On Facebook ad for ibex tumbler free 30 Oz tumbler for payment of shipping of 6.95 order it. Took six weeks to arrive then noticed 39.95 also charged on credit card. This company is a total scam!!!!!! 46.90 for a tumbler that is not even that great:( lid doesn't even seal. If you want it to do so they will sell a lid for additional money. Tip it at all and your soaked, does not keep cold or hot for what they claim total bull****!!!!
Review by Kavan Lonchere2 years ago
I brought a cup off this website and I was told I only had to pay 6.95 now I have the cup which does not work. twos weeks later I was charger 39.95.
Review by Saberina2 years ago
Yes, I received my FREE tumbler! NO, it was NOT FREE! My credit card was charged $39.95 under a different name! IBEX TUMBLER was listed on line COLDWATERTUMBLER was listed on my credit card!
Review by SarahAdd2 years ago
I ordered a IBEX tumbler they said it was a free cup just pay shipping n handling. Two months later $31.96 was missing out of my account. I called them they said it was a 7 day trial offer. If it was a trial offer why did they take two months to take the money from my account. Their was nothing that said 7 day trial offer anywhere.
Review by Ehteshamul O'Dell2 years ago
they claim its a free cup pay 6.95 to ship HA, then when you pay that they will add an additional 29.95, when you dispute that with your bank make sure you tell this it's a scam, because in a few weeks after that you will be charged again especially if you call and cancel for 39.95 and why because they will say that you didn't read the fine print, actually yes I did and the ad you claim I saw was not the one I saw there was no asterisk there was no fine print it was just a 6.95 and a cup ... she says well we can offer you a discount and I said no I want my money back I have already filed with the bank and I will file with the BBB as well, after this, she said ok I have canceled the order. LIED because it never went away until after the bank settled it and refunded me ... over 2 months later and I m stuck in the middle of the 39.95 dispute that my bank has refunded me for but "needs additional information" ... but since the bank suggested getting a new debit card (which they refunded me for) so that the company can no longer charge my acct.) I feel inclined to also let you know the cup sucks, ya it keeps drinks colder a little long but not nearly as long as they claim same with the warm stuff, DEFINITELY is NOT worth the money especially when you can get a cup that does what this claim for like 10 bucks at Walmart ... IBEX SUCKS
Review by Reda2 years ago
BUYER BEWARE. DO NOT PURCHASE FROM THIS COMPANY UNLESS YOU KNOW WHAT YOU ARE GETTING YOURSELF INTO. I clicked on an ad stating that this tumbler was free. I looked through my bank statement to find that I was charged $39.95. While it does state that the free tumbler is 7-day trial, they prey on the fact that most people will just agree to the terms and conditions because most people do. When you became a part of Facebook, Instagram, SnapChat, etc. they have terms and conditions that are so wordy, you scroll to the bottom and click okay. That's exactly what this company does. They scam you into the wordy Terms and Conditions to get money from you. I have learned my lesson that nothing is really free. They would not sell as many tumblers if they said there was a 7-day free trial. Even if most people got an email stating that their tumbler was on the way with a 7-day free trial, they would not make money. That's how this is a scam. They are not clear about the product they are giving you and try to make money from you. They hide behind their terms and conditions to not give you a refund of any sort. BUYER BEWARE. DO NOT PURCHASE FROM THIS COMPANY UNLESS YOU KNOW WHAT YOU ARE GETTING YOURSELF INTO.
Review by Danielcoleman2 years ago
Facebook post said free ibex tumbler just pay shipping! WITHDRAWAL @ COLDSMARTCUP.COM 855 9642438 AZUS -$39.95 They withdrew as you see $39.95 from my account!
Review by Jrl2 years ago
Orderes Ibex tumbler for 6.95 shipping only. Now they are charging my 39.95.
Review by MrsPhotog2 years ago
Facebook post said free ibex tumbler just pay shipping! WITHDRAWAL @ COLDSMARTCUP.COM 855 9642438 AZUS -$39.95 They withdrew as you see $43.13 from my account!
