Martin R. de Laureal, Jr. as executive vice president and president of IBERIA Wealth Advisors and Iberia Financial Services. May he improve the services they provide for the Elderly. My mother of 97 has 2 trusts with Iberia. Iberia inherited many of the problems that Gibraltar Bank started in 2005. At that time my mother was worth over $4,000,000. She is now worth approximately $100,000. She will run out of money in 2020 and will have to apply for Medicare. Problem there is $265,000 on the ledger in her trust yet Iberia is unable to come up with an inventory of what this personal property represents. If that is kept on the books and her Trust is not liquidated she will not be approved for Medicare. It has been long documented that my mothers care costs approximately $12,000 a month. Their Wealth Management has no idea on how to handle a situation where one of their clients runs out of money and needs to be moved over to Medicare to continue her care. They also have no idea on how to liquidate personal property that favors their client. Please investigate. Kimberly Ross the representative of my mothers Iberia account in Coral Gables FL She does not answer emails or questions. Most recent is giving me her department head's contact information. It will be worth your while and an example to not follow in the future.
Review by Begad Lapshinov1 year ago
I called Canal St. Branch in New Orleans, they connect me to a lady "JOY" she was very nasty and asked me "WHAT DO YOU WANT"..I was like can you provide your name please, she says - "Its JOY, now what do you want". At this point I'm thinking did key her car, or call her momma a $#*! or something because she was SUPER rude. I proceeded to hang up because I could have gotten better service at the police station being arrested for armed robbery than at this bank branch. Stay AWAY - NO good alternatives but CHASE here I come!!!
Review by MissCB Schiskey1 year ago
They treat their Vehicle loan holders like red-headed stepchildren. Iberia is the only bill that I write a check for due to their charging something like three dollars to pay by phone and no provision for paying online. I will not be looking to use them for anything else going forward.
Review by Frankis Pretka5 years ago
I'm mortgaging a house thru Iberia Bank and their representative Stacey Cropsey. She has been a joy to deal with and has led me step by step thru the process. She responds to my calls and email 24 hrs a day and has held my hand in several tense moments. I haven't bought a house in 35 years and was terribly nervous. She calmed all my fears and has made this a simpler process. The interest rate was below 4%, and she was able to get me grant assistance from HUD, and connected me with a First Time Homebuyers class required for the grant, for free. Her upbeat, positive attitude, ridiculously funny sense of humor, and knowledge of her product has lead me to refer several friends to her. I'd recommend anyone looking for a mortgage, who is credit worthy and needs a mortgage banker who treats you like their best friend, contact Stacey Cropsey thru Iberia Bank. If you're in the Tampa/St Petersburg FL area, contact her at [email protected] (She did give me permission to add her email address.)
Review by Apai10 years ago
Safe, easy to use internet banking.
IBERIABANK is rated 3.0 based on
Write A Review
(It only takes 30 seconds!)
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about iberiabank.com.