Although I definitely can sympathize with some of the other reviewers,I have to say that this company has more than stepped up to the plate. I had a huge issue with them when I initially enrolled 9 years ago and as a result attempted to enroll in another plan with someone else. Unfortunately, no one else would cover my prescriptions without an exorbitant copay so I stayed with them. I am more than satisfied with the service they've provided- prior authorization goes through quickly with no denials, I have one medication I receive mail order and it's never taken more than 2-3 days to receive it. The new policy of allowing my prescriptions to be filled 80% through my 90 day supply is beyond my expectations. 💕💕💕
Review by MahrsMusic5 months ago
Have Humana Insurance and they have always been great.
Review by Badiaa Derrow6 months ago
Tried to go to the doctor today only to find out they gave me a PCP ago was no longer there and assured me that I could still see my nurse practitioner which is not true. So, I am very sick but cannot go to the doctor. It cannot be changed til April first even though it was their fault. I have to say the person who tried to help me today did her best. This should not have happened in the first place. Am debating dropping it and going back to regular Medicare.
Review by AtHomeGirl Nunis9 months ago
I have been trying for more than a month to find out what happened to my payment for services from my doctor. I pay the doctor in full since he doesn't accept any insurance and Humana has a different answer for me every time I contact them. 1 hour 50 minutes again this morning and I got yet another explanation. None has been correct thus far.
Review by CamindFW Bilokon1 year ago
Once again dealing with this terrible company yields useless results......trying to find who would provide physical therapy for my boyfriend told this is privileged info...spoke to a "supervisor" named Demond..........what a waste of 14 minutes........Do not understand how they stay in business.....the worst....
Review by Miaojie1 year ago
What is the use of provider's to update their billing information to send you a W--9 to update their correct IRS information and billing address when it is simply ignored and you send out the EOMB'S to the address and the name you want to.. why say you have a demographic unit when they don't do their job. I wonder if i sent an update in India or China if that would take!!!!
Review by Lajkabos Crunkhorn2 years ago
THESE GUYS ARE BAD DUDES IN OHIO WHERE THEY FILL PRESCRIPTION BY MAIL SO I HAD THEMIN 2015 AND THEY GAVE RUGHT TIME AND THEY SCREWED MY THYROID meds which affecets my diabetes med both are reated , so I wrote to the board of pharmacy in oj=hio and lady chief inspector reprimanded them I highly do not recommend to fill my cat prescription they are highly incompetent an nasty , but I hadtheir chief admit his error in ohio and was dirrty itallin pharmacist and he got what sis coing to hime for doing some variations on my thyroid meds so since I divorced legally aand I got AARP WHOM WORST THAT THEY HUMANA
AARP is the kings of corruption I ready to to go to trump on their corruption BUT TRUMP BEEN BUSY WHERE HE IS HANDING WITH HIS WEL SHIRT READY TO BE SNUCK IN THE SWAM WHERE HE DID DE SWAMPED OBAMA I believe in him he is
toughy y cannont crack , he will wrte to him he has series of problems of them to save his neck , he is smart fellow , but I will
write to trump about aarp and their corruption.
so huana is and cannot trusted in thyroid medications and that is records investigated by ohio board of pharmacy which governs their practice and variations form prescriptions as the law dictates to do
ONCLUSION YOU STAY OUT OF THEIR WAY WHICH IS HUMANA
DO NOT TOUCH WITH TEN FOOT POLE I AM TELLING TRUTH RECORDED IN THE STATE WHICH STATE GOVERNMNT BOARD OF PHARMACY , THEY GOT SICK WITH WRONG DOSES OF THYROID MED WHERE THEY STRANDED WITH NO MED AT 66 YEARS OF AGE
Review by Eenok2 years ago
ENDANGERING CLIENT’S HEALTH CARE - HUMANA (Medicare) Rx Drug Plan - Profits from pain 4/26/2017 1:25 PM
I have had HUMANA as my Drug Rx plan in NY for several years and now in Florida since moving here a year ago. In NY it was determined by 3 specialists, that I am ALLERGIC to preservatives in eyedrops (it caused me severe blepharitis) and then the anti-inflammatory drugs to resolve this caused permanent vision damage to both my eyes. I have to use unpreserved eye drops to avoid vision loss. All the eye doctors I saw notified Human of my sensitivity to preservatives and the need for unpreserved medications (I too am an eye doctor). Humana then authorized the (not on the formulary) drops at a $45.00 copay each purchased month’s supply (after a yearly first purchase of $125.00).
