Even when following all guidelines it only works maybe 20% of the time. Waste of time for no return- better off just using regular coupons to begin with like our mamas and grandmas !
Review by Staffan Khalevitsky1 month ago
Best app for cash back at stores that we use everyday. I've earned a pretty good chunk of money, especially during this quarantine.
Use my referral code to get $10!
Review by LeKesh1 month ago
Horrible site, you never actually get the money you earn. I have earned over 200 dollars, and have contacted the site on many occasions, all of which they do not fix the situation
Review by Rycraft2 months ago
I've been using ibotta over a year now and have earned 265.00. It's tedious and time consuming, that is the truth. Pending times vary, some longer than others, but that's clearly stated if you take the time to read the offer. NEVER have a problem getting payment. I get gift cards and they are in my email in minutes. I've never one time had a bad experience.
Review by Pabriss2 months ago
I have used the app since March 14th and have filed 6 complaints. I don't want to type it all out, but the last straw was asking them to fix whatever was stopping me from sending my money to my PayPal account and they responded by closing my account and taking my money and there is no one to talk to to fix it. I can't believe they can get away with this
Review by SheumaisA2 months ago
This is the second time I've made a large purchase at Amazon and I bought it refuses to give me my credit the first time my purchase was over $600 this time my purchase is over $700 but let you go return something for $20 they'll hurry up and snatch a little 10 since they gave you for the $20 you spent at Amazon or Walmart I am tired of dealing with them and I believe this will be my last month using a Ibotta
Review by Inayaturrokhmah3 months ago
As a NASA Systems Engineer, I advise everyone to not use ibotta. After you give them your spending habits, they will steal your money and terminate your account. This is profound. 792 BBB Complaints. 1.7 / 5 on Trust Pilot. Low reviews in the app stores.
You will love them until it happens to you.
Review by Soheilla3 months ago
Sometimes I can upload receipts and other times the app just sends me in circles. Two weeks in and I'm over it. Fetch is much easier.
Review by Coolstuff3 months ago
Ibotta isn't as bad as some reviews make it out to be. I've gotten locked out once from ibotta and it was Bc their system flagged me thinking I had redeemed more offers than what my receipt stated. When I contacted ibotta, they did response back to me within 2-3 days and eventually unlocked my account once a review was completed. I've also contacted them several times since then and have gotten back quite professional and helpful responses. I honestly don't think they're just going to lock & terminate your account so they can steal the money.
A tip: if you are going to contact them, try using the app directly instead of their email address. Basically click the bell' icon top right corner when you first open the app. That will list all the activities from your account. Select the first or whichever one you have an issue with. Then click the question mark' icon top right corner then select report an issue' and write from there. They seem to respond to this quicker than sending them an email.
The only time I had an issue where I wasn't credited was Bc the receipt didn't state the brand of product. The store, Sprouts farmers market, is very minimal with their receipt and has no product numbers shown unlike say Walmart. So if Ibotta system doesn't recognize a brand from the receipt then it will likely flag your account. Whenever I scan my receipts from Walmart I always, always get credited accordingly.
So in conclusion, ibotta is a pretty great app to save on groceries. I don't buy everything from ibotta. I only buy what I need or use often especially if the items are on sale as well plus ibotta cash back. Score! Customer service can be slow yes, however very reasonable and helpful whenever I report an issue. And always withdraw as soon as you reach withdrawal limit of $20. Would I recommend Ibotta? Absolutely yes. But I would also explain how to use ibotta as well and don't try to cheat the system.
Review by Virvilas3 months ago
This company is the most unscrupulous bunch of theives/scammers I've ever run into. They promise you rebates, but produce only headaches. At first you will do the work for a few dollars, for the time you spend it is less than minimum wage, then all your rebates disappear and you will have to reshow your reciepts(which they say are too dark or too light ) and then you have to prove the rebates was available with a screenshot because they can't see it on their end. Bunch of theives with customer service trained to be as rude as possible. Can I give a negative 2 stars?
