The lip plumping gloss does not plump your lips at all, instead it dried them out to the point they cracked and were bleeding! I have used many lip plumping gloss from other brands and never had this issue.
Review by Pelefant2 months ago
Be aware of ICONIC LONDON. They canceled my order by saying that the code they had for their customers got leaked so they are instead giving me an offer of 25% off my next order.. so i can spare more money by doing that.. and when i went to their site to check how much will it cost me? I saw that the items i ordered before they have increased the price on them the offer they are denying to give me is still on their site..
They have charged me with 965 SEK
This is the worst customer services I ever had in my life , This was the first order made and did canceled from any site..
I am not gonna visit their website again and I will let other ppl also know what will happen if they place order online , so disappointed,
ICONIC LONDON You should pay back my money
They are even not answering my mails....
If you ICONIC LONDON don’t arrange my refund ASAP, I am gonna take this issue to social media , all your customers should aware of this scam, AND YOU WILL LOSE YOUR BUSINESS
Review by CathalGormleyDunmisk Edwardsson2 months ago
Hello there ,
You guys did cancel my order for no reason and the whole amount has been charged from credit card too , Please make sure arrange refund ASAP,
This is the worst customer services I ever had in my entire life , I am professional beautician. Have lots experience with global beauty products company , This was the first order made and did canceled from your end.
I am not gonna even visit your website again and I will let my customers also what will happen if they place order online , so disappointed,
If you don’t arrange my refund ASAP, I am gonna take this issue to social media , all your customers should aware of this scam,
Review by Janakiram3 months ago
Superb customer service!!
I don’t often write reviews but felt I had to based on such an efficient customer service team. They were quick to respond, friendly and sent out replacement product for me the next day.
Great to see this level of customer service these days! Excellent company!!
Review by Fitzherbert3 months ago
Great products and great customer service, delivery refund was issued right away even though late delivery was not their fault. Pity such a great company have this bad delivery service, but other than that it is great!
Review by Ciene3 months ago
Love their products, fast service and good customer experience. Will keep shopping these guys!
Review by Primaresa3 months ago
I love these products and these company! Really great customer service! They are friendly and help if you have any problems with every single thing... if its a product problem or any other... great really thanks a lot! Best wishes! Absolutely payable super soft brushes i like it so much!
Review by ClareHambly Snouterhouzen3 months ago
I purchased two items last week and contacted immediately to say i'd ordered the wrong item and can they replace with correct item. They replied with two very unhelpful/ unclear emails, so i asked to cancel my order and asked for a complaints department details which they still haven't replied to. I also haven't received my items or a confirmation. - Please BE AWARE that they take your money and are not interested in anything after that. This is the first and the last time that i will purchase from Iconic London. The worst customer service that i have ever received - Never again!!
Review by Harmonique Trinnaman3 months ago
I ordered the luminator drops last year and got a set of brushes for free. It is sad that they don’t sell those anymore because it is the best brushes I have tried in my entre life. The highlighter drops are amazing, but this time I ordered the prep-set-glow, and I was dissapointed. The glow is minimal from it. It smells amazing and it feels hydrating, but I ordered it for the glow, that sadly isn’t there. The brush cleanser is good and smells Good. The plumping lipgloss feels plumping, but I can’t really se an effect from it. It lasts for Maybe 4 hour, and feels Good on the lips, but it is not really plumping. The delivery time is a bit long, and the tracking is a bit off, but overall I am happy. The customer service is great. They helped me When I checked out as a UK customer, not international.
Review by Erangel4 months ago
Delivery Service NASTY,
Till today Im still waiting for my products, they havent arrived, customer service told me that there was an error in the system with my address, then I have two options, set a new order because Iconic cant resend my order, or, wait SEVERAL WEEKS to get my refund. A month has passed and it has been a waste of time.
How can you grow in the latin american market with this type of service !!!!!!
The products are first class but delivery service is FIFTH CLASS !!!!!!
Review by Ningjing4 months ago
Absolutely disappointed with the service I have recieved, put a order in two weeks ago for the prep set and glow spray, it arrived with a broken pump.. I messaged with the batch code, order number and video of the pump not working as requested, to be told another will be sent out and I will be informed of this etc.. since then I’ve heard nothing or recieved nothing! Every time I message it gets ignored or told “it’s been sent to the right department and someone will be in touch soon” I have waited long enough! I needed this item for an event nect week.. is this how you treat your paying costumers?!
Review by Oxon Bynert4 months ago
The delivery service with this company is TERRIBLE. This is the second time that I have ordered a package and I get a confirmation and then it never ships. I try to contact customer service never get a response. I have lost hundreds of dollars to this company and never get what I ordered. I thought the first time was just a mistake but the customer service never responded and to this day never revcd what I ordered. This time I am having the same experience. I will never order anything through this company again and I will tell all my friends and family how bad this company is.
