Package is over a month late. Received a text one day saying I was not home when my package was deliver collect from local depot. I was home on this day and no one knocked on my door and no slip with any information was left. I have attempted to call Hunter express every day since with no success and have also emailed with no response. My package tracking number no longer reads. I am unaware of where my package is. The worst service I have ever received, not even able to find a contact number for any of the Depot is Western Australia.
Review by Chloétoile2 months ago
I’d give this company no stars if I could. On the phone trying to speak with someone for ages. Product not delivered within timeframe. No communication and don’t return calls. Was told it would be delivered 1-3 days. A week later nothing. The lady answering the phone was good but could do nothing to help me. Worst courier service I’ve encountered. Please do not use them as a company they will make your customers very unhappy.
Review by Keyran Hörnelius2 months ago
Absolutely shocking!!!!!!! this company should not be in business I don't understand why companies use Hunter Express. This is the second time I have dealt with this company and it has been a terrible experience, Tracking system does not work, if you manage to get through to a customer service operator you still are no further ahead no answers given. Come on Hunter Express people pay for the product and the delivery service get your act together and do the correct thing for your customers!!!!!!!!!!!! Josie Lymbery
Review by RAKdevelopments3 months ago
Help! Please, can someone please just contact me and look into where my delivery is! Can't get any help from Hunter Express and when I go to where I purchased from they have no more information than I have, which is nothing. No tracking information on website, grrrr very frustrating. Can someone look into this please??
Review by Tunia Gruskoff3 months ago
My review has been revised as a Hunter Express representative contacted me and resolved my issue by having the depot on forward my package the next day. I’ll leave my original review below for reference. Changed from 1 star to 4.
If there were an option for zero stars I would take it. Arrived at the Canning Vale depot at 3:20pm to pick up a parcel only to find the office closed even though the website says business hours till 5pm. Very frustrating seeing as this was a special trip 40mins drive for me. No email contact and after waiting 30 mins on the phone was told sorry they shut early. When I suggested that they deliver to my home as they weren’t there I was told they’ll do it for $140. What a joke. If you have a choice do not use this incompetent company. Can you give me contact details to give you my consignment number?
Review by Queyona3 months ago
Not good. Apparently delivery was attempted yesterday. That's a total lie. I was home all day and would have heard the door easily. It says I was carded but I wasn't so now I have no idea where my package is, and where I am supposed to pick it up from. On top of that I was expecting them to deliver it to my door (like is paid $70) for as I don't have a car currently. When I try to call them up to call them up there is no response; completely automated, and when you try to talk to an operator their inbox is full with other enquiries so it's impossible to leave a message. When you try to call the depot, there is no phone number or email address listed so now I'm left to worry about where my package is and how I'm supposed to get it to my place. Great way to make a customer feel!
Review by Cabernet Rajczyk3 months ago
FAST PROMPT PICK UP SAME DAY SERVICE
Review by Airtel3 months ago
The Sales rep was fantastic, spent months getting our business.
In the first few weeks of using the service it was okay but then an item was smashed. I called to see if Hunters would accept responsibility and they washed their hands of it. Was only a small value item but the value was not the issue it was the treatment I received. Then the big drama to receive a refund etc. The sales rep suggested paying me from his own pocket but I declined as it's not his place. That's it in short there is more to it and I am still waiting on a refund and my account to be closed.
Review by Hette3 months ago
fast and reliable, 5 star service
Review by Tsepang Wiley3 months ago
I ordered a bed and mattress, I was able to track the items and it took three business days to arrive. The driver Karam contacted me by phone in the morning and we organised the drop off. The items arrived at the exact time he told me. He was polite and followed my instructions for drop perfectly.
Review by TheGenuineLad3 months ago
NEED TO BE MORE EXTRA CAREFUL HANDLING GOODS.
Review by Nonzima3 months ago
I would not recommend Hunter Express to anyone. No email address or phone number to enquire where your package is when it is overdue. I laugh at the page with pictures of people with smiles on there faces. I think they must be on drugs as this would be one of those company's that have no service what so ever The tracking is crap
Review by Ampol3 months ago
Customer service needs to improve by being accessible for urgent enquiries.
I didn't get a reply to my urgent online enquiry and could not get through to a person on the phone for days.
Thank you 'Con' for sorting out the problem which none else could.
Review by Chizitere3 months ago
Useless. Utterly useless. A package sent by Kogan was meant to take 5 days, then I was told it would arrive on the 7th business day before end of business, it is now 1724 and it is STILL NOT HERE! I have tried to call Hunter Express but just get automated bull. It has been scanned into 4 different depots between Melbourne and a location an hour out of Adelaide. It's disgusting.
Review by Donot4 months ago
A Decent Courier who delivers the parcel within the expected timeframe
Review by Wajahat4 months ago
Our regular driver, Frank is exceptional.
Most enquiries are handled with ease, but some, the staff find it hard to understand what is needed by their customers.
Margaret, Cathy and Chrys go above and beyond and are always helpful
Review by Navilesh4 months ago
We had a long relationship with Hunter Express. The guy who collected from us was amazing! BUT when things went missing, it was almost IMPOSSIBLE to speak to anyone at the office. After the 7th time of misplaced deliveries, we left them. One urgent delivery prior to Christmas last year, (which never arrived at it's destination) turned up at our place (returned) 3 months later, a lot worse for wear.
We have moved on.
Review by Cupcake4 months ago
We had a visit today from our account manager Jenny Whiting. It was lovely to see how serious Hunter Express is in regards to gaining feedback on there services. Jenny was lovely and answered any queries we had well as took any ideas and criticism onboard. We appreciate all the time and effort that has gone into improving there service.
Review by Vienpol4 months ago
very nice, very polite and I feel confident when I know he is collecting my packages
Review by XiaoLu Derrow4 months ago
Honest reliable Service
Review by Mustakima4 months ago
worst service ever?
Review by Kalkkaros4 months ago
Slow service, no feedback re: customer service, accouting issues.
always having to follow up as getting no service.
Review by SusanM4 months ago
Delivery from Melbourne to Perth - 3 weeks and still not delivered
Waiting on hold to customer service for 45 minutes plus EVERY time
freight lost - 5 metre pack of pipe - how on earth do you lose that
send wrong trucks to do the pickup
truck doesn't turn up for pickup
service absolutely woeful
Review by Vetraax Romanczuk4 months ago
Unfortunately we cannot send Dangerous Goods over 5kg :(
Review by JMSuyo Kratmann4 months ago
Driver delivered the wrong parcel to my house and removed the delivery label to try to cover it up. Lucky the phone number of the recipient was left on a small part of label still intact so we managed to find the owner of the parcel left at our house. After a week of waiting for our parcel we found that Hunter Express had marked it as delivered. No help provided at all, had to track our own parcel down. No communication or refund forthcoming from the company. Have sent them emails four times now. Decided not to buy from the seller again due to Hunter Express. Terrible customer service and two people would not have received their parcels if we didn't do some running around ourselves.