Review by Bozhidar Asyngier3 months ago
Ibotta has gone to great lengths to cheat me out of legitimate earnings time and time again. So many times it cannot be a coincidence. I have purchased items and never received credit and then contacted them to get a reply saying you must have done this or that incorrectly. There was a recent offering on Amazon where there was 10% cash back on amazon devices. I bought a Blink camera during that promotion only to receive a 2% cash back bonus. I emailed Ibotta customer service and 4 days later i received a reply saying I do not qualify for credit on that offer because it was in my cart prior to launching into Amazon from Ibotta. No, it wasn't. They even go to the trouble to scramble your earning records to make it more difficult to keep track of what you have been paid and what you have been cheated of. It's march, I use ibotta almost daily why when I look at my transaction and payment history is it showing transactions in December and January at the top of the list? because they want it to be more difficult for users to identify their earnings or lack there of. I see a class action coming....These people are thieves, cheats and liars.
Review by Sashisekhar4 months ago
If I could give negative stars I would! It started off working well but recently well attempting to do online purchases using the app to the Amazon purchase they have not been providing the refund that I should have gotten. Opening tickets does not seem to get anywhere as they just sold the tickets and do you not address or research the issue. I have submitted all requested documents and information and yet I am still waiting for credits. A hotel credit that was supposed to come 75 days after the stay is still waiting for payment that should have arrived about a month ago. Even asking for their assistance does not resolve the problem. Get your money out while you can don't waste your time not worth it file a complaint with the Better Business Bureau!
Review by IHartley4 months ago
When you change phones you lose ALL you accumulated & you can not get back into your account, You have to start a new account, Their verification code system does NOT work , when you get a code & put it in they say Hum looks like you got the wrong code, Looks like they have all the INFO in your phone wonder who they are selling it to ???
Review by Gurupkar4 months ago
The app is supposed to give you a rebate when you use it to shop at different stores. After several months of using the app I'd nearly earned enough of a rebate so that I could cash out. But then the app suddenly locked me out of it. When I contacted their customer service, first they told me that the phone number I was using was a 3rd party number, so I was locked out, but that everything was fine and service was restored to my app. That wasn't the case. I still was unable to access my account. I contacted them again and they just reworded the excuse, and now it was because I was trying to "login" with a 3rd party phone number. But this is also false. I was trying to login using my email, not my phone number. There isn't even a way to login using a phone number, so I knew they were lying. I even tried to do a password reset, using my email, but I kept getting the same error. It just kept saying "please try again later". So it has nothing to do with my phone number. If it did, I shouldn't have been able to set up an account in the first place. But it was never about the number. This is Ibotta trying to avoid paying me the money that I earned through the app. This has been going on for almost two weeks now and I've not been able to access the app during this time. They are preventing me from being able to cash out. The Ibotta company reeks of SCAM!
I've filed complaints with the Better Business Bureau and with the Google store. I recommend everyone does the same.
And try Rakuten instead. The are legit and actually pay you what you've earned.
Review by Oletha Connolly4 months ago
Have 24.00 dollars. Won't let me withdraw. Has no good products, very fewwont even let me review. La do da
Review by Tesialicious4 months ago
To me, Ibotta is a scam they want your credit card information
Because they will debited from your account due to account inactivity
In lifetime earnings I made $14.35 Now my current earnings is $0.10
I will be UNSUBSCRIBE!!!
Review by Shaniese Markupová4 months ago
I used for several months and had almost $140 and another $40+ that was "waiting". I decided I wanted to cash out $100 on an amazon gift card. It sent me to the log in page, and never would let me log in. I used the same email and password I used to set up the account. Decided I would do a password reset. The link they emailed me sent me back to the log in page. Not a password change. I tried multiple times, contacted customer service and they sent me a link to a password reset page. No, it was the same log in page. Cant change your password if you arent logged in, but my original credentials they say are not correct. They basically said theres nothing they could do. I asked if they would change my password and send me a temporary one so I could try to log in and change the password. They never replied . So out about $185.
