Do NOT use, never received product, nearly a month after ordering. I am out $70 it appears.
Review by Nokeyblokey1 month ago
SCAM sent a mistake filled quilt that was garbage and refused to send a correct one or refund. Didn’t realize they are from HONG KONG. AVOID AVOID AVOID
Review by Vojcova1 month ago
Your quality is poor and the efficiency in getting orders out on time is worse.
Review by Ncky Shinnie1 month ago
I ordered and paid for a music box the second week of August. I received several scam responses about backlog, problem with the item itself, "it's on its way"- all scam talk. Do not buy from this company!!
Review by Kfreckes Consueloz1 month ago
Scam, never received goods, kept telling me it was posted and sent me a tracking number from DHL, I contacted DHL who confirmed the item was never posted, try blaming them for losing my item, was told I would get a refund, still waiting after two month, got my money back through PayPal, do not buy through this company, based in China and they are scammers
Review by PatPatterson1 month ago
I’m usually not the type of person to get angry about waiting for a product, but I bought one of their music boxes a month ago and it’s still not here. I’ve emailed their staff twice now and they just send me a link to track my order, but it was updated two weeks ago so it doesn’t help. This has to be a scam, please don’t buy any of their products.
Review by TalsOzMaz Harireche1 month ago
I waited patiently and when it arrived it was a BIG letdown! The black in the picture waa actually a purple looking color, there are spots on the white material that don't belong, there is what looks to be a watermark on one part of the fabric, I find it very poor quality and on top of all of that, it has a red letter and number on the FRONT! I have now requested a refund and am getting the runaround. There is a satisfaction guarantee but evidently not until you send them a picture of the shipping label and pics of the problem. I would not recommend!!
Review by Sumaiyah1 month ago
I received my Pittsburgh Steelers quilt today after numerous inquiries regarding the status of delivery. The entire process took longer than what the site claims. The quilt had poor stitching and coloring. I have emailed the company and included pictures of the damaged quilt which looks like a machine went haywire. Not sure how it even made it to delivery as you would think the process would include a quality check to ensure product meets customer satisfaction. Do not order a quilt from Humpine, you will be disappointed.
Review by Yin1 month ago
Awful experience. Never received my order after a month of them giving me a run around about how the music box needed to be fixed. Also they said they would refund me and it’s been a week since and they told me to “be patient” after a month and a half. Just wanted a music box. Seems like all they wanted was my money. Awful customer service. Wouldn’t recommend or purchase from this company ever again.
Review by Cheguera Finkas1 month ago
I ordered a queen size quilt for my son's bedroom with a wrestling theme. The piece of fabric arrived several weeks later. It was simply 2 sheets stitched together - even though a QUILT should be many different types of material stitched together. The wrestling "quilt" had colorful flowers as the border. Obviously, flowers don't really match a wrestling theme. The top had was black, the back was navy blue. The queen size barely covered the top of the mattress - there was absolutely nothing on the side of the bed. I immediately requested a refund. They wanted all kinds of pictures with a tape measure showing the size. They then admitted that they must have made a mistake so they offered to give me a 15% off refund and then 30% off of the replacement quilt. After over a week of back and forth and I simply stated I wanted a refund, they stopped all communication with me. So, I filed a dispute with paypal. Two months later, I still haven't gotten a refund -Paypal is still looking at the dispute. I had to ship the quilt back to Hong Kong and it cost $35 for return shipping. Luckily, Paypal will pay up to $30 for return shipping. This place is a joke... DO NOT WASTE YOUR TIME.
Review by Estherlena Figuereo1 month ago
Funny story. I ordered a music box as a gift for my daughter and kept getting emails about the status of my quilt order. I ignored those as being likely due to a form email saying "quilt." No worries yet. Then I was told that my order shipped through DHL and that if the tracking number didn't work, give it a few days because DHL often runs a little behind. I gave it a few days, and a few days more. Never could get any status. I contacted DHL. Turns out DHL had no clue about the package, the tracking number, or anything. I pointed this out to Humpine and -- this is where they earned the single star -- I was immediately refunded my money. Small props to Humpine, but they still blamed DHL for losing the order.
Cut to a few weeks later and this little box shows up in the mail (not DHL). I open it to find -- ta da! -- what looks like the music box I ordered. I opened it and eagerly turned the little crank to hear something that sounded nothing like the song I expected, but rather something akin to cats fighting. Or f**king. I couldn't tell because it was THAT out of tune.
Bottom line opinion: I think this company exists to hold your money and use it, knowing full well they'll either have to refund it (after earning some pennies of interest) or get to keep it because people either forget or are too lazy to ask for it back. DHL may or may not know that they're being blamed. Maybe your experience will be better if you actually order a quilt, but this particular experience has not done much to further Sino-American economic relations in this reviewer's opinion.
Review by Lepert2 months ago
Do not buy!!!! My quilt that I paid over $200 for is rubbish does not look like picture and all they said was that on my next purchase I could have 30% off. Then on the same order I bought a candle holder which can't fit candles they told me to buy a smaller candle but this is impossible as the hole to place the candle in is just way to small both where presents for my partner. Wish i knew how bad these products where!!!