Review by Frankkia4 months ago
Customer service poor and arrogant.
It's interesting to see the 'public persona' of this company in replies below is very different to what you receive by email. I would strongly advise you understand your customers and *genuinely* try and help them if you want to succeed as a business. Numerous examples of rude service, delayed packaging, arguing specific points over email. Not professional!! Figure it out.
Review by Andja4 months ago
I bought the HD blend brush set in January this year and the brushes are amazing quality and my foundation goes on flawlessly. I was gutted when one of the brushes broke a few weeks ago especially after having them less than 2 months, I emailed their customer services with photos and they asked me which brush it was and within 2-3 days a replacement brush arrived. Amazing service, thank you! X
Review by TransformELT4 months ago
I ordered the iconic setting spray and liquid highlighter. Unfortunately the entire parcel was not delivered and the company did not do anything to address this and I still haven't received the order or a refund. It's up to them to investigate problems with delivery with their carriers but in this case I was basically just told it's lost and there's nothing they can do.
Review by Energy4 months ago
I had been meaning to try the prep and glow for a while. It arrived today snd I was so happy . Iconic was running s special deal that included a make up brush set if you spent enough. I took advantage of this offer and ordered some lip plumping gloss. I am so impressed with the products but more than the products are the customer service. I did not recurve the make up brush set and when I contacted the company they responded straight away and I will for sure be ordering more products . Well done Iconic I am so happy with my products and service 👍
Review by Candacey Zederkopff5 months ago
I ordered the Prep Set Glow spray that all the celebs promote, I was excited to try it out! It has been two and a half weeks and I still do not have my product. This is the worst customer service I have ever experienced. I would not recommend ordering from this site. You can find these same products at Ulta. I asked multiple times for my money back and they have either gone around that question or have failed to answer it. I am very disappointed. I was told after I sent 5 emails that my spray would be here by the 5th... they sent that email to me on the 5th. It is now the 10th and still no word from them nor do I have my product.
Review by BoschSale5 months ago
I love the prep set and glow mist! I use it all over my body and always set my makeup with it!
I ordered using UK tracked delivery and expected my parcel within a few days, but after a few emails regarding confirmation and the location of my parcel I was amazed that it arrived the next day!
I want to try a few more products from Iconic London and after such good delivery and quality of their products I think I definitely will be!
Review by BobTolich Lelis5 months ago
Ordered prep spray...... only used handful of times and spray bottle broke.
Also had lip gloss which was a lovely colour but lasts all of about 20 minutes it just doesn’t stay on so your having to apply it constantly..... wouldn’t recommend these products not worth the money
Review by Psyman Hubregtse5 months ago
My order arrived and have been damaged in transit emailed iconic at six in the evening and received a replacement the very next day
Cannot talk highly enough of their customer service
Review by Thovanni5 months ago
I love their products but they false advertise their gloss as plumping when there is no way that gloss was ever meant to plump anything. You feel nothing on your lips and they don’t change at all. Gloss is nice but it is definitely not plumping. Also wrote this review on their site and SURPRISE!!! It was not published and their glosses have all 5 star reviews... BS. Dishonest company.
Review by Tapesh5 months ago
Customer service is amazing, bought the highlighter, 2 lipglosses and a prep set and glow spray. The pump was broken on the prep set and glow spray and I have been told today another is on it's way. I cant wait for it to come as the product looks gorgeous. The lip glosses are AMAZING, I've never had a lip gloss that stays as long and not sticky. Perfect.
Review by Kynance6 months ago
Placed my first order with iconic London and was a bit sceptical after reading a few bad reviews but I am really happy with their service. I ordered on Wednesday with a normal standard delivery and my order arrived on Thursday in perfect condition. I went for the prep set spray, illuminator and brow cushion - the brow cushion is fantastic, like nothing else I have tried, the shade cool fair is the PERFECT colour for me.
I can’t say a bad word about my experience, really impressed and will be placing another order very soon for their new cream highlight once I make up my mind on which shade to get!
Review by Khrystinah6 months ago
I have just received my replacement lip gloss from Iconic London after the original was damaged in transit. I contacted Iconic London and they honestly could not be more helpful they were so prompt in getting back to me, they immediately offered a replacement and also ten pound off my next purchase. That was yesterday afternoon, first thing this morning I had the replacement lip gloss which let me add is the best I have ever used, it’s such a gorgeous colour and looks amazing on. Love this company, I have been shopping with them for a long time and will continue to do so. Highly recommend them to anybody who like me loves good make up at affordable prices.
Review by Akeela7 months ago
Honestly cant praise iconic London enough!! I had a issue with a lid not working proper after about 5 months use I emailed them just to say to check that batch in future and they are sending out a replacement for me!! Except that one incident I've never had a issue with iconic London and they are honestly the best makeup i have ever used! Will never buy another brand again! Please bring concealers out soon!!!