highly recommended!
Review by Velichko3 months ago
Great communication and excellent delivery of TV on time and as specified
Review by Jamoson BreCha3 months ago
Paid $2100, $900 less than Black Friday. No tax, free shipping! This seller is the best, when in the market for another T.V. iElectrica will get my business.
Review by Ariandukht3 months ago
On time. Good service.
Review by QiangQiang Derrow3 months ago
Apparently the use pony express to deliver. It took two weeks and 1 day to get it. They also dont tell you upfront that they charge you insurance for free delivery. They are a disappoint and I will never do business again.
Review by Heyland Cank3 months ago
Hidden shipping fees that they put in the fine print on the ads. Go buy from FirstClassTVs on ebay...their orders are fulfilled by IElectrica (or maybe they are the same?), but no shipping fees.
Review by DrakeHellspawn3 months ago
Would not buy from them, try using eBay instead. Same TVs better customer service and buyer protections
Review by AnHappyClient3 months ago
Had a tv delivered that the delivery company mishandled and as a result it never worked. Ielectrica hasn’t been very helpful in trying to rectify the situation. I feel they’ve kept putting me off and avoiding my calls or returning emails. They keep blaming the moving company, AM Trucking, but they won’t even return a call or engage in communication. I went with them because of the low cost, but that low cost came at a huge price: customer service and reputation. I’ve begun looking into taking both to smalls claims court. The lack of response from anyone is appalling.
Review by Chiupogo3 months ago
Bought an 82" Samsung from this company (E-Bay). Was a bit nervous that an item this large would be damaged during shipping but everything about this transaction was perfect (should be TEN stars). Thank you!
Review by Rizea3 months ago
Review by Sweetysingh3 months ago
Today a spoke with Sam from iElectrica who heard my frustrations, took responsibility for the errors and made me feel like a valued customer. I order a TV a few weeks ago and did not receive it. I was told it had been shipped but in actuality it was on back order. Today Sam called me a verified that it was indeed on back order and apologized for the miss understanding. He let me know that he would make sure I get the product as soon as possible. Through a little digging on his end, he let me know that I would be able to receive it the following day. I can not tell you what a relief it is to have a company care about it customers. I appreciate your honesty and willingness to help correct the issue Sam.
Review by Poonkodi Schissler3 months ago
Great price, helpful service.
Review by Pokra3 months ago
Amazing Experience. Great Customer Service. Got the product delivered in good condition in the time frame promised. Highly Recommended.
Review by DennisRutherford3 months ago
Bought a TV that they had listed as the lowest price. Got a phone call a few hours later that they needed to add "mandatory shipping insurance". Canceled the sale and bought the TV from somebody else who's list price was slightly more, but in the end was less expensive because there was no hidden secret shipping fee added to it. I don't like deceptive hidden fees
Review by Hash3 months ago
Met all expectation
Review by Maheer3 months ago
Missed first delivery date by 8 days. Then missed delivery window by two hours. Took day off to be there. 2nd attempt, took day off, then delivery was rescheduled again for another day. Still haven't received. Not happy!