Review by RMj2 months ago
They advertise these as "quilts" but this is basically just a very thin polyester blanket, definitely not a true, pieced "quilt".The material is of the poorest quality. It's just a printed synthetic fabric with a "quilt" pattern cheaply printed on it. The texture is rough and has a starchy, synthetic feeling even after washing. The only thing "quilted" about it was an over-stitching pattern on the blanket. Must have taken 2 minutes on a machine. It was not at all what I expected. They apparently photograph very well but, in person, the colors are garish. This is a quilt only to someone who doesn't know what a quilt is. I guess there's no legal definition so they're skating on that to defend calling these "quilts". It's really only suitable to be used outdoors, or maybe as a moving blanket as far as we're concerned. The blanket is way overpriced for what it is and they ought to be ashamed to have charged this price for such obviously extraordinarily cheap material. Very Fake looking. Cost should be $14.99 tops. Would never buy another thing from this company as a result of receiving this shoddy example of their products. We're so busy we don't have time to do a return. We'll probably give it to charity. By the way, it took forever for them to send us this piece of @#$% but it looks like we're lucky to have gotten anything from reading these other reviews. They led me to believe their products are handmade in North Carolina, USA but really these cheap items come from China and apparently they're pirating some copyrighted images from American companies and artists.
Review by Clifton2 months ago
WORST. COMPANY. EVER.
This is a scam, you will receive multiple emails about having to wait for a DHL driver, it will be shipped shortly, etc.
Save your money, this is not a legitamate company!
Review by Balqis Balipersad2 months ago
Ordered a quilt. When I did not receive a confirmation I contacted them through the website and regular email many times. The only response said they didn’t receive the order and for ME to check on it. But the PayPal payment was received! I sent them proof of this and the order and still NO RESPONSE. They have done nothing to resolve this issue. If I could give 0 stars I would. Now I have to take the dispute to PayPal.
Review by Khaize2 months ago
Horrible! I cant believe I ordered item July 29th. And we are September 5th. Still no order. That's 37 days and we have had so much confusion on order from me ordering music box queen to your reply my Quilt is being fixed?? To my order being shipped finally Aug 26th..when I look at dhl tracking number shows package recieved Aug 20th..still no update. Worst customer service and even waiting on order being sent, no updates just apologizing . Its horrible.
Review by Bsrru Zahoor2 months ago
Ordered a quilt, it was shipped but returned due to non readable address label. It's back at the origin for a month now. Not getting any response to my emails though. So that's 90USD down the drain...
Review by Dunkelcroc2 months ago
Scammers I contacted them about some engraved wood candles to see if I could get a different engraving when I ordered. They said you do not have to keep the same engraving. So when I ordered I contacted them to change, got no reply for two days then when they replied they said engraving can't be changed and it had been more than 12 hours so order can not be cancelled. STAY AWAY
Review by Pranjali2 months ago
WAITED A MONTH FOR A PRODUCT I ORDERED. EMAILED THEM NUMEROUS TIMES AND THEIR TRACKING INFO WAS INVALID ON DHL SITE.
THEY TOLD ME AFTER A MONTH OF WAITING IT WAS LOST IN THE POST THEN REFUSED TO GIVE ME A FULL REFUND NOW WILL NOT ANSWER ANY OF MY EMAILS!!
Review by Rikkiilee2 months ago
A scam. I paid for a music box of which I have not received. On questioning them I got two standard responses giving false late delivery reasons. How do I know this. Because reason for delay. Because of some lose thread on my quilt. I didn’t order a quilt I ordered a music box. I have contacted Paypal to refund me and an email these people to cancel my order. Which ofcourse they won’t do. Probably because there isn’t one in the first place. Keep well away from this company.
Review by CMays2 months ago
I ordered 6 weeks ago....NOTHING!!!!!!!
Review by Bicyclebones2 months ago
I ordered a candle holder the start of August, then got automated email to say there was a problem with my quilt (?) so posting would be delayed. Finally got an email 24th August to say it was shipped with dhl tracking number that showed it was allegedly collected in Hong Kong 16th August and just repeatedly said awaiting update. I emailed the company who said it was lost in transit and they had refunded my money back to PayPal but it didn’t show up. I emailed again and they said it takes time to show! Still no refund so have escalated to PayPal
Review by Baldygordy Dallasite2 months ago
Worst first and last experience ever. I purchased a candle holder for my girlfriends birthday. 1 week or so before her birthday I get the confirmation email saying my QUILT is almost finished......I then fix the immediately obvious problem here. They tell me I will then get a new confirmation. At this point it wasnt going to arrive for her birthday. That's okay i can understand that. BUT, another week goes by and no response. This happend two weeks in a row. I'm getting fed up at this point. They have now missed our ANNIVERSARY as well. I tell them this is unacceptable and how they messed this whole thing up because of the lack of communication. Their only response was " we were trying!" Were....so they stopped trying at all and have yet to refund my $30. DO NOT GIVE THESE PEOPLE YOUR MONEY.
Review by Zaibe2 months ago
CHINESE SCAM! Ordered a quilt for Virginia Tech, received it with a giant Alabama Football panel. The "quilt" was poorly constructed and much too short for a standard twin bed. Humpine claimed they would refund if I sent it back to China for $23.50 in shipping. Didn't want to take the chance of losing even more money, so I took it as a loss.
Review by Jillalameda3 months ago
DO NOT CHANCE IT I was excited when I saw the product that I ordered from Humpine.com. Time kept passing and no order# no tracking#. I made multiple requests eventually being for a full refund. They always sent me a stock email response. I was only able to recover my money because I used PayPal.....This website will bill your electronic payment to another name "Printabel Company Limited". Who knows what the real business name is or if it even is a business.....DO NOT CHANCE IT......and if you do make sure you have an avenue to recover your money. 9/8/2019