I purchased a cordless vacuum cleaner last year for £129.99 which came with 20 FREE microfibre cloths worth £20. Unfortunately, after about 11 months the suction on the vacuum cleaner began to reduce significantly so I have had to return it. The company have only refunded me £112.65 and will not refund the amount I originally paid. Ideal World TV says that the £17.34 is for the FREE microfibre cloths and I would need to return these as well for a full refund (as if I still have these after that length of time?). If these were advertised as free, how can I be charged for these? I have complained several times now and am just sick and tired of the long-winded correspondence with them so will have to write this amount off.
Just beware that if you have to return a faulty product which came with a "free" gift you will only get a part refund.
Obviously "free" is not free at Ideal World TV.
Review by Mr Johnson2 years ago
One star is too much for this awful service.
I paid a pound extra to have my item delivered to my nearest Asda store on next day delivery. I went to Asda to collect my parcel and it hadnt arrived so I phoned the number on my order confirmation and spoke to man there who could hardly speak English and kept saying my parcel would be delivered in 7 days time, he had no idea what I was trying to tell him so I asked to speak to hes supervisor, hoping I would get somebody who knew what I was talking about. I shouldnt of bothered as the supervisor was also couldnt speak or understand English & kept saying my parcel will be with me in 7 days. I asked if I was speaking to Ideal world or the parcel courtier as thought this might be the problem that they didnt know about paying extra for the parcel to be delivered to Asda. You can imagine my horror when she said she was Ideal world India! This all makes sense now why customer service is so bad! I emailed Ideal world for a answer who responded and said I would get a phone call , still waiting for phone call. Whats happened to this service? It use to be good. From now on I will steer clear from Ideal world & order from QVC !
Review by Raytrick3 years ago
Please please be careful this company is a discrace ordered a mattress from them on the 26th of august it's now the 11th of September I have sent numerous emails they don't reply I have telephoned the customer services at 13p per minute after an unnecessary long winded rigmarole I got to speak to someone who told me a pack of lies this has happened 3 times now I have waited in for 3 days after being promised delivery I'm still waiting . This is not the first time this has happened I had the same problem when I ordered a stick vac that time they told me it had been delivered to my neighbour (who was on holiday when they said it was delivered ) I asked for proof of delivery and asked why the driver had not put a card in my letter box explaining his action they did not reply and it took forever to get a refund be warned look at other review sites they have a dreadful reputation YOU HAVE BEEN WARNED
Review by Jirakrit5 years ago
i only started shopping on line in the last 3 months, in this time i have ordered and received 18 items all of which were delivered in the time frame quoted. i did have to call customer services twice, once re a pair of boots which were to big, as idid not want to pay for delivery on my re order,they emailed me a free postage label for me to download and credited my account with 5pounds to cover cost of p&p on my re order also an order for a makeup set had a problem with one of the 9 item set having leaked powder inside the package, they are sending me a free replacement item .well done and thanks ideal world excellent service
Review by Erwyn11 years ago
UNSAFE WEBSITE-IDEALWORLD.TV - I went onto IDEALWORLD'S website to track my order, i could'nt believe it when someone elses details came up!!! I saw their name-address-phone number-previous orders, even their card details. I"ve been trying to get in touch with IDEAL WORLD to tell them what happened, what a joke that company is! Their customer service is none existant-after being kept on the phone for 7 mins-pressing buttons & hash keys, i was told "the line is busy-'GOOD BYE"!!!! And to think they have my details-if i could get hold of someone to speak to, i'd cancel my account-PRONTO! Beware.-(SORRY-THAT SHOULD BE-IDEALWORLD.TV)
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