Ordered drum skins online, and they didn't have one of them in stock but they offered me a better alternative for free! Sent them out for next day delivery too, so can't complain either! Definitely order here again, great service!!
Review by Aryadeep7 years ago
Used their services a few times now, very quick service and of great quality. Would reccommend anyone to buy from them!
Review by Sherilyn7 years ago
Idrums were great to deal with and the lads in store were very helpful to me and my 9 nyear old son, i will recomend them to everyone
Review by Moshera7 years ago
Very courteous, knowledgeable, and helpful. drum gear at the right price!
Review by Jacqueise Gutpelce7 years ago
Speedy delivery drums all in excellent condition. The only thing I have something to say about is the delivery says it's free but I still had to pay postage.
Review by Calibrated8 years ago
I have purchased many things from idrums from a complete yamaha shell pack to small items like sticks etc. And i have been pleased with all my purchases. As I live local to the store I always call in rather then buy online. James and Stacey are very helpfull and know there drums inside out. They always have time to show you what you are buying or let you try it out. Nothing is to much trouble. All in all a great store With great quality products.
Review by Agwedd ALAbbar8 years ago
I have used idrums a good few times now and I can honestly say that they are one of the best companies out there in the UK. Most recently I purchased a cymbal that went out of stock just as I had ordered it. Idrums proceeded to phone me and notify me of the problem. It was resolved with gaining a free upgrade to a better cymbal. I must say, I was extremely happy with the service all round. Thank you idrum!
Review by Davera8 years ago
I have found ordering through idrums easy and reliable, they have a good range of equipment and accessories. If you have a problem with an order their staff are polite, helpful and only to happy to help sort the problem out.
Review by Cherno Hevener8 years ago
Great customer service with sound friendly advice. A great bunch of folks down at I Drums.
Also believe Stacey and James have alot of patience I am sure they have been glad 2 get me of the phone more often than not.
A great easy 2 use website and everything always arrives and i live in Ireland.
One thing I think they could do is introudce a point system 4 loyal customers.
I would recommend them 2 any drummer.
Review by Pcat8 years ago
I've used iDrums for 3 years now and they've never let me down! Apart from once when I was supposed to get a free egg shaker and I didn't! Oh well though!
iDrums used to have free delivery on everything and that was amazing, now I don't really use them to buy sticks because the postage is quite high. But for hardware, drums and cymbal they're fantastic.
I recently ordered a double bass pedal from them and they were very helpful and it was fantastically packaged and delivered quickly.
Review by Amarillo8 years ago
Recently I ordered a part for a snare drum on this website. 2 weeks later the part is still not delivered and I had no idea what was going on until I phoned the office to check the status of my order. There was no response to my e-mails prior to that . After the phone call I was informed that the part I ordered was not in stock and they offered me alternative part that I don't really want or to wait for the part that I initially ordered.
13 days after the order I am still waiting...and this is not the customer care that I was expecting.
Review by Lapatria8 years ago
Having looked on the website, and visiting them in the shop itself, I found the service superb. Very easy to talk to, and very knowledgable. Will recommend to anyone.
Review by Brittenia8 years ago
Very efficient at dispatching all items I have ordered and they offer good value for money especially on bulk item purchases such as stick bundles. They e-mail frequently with tempting deals on skins but I personally could not bring myself to order Cymbals online without hearing them first so they don't get my business in that department. You do get a little fed up when an item you have purchased a week before suddenly pops up as discounted at a later date.
Overall great service and a good site to browse.
Review by JWip8 years ago
One thing you will be certain to get from Idrums is excellent customer service and sound advice on all things drums.
If something isn't in stock they will aim where possible to get this product for you and should it be out of stock when you order they will keep you updated as to the order status.
Website very well planned compared to other sites and very easy to navigate.
All my experiences have been very good and they are my first choice online drum store!!
Review by Zaharov8 years ago
Not the easiest to find but a neat and clean outfit, good services.
Review by Darilynn8 years ago
I have used idrums on quite a few occasions, usually to buy but sometimes for advice. I have always found that I get brilliant, friendly and well informed service and help. They are always patient with me too. Their prices are as good as you'll get and everything has been despatched quickly and securely. That's why I keep returning. Neil Langley
Review by Rosedawson Shuhart8 years ago
I have used Idrums now on several occasions and the customer service has been second to none. All items have been delivered very quickly and efficiently. The staff are extremely helpful and are always on the end of a call for help. For the busy working drummer there is no better company to use.
Review by Monzell8 years ago
I recently purchased a yamaha dtx exployer from Idrums and the service was quick and reliable and I got a small discount for being a loyal customer.I was really impressed with the website as well, everything you needed to know was clearly written on it.
I will continue to use Idrums (being a drummer) until my arms fall off, and then I will know doubt buy a drum machine and use my nose..to program it.
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