For the price you pay, the product seems to be reasonable - but from my current experience the local and international support you get from them are perhaps lacking when you have questions. Local reseller passes it on to someone overseas who responds and then goes quiet and the over seas contact does not even reflect an iCarsoft email address, which looks like a very disconnected channel for iCarsoft as a vendor. In My case the emailers were ": iCarsoft Sales" <[email protected]> and "Lily.Bongch.co" <[email protected]>
But I suspect you get what you pay for. At least the product provides free software updates and seems to be reading most of the errors with the MBII system. But then also I am told that now you need the MB V2 now, which is frustrating - why not just update the software instead of bringing out a new similar looking device
Review by Farage7 months ago
The hardware seems solid but the firmware is severely lacking as a tool for LR DIYers.....don't waste you money as I did . I even contacted them reporting missing info on the vehicles these units are designed for and now, no more responses to email or firmware improvements. You can't even get transmission temperature for my LR vehicle. Buy a Foxwell instead.
Review by Jts Perazzoli8 months ago
Read all other reviews and I agree with everything that address this product it is garbage does not work for Mercedes as it claimed to. No answer to phone call and updates are brogues.
Review by Slippy1 year ago
They sent me around & around in circles re my faulty scanner (£150) then stopped communicating with me.
Review by Tiborinho Baellow1 year ago
Before you buy a unit from this company just try to call them 703-890-6001 they are NEVER available, they will answer an email with the wrong information, and then just not even bother to return the email. I have a unit that does not work from day one, and they have no fix. I offered to mail it to them to receive a working one in return and they do not even answer my email... DO NOT WASTE YOUR MONEY....
Review by Southaze3 years ago
Before you start thinking the more you pay (or perhaps an in between price) for a halfway decent diagnostic reader for your car whether it be an BMW, Ford Focus or a SLK Mercedes as mine...
Please STOP before you buy from a company called " icarsoft.com." They say the have the history behind them, a tech support that is their FOR YOU. Well you can forget that ....I asked for their help 3 different times but never received anything back not an iota
from icarsoft in my email. Granted I only spent a little over a $100.00. At least one would think they would backup what they say about their tech support. Don't hold your breath.
I am not as gifted as the younger generation ( I'm 65 years old so don't laugh) but I can
read . However the morale of the story is There product is not that good especially when I get a readout saying the problem I am seeking "is not in the database" so go figure... I will stop here before I get any angrier than my age will allow me. The End Result; icarsoft.com pricing is too high and they need a support tech that does what it says it is going to.....At least you would think so.
iCarSoft is rated 2.0 based on
Write A Review
(It only takes 30 seconds!)
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about icarsoft.com.