Beware. Company hires out old vehicles cheaply then will charge you for damage you didn’t cause at exorbitant prices. Avoid them, or get good insurance from a third party. Sadly, Iceland isn’t immune from this type of behaviour.
Review by Sbalsgeyslvola Rollen3 months ago
The car was comfortable, safe and easy to drive, while the staff was helpful all the way. We had to give a huge deposit insurance via a credit card (the amount would be released after the trip, but still), but one of the guys working there helped us, so we did a value-for-money car protection deal and everything was fixed. Everything went perfect!
Review by Anarosa6 months ago
Picked up 2 cars, mine had very worn wheel bearings that droned like crazy and gave us a headache, the other car for my son was fine but they did try and scam some extra money from us for damage that was already there. (Luckily we had good photos to prove). Please everyone either avoid these cowboys or be very careful of photos all around the car. No company sign outside the building is a little suspicious as well!.
Review by Rakondite8 months ago
This is a difficult review to write. The car was cheap and ran perfectly well despite its 160,000 kms, communication was great. However, your policy around damage is at best tough. Having been warned by a user dropping his car to be very careful about any existing damage we took a video of the car. However, the front windscreen was icy. When I returned, three tiny scratches were pointed out on this windscreen and I was charged more than €600. a. these were covered in snow when I collected the car b. these were not obvious when driving c. if I had been hit by stones I would have noticed. The speed with which these were identified really gave me the impression that they were known before I took the car.
I have to accept some responsibility having been warned and I can only recommend that any other user conducts a very thorough search of the car before taking it away. I have rated it 2 because in all other ways the service is perfectly good and cheap. My strong recommendation is to take out third party damage waiver insurance such as icarhireinsurance.com rather than pay the expensive additions and then at least if you are caught out, you should be able to recover your money.
Review by Shonetta Luerzer8 months ago
Need and push to take lots of insurances.
CreditCard print completely crazy : 2 800 euros ! who can afford this ? We used to rend some cars and no compagnies have ever requested this amount. What solution the agency proposed us ? We add an insurance to avoid the credit card print !
Review by Novalina9 months ago
Excellent service, picked me up and dropped me off at the airport when I needed them, and got a great car that did great work as I traveled around South Iceland. Would certainly use again.
Review by Armee9 months ago
The men who work for this company are uncomfortably patronizing and soured my entire experience. Being talked down to when you are spending a hefty sum on a rental is absolutely unacceptable.
Worse, I was unable to access my rental for the full rental period. I didn't end up getting my rental until an hour and a half after the paid starting time because I was forced to sit and wait in the airport until they had a full bus of renters to take back to the (disgusting) office at once. Then the ride to the office, waiting your turn for the single rep with a dozen other impatient renters they insist on dropping off at one time...
Once we dropped our rental back off it was more of the same. Waiting and waiting until they had a full bus to take the the airport. They asked if we would wait and we responded that we'd really like to get going in order to not cut the time close at the airport, and the horrible little representative responded, "It won't take that long. You can wait."
Awful experience, I will never rent through them again and have been actively telling friends, family, and acquaintances who are booking their trips to avoid Icerental 4x4. I wouldn't willingly let my family use them, and highly recommend that if you value your time in Iceland you look elsewhere.
Review by Illyes1 year ago
Easy & simple process!
Review by Ariannys1 year ago
The car was excellent and the pick up and drop off section was perfect. Didn’t quite get my name right on the paperwork Mielke/David.
However the real low blow was you must pay £150 for insurance on top of your rental fee or you will be made to front £2000 for a month (the price of the entire holiday) in case of damages. This was no made obvious and neither to the groups ahead of us.
It has tarred my experience of the company and therefore they cannot be recommended.
Review by BrentCharles1 year ago
The handover was super easy and quick. The employees were very kind and fast. The car was like in the description mentioned. Unfortunately it was not economic at all... and the bigges issue was that the light for driving backwards was not working. As well as the washer pump for the windshield in the back. So i was not able at all to drive save backwards when it was dark…
the drop off was quick as well.
Review by IStayHighI1 year ago
Simple and easy from start to finish. Collected the car was in great condition and didn't miss a beat the entire trip. Dropped the car back at 4am and it was quickly processed and we went off to the airport to sadly leave an amazing country.
Thanks icenrental4x4 for making the holiday amazing.
Review by Bryan Timberlake1 year ago
Besides being a little hard to find, it was worth it. The prices were reasonable and we were able to get a mi-fy devise that saved us driving all over Iceland. We chose an older car which was fine. The only issue was that the check engine light was on for most of the trip. The staff was lovely and the shuttle picked us up and drove us there. Great way to save money on a big SUV.
Icerental4x4 is rated 3.0 based on
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