I ordered 2 chains along with a pendant and the only thing that showed up was the chains. I tried emails, texts and phone calls but they never responded once. Its been 2 months and my pendant hasn't shown up and im sick and tired of waiting. DO NOT ORDER FROM THIS SITE
Review by VanitaSchlegel3 months ago
I ordered a pendant in January hoping that I could gift it to someone in February. I still have not received this pendant and it is now April. I emailed them before and received a response, to which they respectfully explained the reason for the delay and was told that I would later get a tracking number. Some more time went by and I still haven't received a tracking number, let alone my order. They have not answered any of my new emails or my phone calls. I would simply appreciate it if I could get an update and, of course, actually receive what I ordered.
Review by Trupesh Natanson5 months ago
I purchased a 3 stone engagement ring, after one month and no replies on my emails, they finally replied back to tell me that the ring wasn't in stock, after I asked for my refund, after several messages and pone calls they wouldn't give me my refund, I had no choice but to go to my credit card company to get my refund back, horrible customer service, they wouldn't answer my emails, texts or call me back, I will never buy anything from this company again, buyers beware!!!
Review by Tested6 months ago
Do not order from this company! Horrible customer service! No one would answer my emails or phone calls ! Bought earrings that were terrible quality !
Review by Salsaphotographer6 months ago
I returned some earrings upon receipt because of poor quality. They did not refund me until I reported them to BBB. Would not waste money on their poor quality items.
Review by Shoreline Rasljanin9 months ago
Purchased a $1000 gold bracelet and ordered express shipping to get it before Christmas.It took 5 days to ship.They would not answer email and the bracelet looked and felt very cheap.Poor quality and poor service.still have not had an answer from them.Very disappointed!
Review by Bibhas9 months ago
I ordered a ring and changed my mind sent it back the same day I got it with their label and never received my money back. I called left messages they never pick up or answer the phone. I emailed and no answer. I will never buy from this site again it is a scam!!!!!
Review by Ooink1 year ago
Ordered a jewelry set 2 weeks ago , no update or tracking confirmation sent , filing a complaint with pay pal immediately. Do not shop with them , Go to Gold Gods. Better customer service and American.
Review by Senthikumar1 year ago
I bought a ring mid November that finally arrived end of the month but the ring too small. Two weeks later send an email to return the item all i received after 4 days was an email to inform me that return was not approved.
Review by NJTechie2 years ago
I have purchased 4 rings from ice.com, it appeared to be a quality site, beautiful jewelry at reasonable prices, however in less that 3 month I lost a stone in 2 of the rings!! And because it was past 30 days the only thing they would do for me was repair it for free, however when I mailed in 1 of the rings it was lost by the post office..now a 2nd ring has lost a stone and I don't dare send it in..so I guess I will have to pay a jeweler to repair it...I wouldn't buy another piece from this site...they will not guarantee their work
Review by TeAroha2 years ago
I ordered from them twice and both times I ran into issues and superlong processing. First time I bought diamond earrings. There was absolutely nothing to hold them in place - they would fall off just when I was doing hair. Had to return. Second time I bought a ring using their ring sizer ( all measured correctly) and it appeared to be too big. I had to request a smaller size replacement and pay for shipping (though their tool was not correct). It's been a month since they received the old one, and I still don't have a replacement or any estimation of when I will receive it...
Review by MadMima2 years ago
- We bought a ring, we received a tracking number, then it was delivered much later than what the tracking estimate was.
- The jeweler ended up using another tracking number to send us the ring, so the first tracking number was useless.
- The ring looked great. I wore it for about a week then one of the little diamonds it had fell off and what was supposed to be a color-design quickly rubbed off and the white gold underneath started to show.
- We sent it back for an exchange and then had to wait 3 weeks (that's 15 business days) and multiple emails from me asking about a status update in order to receive an update from them.
- the update was that the jeweler is working on it and here is a useless tracking number which doesn't tell you when you will actually receive anything.
