Recently bought vans from hype and they laced one shoe for me to try it on, I purchased the shoes and when I opened them as I got home the other shoe had not been laced. I went into the store simply asking for 1 lace for my van that they didn’t lace and they had none so now I have to go back a third time with my shoes. Ridiculous customer service.
Review by Customeroggy Gruneberg6 months ago
I have used this site 3 times now and do not have a problem with the quality of product or packaging, box numbers always matches tag numbers on shoes, I have sent back many products to other companies so I don't accept garbage, as for the previous review about poor customer service, like everything else in his post he's wrong and p'ed off about something so he lies to try and discredit the company in every way, my last order was on Sunday and delivered on Tuesday, sometimes they have to ship from Perth so it isn't always this quick. As for customer service I sent a rude email when tracking (not their fault) wasn't up to date on first order and they got back to me in 10 minutes, rang the courier and then let me know what was going on. I have had problems with Reebok, Nike, Hanon(UK) but i would certainly buy from Hype again.
Review by JakeyJalapeño8 months ago
Bad Customer Service and Product Range - especially the heavily discounted shoes, discounted items are AfterPay, B-stock, factory seconds / defects and online customer returns %100. Telltale sign are; no inner packaging, tages, poorly repacked and of course the huge markdown price - not stipulated anywhere on the website. BE WARY!
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