Review by Suzyroo2 years ago
I saw the advertisement on Facebook, where you could get a free ibex tumbler. Just pay 6.95 shipping. I ordered one. Noticed on my last credit card statement that I had a charge for 39.95. When I looked it up was for smart cup tumbler which shows the Ibex tumblers. I did not authorize that cost. Nowhere in the ad did it say you would be charged 39.95. I called the credit card company to dispute the charge. She called & got a representative on phone. She said after the 7 day trial period you get charged to keep the tumbler. I said I did not see anything about that but it said free. Told her I'd never pay that much. Asked if I liked it. Told her I did but not for $39.95. She gives me the address to return it to then asked if I'd accept a 30% discount & keep it. I said it was advertised as free but now I had to pay for it. She told me the cost of 39.95 was in fine print. I said it may be there now but not when I ordered it. I angrily accepted the 30% credit but said I'd write a warning to others who may see the offer. The ad may say free but believe me, it's not. Why would a business advertise something free with a trial period for 7 days? Then either send it back (at your own expense ) or be charged 39.95. Either way, it's false advertising. It's not free! I hope this helps someone else from getting scammed.
Review by Nodbar Czerniawski2 years ago
Ordered ibex tumbler (free just pay shipping)!! When I ordered I paid 24.00 plus for free cup, 15.00 for lid and shipping. Then a week later I'm charged 43.13 for the "trial" cup with an additional/separate charge of 69.92 on my bank account. Called # that was associated with 69.92 charge and an operated for over answered. Told me what the previous charges were for but had no idea what the 69.92 charge was for and that I needed to contact my bank. I got the phone number off of 69.92 charge but they have no idea, must be wrong on my bank account. THE BIGGEST SCAM YET!!!! NOW I HAVE A TUMBLER I PAID OVER 150.00 FOR!!!
Review by Jcaqui2 years ago
This tumbler was advertised as free on Facebook plus $6.95 for shipping. My account has been charged $39.95. Never woukd have bought it!
Review by Tawnyah2 years ago
Facebook says its free, just pay 6.95 shipping. @-3 weeks later my card was charged an additional $39.95. When I called they said it was in the fine print. Nowhere that I could find it at all! They gave me a RMA number to return it which then cost me an additional $7.20. I would not accept keeping it for a percent off because it is such a scam. Fast forward from August 8th when they received it back to today September 12th. I called them again, after giving them the tracking number I was suddenly transferred to a supervisor. Was then told finally that they did receive it on Aug 8th. It would now be 7-10 business days to refund it. When asked why it wasn't automatically credited she said I must have not put the RMA number on it. Yes I did. They knew whom had returned it because the invoice was with it. Had I not had the tracking number and called because I watched my credit card statement. A ripoff company for sure. You can buy an RTIC and many other brands a lot cheaper. At that price you could get a YETI brand cup.
Review by Elenik2 years ago
The add says FREE tumbler, 6.95 Rush shipping. First it took 3-4 to get than when I contacted them they said there is a side note that says 7 day trial. I would say from the Large number of complaints the side note is not obvious....I ask, why would anyone want to do a trial, and worse the charges make it 46.90 , that's high!
Review by Oluwaleke Tajammal2 years ago
I bought a free tumbler from Ibex. They charged me 6.95 in shipping. Then 3 weeks later they charged Me 39.95 and I got charged an overdraft fee because I did not know it was coming out of my account. What a rip off.
Review by Bafford3 years ago
Ordered a tumbler paid for shipping was 7.50 but when I received the bank statement it was $43.13. What a scam and it does not keep cold for any time. Filled with ice and it was thawed in 6 hours. Charges from Scottsdale, Arizona to Phoenix, Arizona is not that much. Would like the most eye put back to my account. Margrete Cymanski at. 10401 N Cave Creek Rd #225 Phoenix, Arizona 85020. The original box got tossed. Would like the $43.13 returned to my bank.
Review by Joseluis Hatoway3 years ago
I ORDERED AND PAID FULL PRICE FOR MY IBEX TUMBLER AND EXTRA LID, MONEY WAS TAKEN FROM MY CHECKING ACCOUNT BUT I NEVER RECEIVED MY TUMBLER. WHEN I CALLED TO INQUIRE ABOUT MY ORDER I WAS TOLD THAT THE PAYMENT HAD BEEN DECLINED. I EXPLAINED THAT I COULD CLEARLY SEE THAT MY BANK PAID IBEX, THEIR RESPONSE WAS FOR ME TO CALL MY BANK AND THEN CALL THEM BACK WITH MY BANK ON THE LINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Review by Roise Derrow3 years ago
There was an ad on Facebook for a free tumbler all I had to pay was 6.95 for shipping and handling. I just received my bank statement and seen I was charged 39.95 for a free cup. I called and they claimed it was a 7 day trial, if that's true they NEED to show that in ad instead of making customers believe any different. I will never order anything off line again I will just do my shopping in stores only.
