Stay away from this scam of a company. Absolute garbage, Refusing to release my funds and coming up with all kinds on ridiculous reasons to delay releasing them.
Review by Geita Kohlwes5 months ago
Had to receive quite a lot of amount using Hyperwallet. I read reviews before and thought it won't happen to me as this company works with quite famous platform. Boy was I wrong.
To get verified is a huge pain in the bum, unclear issue, not helpful CS Chat! Then there's cut here and there, and then "pending fee" what the hell that means.
I guess the reviews are correct. I don't know how many companies work with this payment gateway but I do hope they rethink their decision or their customer will flee.
Review by Clarkerz6 months ago
What a horrible experience. They decided to nowhere say that they would be taking 12% in foreign exchange, and you had to ask them MANUALLY to make it default so that you pay your bank for the exchange, rather than them. This is a scam, do not use this website. Customer service just copy pastes random sentence into their emails and are borderline useless. They failed to disclose they'd be taking 12% for doing nothing, and then try and sell me that their rates are "competitive" when my bank literally takes 5 euro a transfer no matter the amount, hypeerwallet 12% of the amount. Worst company i ever had to deal with by far
Review by Wels7 months ago
Unfortunately, Hyperwallet is withholding my money. I uploaded the documents end of April and more than 1 month ahead, they are still in the process of verification. It seems as they are ripping users by not paying them. Do they have financial difficulties?
Review by Julion8 months ago
Utterly useless, avoid at all costs. Not only do they charge a monthly fee, even if nothing goes through but their "support" is almost as bad as that of Samsung. Verification is supposed to take 3-5 working days. That was exactly a month ago. Their support staff can't do this, can't do that, many barely manage written English and now they lost my ID documents that I had to send them and nonchalantly want them re-submitted like losing them in the first place isn't outrageous. Closing this as soon as I can.
Review by Thejus Derrow11 months ago
I have had the misfortune of dealing with Hyperwallet twice. I needed to receive payments from a survey site and this is the method they use. They must be mad.
On the first occasion I didn't receive a link from them. When I eventually got that, it didn't work! And I couldn't activate an account that was created for me. Customer service was almost non-existent. There was no email address or no contactable social media. The only advice under FAQs was to log onto my account to send a secure message. I couldn't activate my account!! That was the point!!!!
It was sorted. Eventually. But I wasn't able to transfer money to my bank account despite being offered a chance of this payment method.
However, these sneaky so-and-so's took a few quid from my payment every month as a storage or service charge. What?!?! I agreed to this, apparently. No. I did not.
So, I thought, screw it. Close my account and keep whatever is left.
Now, fast forward about a year, the same survey site wants to pay me again. It'll be fine. Right? Wrong.
Five weeks on I am still waiting for an account activation link from Hyperwallet, despite telling the survey site that you can reopen the account - or create another on my alternative email address.
This time, there is an online live chat. I asked for the Hyperwallet account to be reopened but they won't do it online. I have to ring them. It is an international call so I won't be making that.
The way things are going, I won't receive my payment.
This company is shambolic. If you can avoid them then please do so.
Review by Bhamilton1 year ago
This is the typical old B2B software company that has not evolved with its time.
The UX for the backend is terrible (the design was probably not changed for the last ten years).
The sales sometimes don't reply to emails: this happened both with the US team (Michael F) and the EU team (Luke T). I have never seen that in any sales organisation in my life. Overall the sales process is terrible if you need to move fast, it takes weeks, you need to meet in person... You don't have access to any demo and the sandbox account they offer is actually very limited.
It is terribly expensive compared to other solutions (they admitted themselves they would not be competitive with the pricing we got for MangoPay in France for example).
If you've ever worked with modern companies like Stripe, you'll be disappointed.
Review by Lebya1 year ago
I have contacted Hyperwallet about their fees several times now. Unfortunately it seems to be a company secret.
There is no info on their website, which is basically just marketing without any substance.
When being in touch with their customer service they do not send any of the requested info about their fees. They simply stop replying and pretend like nothing.
Do whatever you can to avoid this company.
Review by Hollosy1 year ago
I am absolutely amazed and incredibly disgusted with your company and the pathetic software that allows us (the customer) not to be able to transfer funds from my account!
I have recently won a small competition that ultimately had credited my Hyperwallet card with monies that I am unable to do anything with as your software will not allow me to transfer the m0ney to my bank account.
Furthermore and at the bottom of the page, there is a small section telling the customer that you will charge a £1.25 monthly fee which is slowly reducing my balance as I cannot physically take or transfer the balance from my card.
This is daylight robbery and I will make the site I received the money from aware .., as well as making all aware through as many social networking sites as possible.
Furthermore, I can guarantee you will not have the courtesy to reply,nor action any of my comments!
Hyperwallet is rated 1.0 based on
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