Staff were not wear face masks and had very little customer care and a total disregard of public health. This company is reflective of poor government contracting for TSA PreCheck. My appointment was May 1, 2020 at 4 PM.
Review by Qader2 months ago
Additional training in customer service is needed for Jessica in the NJ help desk. Why rude individuals are allowed to answer phones for any organization is beyond me. I guess I will figure out why my prints were sent back on my own. Thanks for nothing, Jessica.
Review by Courttney2 months ago
I went to one of their facilities in Parker,CO for digital fingerprinting after the state of CO recommended it for licensure. I questioned the quality of the prints taken by their tech but was told there wasn't a problem (the machine approved them). It has been over a month and there has been no report provided, there is no one to talk to and their site keeps saying that the prints "are in process". $50.00 down the drain and more delays in getting licensed.
Review by Nobleza Tenebrous11 months ago
The entire chain sucks. I've been to two places now across the state, first time I had an appointment, I show up 10 minutes late they're out to lunch so I have to come back. Second time I don't make an appointment even the first place clearly took walk-ins, and they tell me I have to come back another day. I've driven 1.5 hours and I still haven't been fingerprinting. And their customer service is atrocious. That's what having a monopoly must be like, I guess you don't have to care about customer service anymore.
Review by Debbrie2 years ago
This company is terrible. Even with an appointment and online application, you will wait hours upon arrival and have to deal with rude, completely disconnected, uncaring service providers. Stay away from identogo unless you just like to torture yourself
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