I went to H&R Block to get information concerning solar panel installation in El Paso, TX. I was met by a very elderly woman by the name of Ramirez. She wasn't wearing a mask, refused to offer me seating and was clueless about the subject at hand. I had made it clear that I had no taxable income siting VA disability. Blank stare. Please retire Ms. Ramirez. Stay safe and stay home. This, unfortunately, was a big waste of time. H&R Block was a great resource in the past.
Review by Rosabel2 months ago
I choose to do the Free online return after spending $340 last year for a simple 1040 return. (FYI you are charged for the state return as disclosed up front) I didn't upgrade to Deluxe $49.99, I spent hours trying to talk/chat with someone. Finally got an automated Chat, It stated I can downgrade my return BUT, I would loose all of my information and have to go through the whole process again. I'm disgusted with Block, don't you get caught in this lie!
Review by Spekt3 months ago
Looking g for copy of 2018 taxes, I was looking online & got copy, meanwhile my husband is at office requesting help. They gave copies but charged 20 bucks, never mentioned online was FREE. Screwsed one more time by hr. Never again!
Review by Mantie4 months ago
after using software to file taxes I had a question about return. Their system would not let me stay on hold yesterday and today I was on hold for 4 hours straight and never did talk with a representative. Their on hold music is very annoying.
Review by Latonia Ojechi4 months ago
RIDICULOUS. H&R Block has had my documents for weeks. After being shuffled from 1 advisor to the next, and delay after delay and time changes - that I was never informed about (I had to call in to find out the ever changing time of my appointment). Today is tax day, and again without telling me, my appointment has been moved to 6:15pm!!!!!!!!!!!!!!!!!! WTF. I actually have a life and a job... How does this place stay in business? My advisor can not be reached by email, the message says she has been blocked from receiving emails?! You cannot stop in the office, due to covid, and they do not answer the phone in the local office. While I am typing this email, I have a call into customer service,,, waited over 20 minutes on hold, only to be disconnected.... called back, wait time is over 50 minutes. Again, they have had my documents for weeks. I am reporting them to the better business bureau.
Review by Parfait Quantinet5 months ago
I have been using H&R Block for several years they were always kind, efficient, and friendly. the price was always on the high side but better than getting it wrong
So what happened to the nice people that I used to know? This year 2020 everything seemed normal but when I went to sign the paperwork I was told the price went up from around $700- to now a thousand and then I saw the charge on my credit card almost $1300. Now they are crooks and cheaters in the hardest year on record with the virus lockdown they are now price gougers. Do not go there do not trust them they now cannot be trusted, shame on them
Review by Norflett Brashco5 months ago
First of all I drop my tax forms off at the end of June. No call for two weeks and it was a very simple tax return which I had actually done last year but decided to have a professional do it this year as sort of a double check.
I called to see if my returns are done and they can't find them.. So I go to the office where I see that they are frantically looking for my tax forms which 15 minutes later they find them. They haven't been done yet So she does them in literally five minutes. And charges me $158. I said this is shameful you lost my forms no one contacted me it took no time for you to do this you should give me a discount. After talking to her and their manager there's no money in the bucket for people who came in later to file. This is a shameful way to do business I am on a fixed income making less than $20,000 a year. And let me mention again they lost my forms.
Review by PhilUpNorth Enos5 months ago
The absolute worst. Wanted 120.00 dollars for a simple tax return i.e. 1044ez could not get forms to file because everything is shut down due to virus went to H&R Block to file and got prices from one hundred and ten dollars to over one hundred and eighty dollars. What a crock they are ripping off people who don't have any other way to do the right thing and file there taxes they should be ashamed along with our federal government who recommend these people.
Review by Asnate Luangsawang5 months ago
Last year when I used them. I was charged 563.95 i thought what was a lot plus the person said she would give me the $25.00 discount, but never added it in, thanks to her i may never go back to H & R Block. All the reviews here are not good to see, were are all the none greedy H & R people at?
Review by Hunie5 months ago
My husband and I have used H&R Block for many years. The one year 2018 that we did not get it for 2017's return they made a mistake that cost us $2200.00 in July 2020. You're better off with Turbo tax or some other tax preparer. Steer clear of H&R Block!!!
