I sold my engagement ring using their VIP listing service. I mailed in the item per their instructions, and it was authenticated and accepted in September 2019. I never received confirmation that the item was listed on the site, and had to reach out directly to clarify.
My item sold on October 10, 2019. As many others have said, their terms stipulate that you will be paid on the 15th of the month following the sale of your item. I should have been paid on November 15, 2019. When I did not receive payment, I emailed the company to inquire as to the delay. Again, as many others have said, they claimed to be "backlogged in check processing." When I emailed again, they did not respond.
They are operating fraudulently, and I wish I had never allowed them to list my item. I'm out thousands of dollars and have little faith I will be paid.
Review by Nanobotz2 months ago
I am so happy with my purchase, even prettier in reality than in the pic and amazing price.
Review by Xenium Belinfanti2 months ago
Finally sold my ring last month after having it listed for a few months. Took a while but was not in a rush and received my asking price. Received payment today but worth the wait to get a better price.
Review by MohdIdris2 months ago
Sold a 1.08 ct cushion cut diamond ring set in platinum. Payment not received by mail, called them to complain, they finally sent new check. They need to come up with different way of paying people since check is apparently “lost in the mail.” If I hadn’t complained, I never would’ve received payment.
Review by Suyogya2 months ago
I was skeptical about selling such an expensive diamond but it sold within a month and could not be happier with the price I received. I will be using them again.
Review by Promptus Chatzianastasiou3 months ago
Sold an engagement ring and sent it in on September 5th. Was told my check would be mailed out October 15th. I called and emailed them multiple times before I finally received my check on November 6th. If you don't plan on sending payments when advertised then don't advertise it. If you plan on getting your money back quickly or even when you're told that you will get it then I don't recommend using this website!
Review by Marilaine3 months ago
Completely satisfied with my whole experience with IDNID. I have recommended their services to all my friends.
Review by AliciaAL3 months ago
Was recommended by a jewelry store to sell my loose diamond. Took a couple weeks to sell and just received payment today. I would use them again.
Review by Elzza Hannibal3 months ago
Amazing experience selling my engagement ring. They recommended a price for the item based on past sales I took their advice and it sold in 2 weeks. Payment came next month but worth the wait.
Review by Ehva3 months ago
I sold my 14k full cut double banded diamond engagement ring setting on August 18th, 2019. I finally got paid in November after many emails & phone calls regarding the “past due” timeline promised. Their customer service needs revamping, as their billing department. This seems to be a reoccurring problem from reading other reviews. Glad to finally receive my full payment. They could be so much better than this.
Review by Bhuber3 months ago
I have the same issue as Jeff below. Perhaps they were a decent company at one time but now I expect fraud or perhaps they are having money issues and going out of business. I "sold" jewelry on their website, they verified and sent it to the person that purchased it, but now for a couple months I've gotten excuses about their accounting for non payment and thanking me to be patient. I've even had to push for that unsatisfactory reply. I'm also going to be seeking help from legal system, debt collection, reporting to the better business bureau, whatever I can do to get paid.
Review by Epperla3 months ago
Excellent Customer Service!!! I purchased a ring and needed it expedited to have it in time to propose to my girlfriend. The customer service was fantastic and I DO NOW I DON"t did everything to get the ring to me on time. They don't only have great prices, but GREAT customer service!!!!
Review by Margbarr4 months ago
In the wake of being suggested by a nearby adornments store that couldn't sell my ring I recorded the ring with them and sold my thing. Julie was an extraordinary assistance. Would suggest.
Review by StanleyYelnats4 months ago
I was a little worried about buying a diamond online...it’s a big investment to purchase on faith... but the team at IDNID deliver!!!
It takes a little time to go through all the steps of appraisal and inspections but it’s totally worth it. I got the ring of my dreams for a fraction of the cost! If you are in the market for diamonds, check it out! You won’t regret it!!!!
Review by Vinoi5 months ago
Excellent communication, simple process, very proffessional, everything as described
Review by Wanchai5 months ago
My experience with IDNID was fantastic! They helped us create a beautiful custom diamond necklace for a great price.
Review by HigzLine5 months ago
Very happy with my purchase. Shipping was slow but worth the wait. The ring was just as described. Over all very happy.
Review by Mcaps5 months ago
I would highly recommend this company! I purchased an engagement ring and needed it on a specific date and they made it happen! Customer service was excellent! The ring was absolutely beautiful and exceeded my expectations!
Review by Joe Bailey5 months ago
Don't advertise false payment procedures in your FAQ. It has been over 2 months since I sent them an expensive ring and I have yet to receive payment. My experience with the customer service department has been dissatisfactory. I emailed 3 separate times and called them once, and they are usually curt and unprofessional. I am beginning to think I won't be receiving any form of payment and this is an elaborate scam. I was told today that they are backlogged in their check processing and they appreciate my patience. Will update if I ever actually get a check in the mail...
Review by Markuis Derrow5 months ago
Sold my loose diamond for a great price and the process was very easy. Was recommended by one of my friends.
Review by Stege5 months ago
I had a fantastic experience. I was hesitant about using the service because of some of the payment reviews, but it says directly in the agreement that you're paid either on the 15th or the end of the month. I had no problem receiving money for my ring, which I sold faster than I expected at a better price than I received from jewelry shops in my town. I would absolutely use them again and I'm recommending it to all of my friends. My only problem now is that I can't stop shopping on the site.
Review by Charalampos6 months ago
I'll be honest, i had taken my ring to a few other places to sell but none of them gave me any price comparable to what i received from I Do Now I Don't. I couldnt be happier with my experience. I was skeptical from some of the other reviews, but they exceeded my expectations. Sold my ring, got my money for it and now ready to move on with my life!
Review by Sristi6 months ago
After lots of searching I found I Do Now I Don’t because I needed to sell my ring. They were so nice and professional and after two weeks it sold at the price I wanted. They were great the whole time and my savings account now looks a lot better!
Review by Dogwash6 months ago
Sold bracelet in August. Sent the bracelet in per their terms. After not hearing any news, I contacted them and was told it was verified and was cleared so I would receive payment. No payment.. Received this email "We understand your frustration, and again we apologize. As we indicated yesterday we are behind in getting checks processed and distributed. We have every intention of getting a check out to you as soon as we can. We ask that you please bear with us while we work through this. Your patience is greatly appreciated." No payment no more responses. Horrible customer service practices. BEWARE...I took everything else off of their site. It appears to be quite a scam. I lost a lot of money. I just want to be paid NOW!!!!! Just a note to say I finally received a check 3 months after sale. I guess the only advice I can give to others in this boat is to file a complaint with BBB and write reviews. Seems like that is what it takes to get movement! It was a huge relief to finally get paid. I didn't think it would ever happen.
Review by Jaussaud6 months ago
The I do now I don’t service is fantastic..I had a great experience! I had an unexpected business trip come up and I was gonna be out of town so I let the costumer service know and they got my item on the fast track and even took care of the overnight shipping for me since I needed it the same week! They are amazing and the costumer service is beyond expectations! Thank you i do now I dont!