I called today to get a price on the drops in Florida, as recommended by my physician who thought she might be able to save me money by NOT using my drug plan. I was told by your rep 1-800-281-6918 that all the past reports my doctors filed were of no value. I was told that I had to start the process over and get new doctors to request this exception because it was a new year (each year). You did not promise to make an exception in any case. I was also told the drug is not on your formulary and I would have to pay full price. The Walmart discount prices is $175.84 for a month’s supply. It sells for over $200 / mo supply. It is illogical (and unethical) to ask me to go through the doctor request process each year. When your representative said I would have to do this I asked to speak to a supervisor since allergies don’t go a way. He then played the same trick all "annoyed" providers do and said he would transfer my call to customer services who would help. He promptly disconnected us. (he had my phone number and if he wished to call back he could have).
I am a retired doctor, I understand how you play games by forcing doctors to do unnecessary time consuming paperwork and phone work so that you can stop patients who need exceptions from getting the meds they need and for which they have paid your insurance fees for years. Sure you tell the patients it is their doctor’s responsibility to contact your service department as if it would take just a moment or two. When I was a practicing doctor, I would have been doing this all day! Doctors are paid poorly enough already and now you add to the injury by making them do unnecessary paperwork or spend time on the phone with your company (which hangs up on them too) which is not possible for them to do today. It is a neat little way of deceiving your patients. You tell them ask your doctors to get an exception and put the blame on the doctor.
Having a formulary that allows you to negotiate for a lower price with a drug company is not a bad idea. However when a patient needs a drug not available on your formulary and when there is no alternative on our formulary, making them jump through hoops to deny services is UNETHICAL. We as patients, all know the stories of suffering senior citizens who live in pain because they cannot afford the medicines they pay their plans for. The medicines they can get from Canada pharmacy cheaper than WITH their drug plans.
As patients, you take our money in premiums with false promises of care and then deny service for greater profits. Nothing could be more unethical other than directly causing injury to your clients by stabbing them with a knife or shooting them. You get away with it indirectly, without putting a knife in them, by denying services. I wonder how this would read on the Internet? I gave you 24 hours to set this straight in writing and then I waited w weeks. On 4/26/2017 I then sent my email to your customer services and received no response. Today is 5/9/2017 If you intended to respond, 2 weeks was clearly enough time. This clearly paints a picture of the ethics behind your services and your concern for your clients. Dr Joseph A Ross
5/30/2017 --- The Human Drug Plan Rip-Off only gets worse.
My eye doctor prescribed a second med for me today. Unpreserved again because I am allergic as documented. This drug was also denied. Now she is going to write to them to see if they can get it approved. Meanwhile the records for several years show (at their company) that I am allergic and that does not change.
Today my wife needs and eyedrop for post surgical care. The drop is called Prednisone. When she went to pick it up today they charged her an $80.00 co-pay. I went online to Canadian pharmacy to see what it would cost without insurance. The price in us dollars is $27.00 and it is the same product from the same company, Allergan. GET THIS STRAIGHT NOW: WITH INSURANCE $80.00 WITHOUT INSURANCE $27.00 ……….. How ethical is this? I looked at HUMANA’s ratings online.
Rating: 1.2 stars out of - 367 votes <== Any wonder why?
Humana is rated 2.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about humana.com.
West Main Street 500