Review by Nuvo3 years ago
Website shows 5 colors to pick from stating "Get tour Ibex Tumbler risk free for just 6,95 to cover shipping and handling, " I have my credit card #, then they ask you if you want a lid????? I went back to pictures, could not tell if there was a lid. So I ordered it 12.00. They claim it comes with a lid but by the picture you can't tell. Because they offer the lid, assumption is you need a lid. They don't tell you the tumbler works better (in other words as they claim it will). Tried to contact customer service....finally had to leave a message to cancel my order because of the way they advertised. I also contacted by email. No answer to message or email, My credit card was charged 21.95. Received the tumbler. It does not work as advertised. Now the corker, my card just got charged 39.95 additional. Called them, they said it was for the tumbler. FREE TUMBLER!!! I don't think so. 21.95 + 39.95 is what the FREE TUMBLER COST. Now I have to pay the shipping to return it. I looked again at the pictures. The customer service manager I spoke to said the picture shows a lid. Decide for yourself with the picture i sent. Is this the lip of the cup. or is it a lid???? Legitimate companies would send you a label so you don't have to pay to return it, Meanwhile they have my money for a month,and it will be 3-4 weeks before credit shows up on my credit card. That's a nice way of using other people's money to earn interest before they return it. DON'T BUY THE IBEX TUMBLER. I purchased 2 "RedCopper" tumblers. Put ice in them and I had water in the Ibex after 2-3 hours. My Red Copper, I still had ice and I didn't pay 1/4 as much for 2 as they charge for just 1. Also note if you email customer service they usually respond within 24 hours. NO THEY DON'T. When you Google Ibex Tumbler, title comes up "Ibex Tumbler Free"
Review by Rizlianees Matturi3 years ago
Facebook add said get a 39.99 cup for free, just pay 6.95 shipping and handling. I ordered it. 2 weeks after I received it, my bank account was charged 39.99. There was ni fine print, nothing to tell me I would be billed for it later. They have since pulled the free add and now it says free trial. It did not when I got mine.
Review by ChristinaSarvary Masseca3 years ago
I ordered two Ibex cups off facebook at two different times. When reviewing my credit card statements I noticed instead of charging me the advertised 6.95 as the cup was FREE, they charged me 42.87 each time. When I called to complain, they said it was just a "trial".
Review by Rece3 years ago
The add said get a free tumbler just pay shipping. So you order you pay shipping and a month later you receive a bill for 39.95. I called the company and they said it's a 7 day trial if your not happy with it you had to return in 7 days. So then they say if you want to return it we will give you back your 39.95. But what about the 6.95 also your out return shipping as well. Or they will give you a 30% off instead. So evidently they know and have had several complaints about this and are cheating people left and right. I also looked up there Facebook page and they have the same complaint all over it.
Review by Abdlaziz3 years ago
I saw the 32-ounce tumbler online on facebook for "FREE", it was written across four of the tumbler. The post said " OVER ABUNDANCE IN WAREHOUSE" AND that all I had to do was to pay for shipping and handling, so I gave my bank card number when prompt to pay for the shipping and handling. I received the 32 ounces 2 days ago and I went to the bank today to make a deposit and the bank teller said to me " you do know that you have an overdraft fee, right"? I said, "NO", what for and she proceeded to tell me that it was because of the IBEX 32 ounce tumbler. So I went home and called IBEX customer service and I didn't feel satisfied so I ask to speak to a supervisor. I was transferred to Supervisor Abraxis. I ask her about the refund for the 32-ounce tumbler and to refund my bank account for the $35.00 overdraft fee. She refused to refund my Bank overdraft fee but she is refunding my bank account for the tumbler (she said because I haven't had it for my 7day trial) I told her that there was NO 7 day trial....the cups said "FREE" across 4 different colors of the cups but I also have to return the IBEX 32 ounce tumbler in order to be refunded $39.95 for the 32 ounce tumbler plus pay for shipping and handling AGAIN! I ask for a Shipping Label to be emailed to me and she said they don't have them so she gave me an address and a return code to return the IBEX 32 ounce tumbler and said that I had to pay to ship it back!!
Review by Steveau3 years ago
On Facebook, there was an ad for the IBEX Tumbler, free. All you had to pay was shipping and handling. I ordered the cup, plus paid for a spill proof lid. Two weeks later there is a charge for $39.95 on my bank account. When I called the number she said it was for a 7 day free trial and I can return it - at my cost. There was NO notification this was a 7 day free trial when I ordered the cup.
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