Review by Crianne6 months ago
After completing my forms for self-employment and the state form I went to check out. They had added a service of having a "Pro Review" for $89.00. I spent hours on hold trying to get that charge off as after filing myself for 37 years, I don't think I need pro review. One person told me I had to have it because I filed self-employment but that is not true at all. It was a slimy up sale. After another 50 minutes I was told that the only way I can get rid of it is to not file a schedule C. Again, not true. We need to get our taxes in so I paid the fee and figured it's money lost that I would try to recover later. Not the case. They sent my taxes to a "Pro" who indicated she would get to them in 3 days. I told her I don't want her services or anyone's services, I just want my taxes sent. She released them to me but I can't print or send them although everything has been paid in full!
But wait, there's more. I spent a total of 3.75 hours on the phone and an additional 2.5 holding in their chat just trying to speak to a live person. I was zero in the queue in the chat multiple times as I watched it bounce back and forth from 0 to 1 before they finally disconnected me. When I logged back on, they were closed. I was hung up on after waiting 50 minutes, 48 minutes and then after I had waited 56 minutes and told my call would be answered in approximately 20 minutes, the next message was your call will be answered in approximately 50 minutes! I held until I was hung up on once again.
They refuse to release the tax forms to the IRS. WTH?
UPDATE: after an additional 2.5 hours, I received a refund on the $89.00 but now there are errors that can't be fixed. A help ticket was created. So, I still can't file my taxes. Grrrr...
Review by Putali Boutrouille7 months ago
I used h and r block a couple years ago. Paid about $200. Ok not so bad. This year I pair $470, yes I got the identity thief and the IRS guarantee which was $55 extra. I did lyft driving for 10 months this year. My preparer told me after the standard deduction from my lyft mileage, I profitted $158. Had to pay h and r block a $99 business fee. I had over $1300 worth of gas receipts oil changes new tires tire rotations on my Lyft car. Then was told the stand mileage would give me more back. Will not be using h and r block anymore. 45 min of their time and it cost me way too much money. Just cuz people are not good with paper work we get raked over the coals. Pure corporate greed. Never again. Their prices used to be reasonable, now they are just crimnal.
Review by SrWario Niersmans7 months ago
I don't know if I can use the word cluster$#*! online. However, the word best describes my H&R Block experience in their Euclid Avenue office, Helena, Montana. I used the walk-in option - my information was in order - I filled out the required information and left my paperwork.
After some time, I called to inquire as to the status of the preparation. They couldn't locate my file and intimated I must have taken my information to a different office. My file was under my middle name but I had to suggest they look there.
My work was given to a temporary employee - terminated on 15 April. She totally screwed up and I had to explain the error. When I then received a call saying the mistakes had been corrected - although I was told that a particular item of concern couldn't be calculated because it "wasn't in their system." I had earlier been advised "there was no extra charge" because the taxes were originally incorrect, but when I went to pick them up - there was an additional charge added. I explained that was not my understanding and I ended up not paying the additional fees - which seemed about right given the situation.
Review by Leifje8 months ago
I never had a bad experience like I did with H&R Block getting my tax done, it took literally 3 hours only to find out the little that I was getting back, well the little went to them.
The excessive prices are ridiculous charges was robbery , would never go there again, went and got my text done in the past (2004), and just thought I would try them again for 2019, the worse mistake ever I will never recommend not get my text done there again.
Review by IACyclone1 year ago
I was a customer of H and R block for over 25 years. I always Paid for their protection insurance. But they failed to follow email direction that was given to them and they cost me several thousands of dollars. The outrightly lied and said they never received any information and they would not support their claim to supporting their client do not use them. I have also listed complaints on the BBB And I received one call back and they didn't have 1 good piece of information Concerning my account our complaint. I tried several times to call them back and they simply tell you that the file is closed and no one is there to talk to you.
Review by Rlong Nørhede2 years ago
I've been with them in Maui for the past 20 years and never felt comfortable with them. For the past 2 years they have made so many mistakes not only with my Federal and Hawaii taxes but also my Excise tax. And of course these offices send me letters of wrong payments, late payments and fines to deal with. I, in turn send this documents off to H&R Block on Vinyard St. Waiuku, and even after scanning all the documents and calling them they never respond or deal with all the problems. They know they screwed up, and I have to deal with it. They just want me to go away.