Review by MarshaM4 months ago
Very few redeemable items, rejects items advertised, after taking pictures of long receipt app freezes and you lose it all, takes forever to get any money back.
Review by Beginner4 months ago
If you're could give that scam of a company Zero stars I would...they are nothing more than a bunch of scammers and thieves. Starts with the face that every time I want to take out my money as a gift card I get an error message and when I try again I'm told I already claimed it. Goes on with the fact that you can scan all the receipts you have that QUALIFY for a "reward" just to have your account blocked and when you ask them why is it happening they pretty much tell you that you steal from them and claim things you never bought....so what if you scanned the receipt shows you ACTUALLY DID. And to sum up, they say it takes up 60 or 90 days to process some purchases but here I am over 120 days later trying to get answers about purchase still showing "processing"...they say it takes 48 hrs to get an answer...well the best I got in the past WEEK was a stupid link to an article showing me I should pretty much zip it cause they have ZERO intention to reply back.
A DISGRACE OF A COMPANY
Save yourselves the trouble.
Review by Jkiruki5 months ago
The app is very time consuming you have to stroll through all the offers plus claim them or you want get credit... then you have to submit your receipt... if I may I would like to suggest Ibotta doing the time consuming work why don't they check your receipt when you scan it and let you know what items you purchase qualifies and give you credit for them.. that way no item is over looked and you get credit and not get screwed out of a item you didn't except before you submitted your receipt!!
Review by Blunty5 months ago
The customer service sucks and they make it hard to earn money! I submitted several receipts, only to be told that they could not find a match when there clearly was a match on their app! I even scanned the barcodes, only to receive an e-mail saying there was no match. Contacting customer service is a joke! I contacted them a week ago via their app, and have so far only received an automated response. Their BS excuse: "Higher than normal requests." I called corporate in Colorado, only to be given the runaround from an automated system. There was no way to make a selection to contact customer service on their phone system. They don't care about their customers, just their money and data!
Review by OllieUK5 months ago
Pretty sure they make items pens longer so you can't beet bonus goals. For instance I ordered from shipt on 2/6, 2/10, and 2/17. The 2/10 cleared within a week but the others are still sitting there. I'm going to start contacting the companies that are on Ibotta and returning things I only bought because I was getting a rebate. They also won't respond to emails.
Review by Jemmalouise Kajla5 months ago
I hate this Ibotta wasting time! I tried to withdraw my earnings for second time it said having trouble to get your information. Sucks! I'm wasting my time!
Review by BikerOpus5 months ago
Worst customer service ever! They make Comcast/AT&T look like paradise seriously avoid this spp at all costs
Review by Chunlong6 months ago
I leave the house and check my "any item" offers, deciding where to shop the night before my 20 dollar "join" redemption ends. They were set to expire in six hours. I return home a couple of hours later to redeem, one receipt redeems just fine. Cool, 9 more offers to go/something similar and I get the 20 bucks... WRONG. The second receipt is photographed, it wouldn't redeem my ay item offer. So, I went back to search the store the other ways it shows up; the any item category was gone... I search stores for my other receipts; 1 product shows up under the any item for all the other stores instead of that generic receipt icon that should be there. When I left the house, my 20 dollar bonus was set to expire at 1:59 AM. I hit "any item" on a couple more stores, the only one that shows the offer the correct way says it expires in two hours. Great, I have a receipt from there. I click it, it says "not available" on a red icon after jumping pages. I go back to my 20 bonus offer and click it, and it shows the same message for the first time. I still have time before that bonus expires, right this very second. It seems pretty scammy, so I search "any item" in general search, and the same 1 product that took over the general any item receipt category shows up: a mixer set for alcoholic drinks. There website also says you don't need a barcode, so why does it ask for one and produce offers that are product specific for scanning and not any item before the expiration of the any item offer... They didn't want to cash out on the bonus and they removed any item close to bonus check out time to reduce the refunds given. Deceptive.