- I complained to an online agent about the whole experience and they came back with "a complimentary upgrade in shipping has been requested for this order so that it is expedited. The jeweler has already begun production, so they are estimating it will ship early next week. They want to make sure it is perfect this time."
So pretty much their answer is: I printed a label for you, the jeweler might use it next week, but I'm not really sure. What more do you want from me?!
I've been engaged for a month and a half and only got to wear my ring a total of a week during that time. Instead of enjoying my time or spending it on planning the wedding, I am spending my time following up with customer service.
Update: After 4 weeks of waiting, they sent me a replacement ring that has 2 missing diamond accents and the big diamond in the middle is cracked. Seriously!?
Review by Touati Madarang3 years ago
I received my ring today. It did arrive quickly. The color of the stone shown online was ruby red. The stone in the ring is a pale plum color. The biggest problem, however, is the the stone is chipped under each claw on the ring and the stone itself is loose in the setting. I am hopeful that I can return the ring with no problem.
Review by Scooterific3 years ago
My husband purchased a ring for me at Christmas because he was never able to give me an engagement ring. When I opened up the ring box I was so surprised by his thoughful gift but secretly disappointed with the glitter and shine of the ring. I thought perhaps it needed some buffing. The ring I purchased for $25 at Kohl's had far more shine then this but I didn't say anything not wanting to hurt his feelings. Well unfortunately we waited too late to talk about it and the 30 days expired to return it and get the $180 he spent. . The $25 ring from Kohls' has never lost its shine after 2 years. The ice ring never had shine. We will not order from this site again, the quality is very poor!!!!
Review by Eazca Melets3 years ago
Just got my ring today. I love it. It's beautiful and fits perfectly. I will probably be ordering from Ice again
Review by Bafford4 years ago
We got our wedding rings from here after searching all over the internet. They're simple but beautiful. My husband and I are very happy.
Review by Mandelley Hechenblaikner4 years ago
I have had my eye in this ring for quite a while but was hesitant to purchase. The ring arrived more beautiful than expected and arrived much sooner that the site said it would. Nice fit and full of vibrance and sparkle. Love it and would recommend to anyone.
Review by Fay4 years ago
We got my wife's bridal wedding band and engagement ring here. They were very nice about shipping on time, and everything was beautifully packaged. The quality is great. Recommend to everyone.
Review by Sylather Liguz4 years ago
I was truly hesitant to purchase from Ice.com. I decided to give them a shot for my wife's birthday. Their customer service was superb. I mean usually it is a mess for companies during the holidays (my wife is born in December), but they were so nice and the communication was great. I would recommend them.
Review by Aamad5 years ago
I had an experience with this company where my Groupon expired. The girls there at your company, specifically Tara and Gladys were so accommodating. They searched and searched for ways to make sure that I received my credit of $80. Any other company would happy just let it drop. People love going back to companies like yours because they know that if they made a mistake they can go back to you and you will help them and you are trustworthy. So let it be known I am giving you five stars
Review by Qasumi5 years ago
Ice has sky high MSRP and then a discounted price online...I was skeptical at first but after getting my ring appraised, they are not kidding they really have great deals.
Review by Jitenshamike Szulewski5 years ago
They ship secured and my rings arrived in perfect condition. I was so paranoid someone would steal them because it was going through the mail, but all ended up fine.
Review by Jaynie5 years ago
Do not take your fiance to shop for a ring at a store, they will rip you off. Get her to pick out a style of ring and then buy it online at Ice for a better price.
Review by Harmi6 years ago
ICE has a beautiful assortment of rings, necklaces, earrings and gifts. They have cute jewelry for children too. I shop the clearance jewelry section as they have awesome deals for quality peices. If you spend $145 or more you get complimentary shipping.
Review by Lisequita Muthee6 years ago
I bought our wedding band after reading about ICE in a magazine as one of the best places to buy diamonds. I was not dissappointed and the price was so much lower than I expected.