Review by Whittona3 years ago
The absolute worst service I have ever received and a total mistake to even try. I needed a simple return filed for an LLC. This was what I stated when I went into the office to make the appointment three weeks prior. This is what I stated when I was called by the office the day of my alleged first appointment which was cancelled due to the "information system" being down to be shuffled to an Elba Holguin. That is what I told the front desk when I dropped off my documentation a week ahead of time. When I arrived some 15 minutes early I was told to sit in the bullpen and wait for Ms Holguin who strolled in a few minutes late. No big deal. When summoned into her office she looked at me like I was a walk-in and she had no idea why I was there. I mentioned what the appointment was to be and relayed that I had dropped off all the necessary documentation a week earlier and that they better have it as that was the only paper copy of the LLC agreement I had. She finally snapped to the fact that "her boss" had taken the materials and that she needed to be the one to do the return and that I needed to return to the waiting area untikl she could shoehorn me in. Forty five minutes later I had to ask the receptionist what was going on since no one seemed to be able to enlighten me. After an hour of nothing I told the new receptionist... a woman singularly unqualified for that position...I needed to know that I was either going to be in with Monica Hardeman ("Wait a minute....who???") whom, I was told, was the only person qualified to file that type of return in the next 15 minutes or to please return my documentation. My documents were returned a few minutes later with the news that Ms. Hardeman would not be able to ever meet with me and a terse "Sorry." Was I happy---no! Simply put, my time is worth at least as much if not more than Monica Hardeman's. Was I rude---absolutely not--- in any way!
These people are easily the most un-professional individuals I've ever encountered in my over- 30 years in business. It serves me right to try and skimp on a fee for a simple return and to not use a real and professional tax preparer.
USE THIS OFFICE AT YOUR OWN RISK.
If they are that lame at simply setting up an appointment with the correct preparer...and then keeping it..how secure are you going to be with them filing your return.
Review by Cazroline3 years ago
I was overcharged and they could not itemize anything. I tried talking on the phone to a manager and I was told that I took to much of his time and hung up on me. I have never paid that much for a relatively simple IRS Return. Not going back.
Review by Lieke4 years ago
Last year I went to a HR Block office spent $220 I was heading out to one but wanted to check out there website and starting at $34 this is a big saving for me I got my taxes done in about 30 minutes and you don't pay until your done the only problem was I hit the extra $35 for best of both worlds and change my mine and I could not get it off that why I'll give 4 out of 5 so total cost was $79 but that better then $220
Review by Astine Brim4 years ago
Just got ripped off by H&R Block,paid $455 for simple tax return,year ago I paid $120!!
After 30 min going thru my paper work she Quote me $406.00 ,two min later it was $455 and denied $406!!! H&R are Con Artist!!! Never again!!!
Review by MargaretOs Worton4 years ago
Filing online with H&R Block was very easy. The major problem I had was that the price of the process was over $70 this year, which is no small amount for a small business owner. Another thing that caused me a lot of stress, was the fact that my refund was projected to be 04/13/2016 by the IRS . Since I used my refund to pay for the filing I went to the forums and asked them how long my refund would take. Their own customer service told me it would be a week, then I saw a projected date of 04/23/2016 on the H&R Block website which led me to believe that I would not get my deposit for an additional 10 days. This morning I wake up, it is 04/13/2016 and my refund was already in my account. So I stressed out for nothing.
Review by Asinee Weisnagel5 years ago
So HR Block owes me 89.90 because of a website problem that over charged me and all I get I'd esclated to another level, even after I sent all requested paper work.
Review by Nilmo Roesky5 years ago
Their Website is fine; but it stops there!! My regular firm decided this year to go out of business (so sad, 15 years of great reliable service). I was in a hurry as I planned for a business trip overseas. Block was close to home, convenient plus I was in a hurry to get it done. After about 4 yours my taxes were done and everything submitted to FED & State. By the time I got home that day I had a few Emails from them; two telling me the FED & State had accepted the returns, burden lifted. By the time I was ready to leave for the trip I had received a number of Emails from them, mostly about how I rated the service. I sent back an Email stating the service rep. met my expectations. Well it seems that was not enough as I kept getting forms to complete; how did I?, and would I questions. [DEL] key. To no avail continued to requests. I do NOT and will NOT recommend any business or services to any of my friends, if they have a bad experience it is suddenly your fault and peuff an angry friend. I can only suggest do not give them your Email.
Review by JGalt6 years ago
I have used HR block on and off for several years. I have used them online and as a walk in client. I can tell you they definitely are not free but they are cheap. It cost me under $100 every time I walked in and it took about 30 minutes. They do a great job of keeping your files and they do seem to ask better questions than I would have thought of on my own. Very worth it for me for the peace of mind knowing my taxes have been properly filed.
Review by DZone Milejska7 years ago
Easy to use site, great information. Have used H&R for years.