I purchased a rain shower system approximately 4 years ago. I had never heard of Hudson Reed, but loved the styles of their product. The plumber complimented me on my choice. I love my system, but wrote to Hudson Reed to get an extension arm for my rain shower. The provided me with the specifications for the replacement, and could not have been more helpful.
Customer service DOES exist!!!!! Thanks for restoring my faith.
Review by Christpoher1 month ago
quick shipping, upon appearance the product seems of good quality at an excellent price.
Review by NiqhtShqde1 month ago
Found items were as described,and delivery quick have not installed yet but items look great
Review by LizziL1 month ago
Hudson Reed is such a wonderful company for all of your radiators and such, delivery was on time, and packaging was awesome.
Not to mention that the pricing is great as well.
Dworx General Contractor
Review by Bongane Lochhead1 month ago
Your website sucks. I have totally ordered 6 units. I lost one of the cover plates. I could not figure how to just order the plate. Website not easy. Product is ok and inexpensive. Work on it
Review by Jappi Brau1 month ago
Ordered an online product. What I received was not the product that was shown. After a couple of days, inquiry was answered that product was the wrong one shown online. They did offer to see if manufacturer had the product shown.
Review by GDaniel1 month ago
Extremely difficult to get any sort of information regarding specs and installation guide. This type of product should have installation instructions and specs for installers o their site. Have called numerous times and NO ONE can help. FRUSTRATING!!! Time difference does not help this as their office 6 hours ahead of us.
Review by Stauropolis1 month ago
Love the soap dish. Came very promptly.
Review by Haleu1 month ago
I have not been able to get answers to several questions about the operation of the Arcadia Thermostatic Shower System. At this point, I recommend you not buy the product. Other than how to calibrate the water temperature and change filters there are no operator instructions. I thought the center valve controlled the flow to the other two valves. Not so. How does a person use this thing? Based purely on their customer support and instructions, I am being generous when I give them a one star rating.
Review by Bafford Tarigan1 month ago
I ordered products that should have been delivered almost 2 weeks ago.
I received a notification from the delivery company stating that my order was cancelled by sender.
I paid in full a month ago.
Ive been emailing and calling Hudson reed, and have not gotten an answer on why the order was cancelled, and how they intend to remedy the situation.
Meanwhile, my job is on hold.
Not happy with the service at all.
Review by Ogom1 month ago
Much faster shipping than expected and great quality!
Review by Chaitan1 month ago
Product came so quickly and in perfect condition!
Review by Tahibur1 month ago
Great service over the phone, correct part came promptly. Thanks!
Review by Kadel Koumanidis1 month ago
GREAT PRODUCT BUT DID NOT ARRIVE ON TIME. 1-5 DAYS WAS 7 DAYS AND THEY DID NOT DELIVER IT SO I HAD TO GO TO UPS AND PICK IT UP AT THE WAREHOUSE TO TAKE IT TO THE JOB.
Review by Dahalia Romanisky1 month ago
Well made, quick delivery,
Review by Jeffreys Hunæus1 month ago
Gorgeous contemporary radiator!
Review by Leeside1 month ago
I wish there had been an option for rush or expedited shipping. Other than that everything worked as it should and I am happy with the service and product
Review by Munraj1 month ago
Love it plus quick delivery to US
Review by Storminn Szyszki2 months ago
Great service, paid attention to my response emails quickly. My new shower valve is working well and as advetised.
Review by Lilyvan2 months ago
They take good care of their customers.
Review by Johnaefrey2 months ago
Review by Lutgarde2 months ago
Unit came with some scratches on it. Will be contacting Hudson Reed for replacement. Otherwise, quality is pretty good. Was expecting the components to be a little heavier/bulkier. They do feel a bit light and "less expensive" feeling than I'd hoped.
Review by Zappawo2 months ago
Everything was perfect. The package came 2 days later. The box was not damaged. Dry fitted it last week will finish the install next week. Thanks. PS The temperature is in C and not F. That's ok.