Very rude to my disabled husband because he wanted to return their uncomfortable chair and hung up on him in mid sentence.
Rude! Rude! Rude!
Review by Rabeka Søfting4 weeks ago
I've been having so many problems these last two years I can't move around like I used to and the things that I used to do by myself But I'm ready and wheeling around my house with my new Hoveround
Review by Jesuthasan1 month ago
I was expecting this power wheelchair request process to be involved and lengthy. Instead of months it was only a few weeks before I was notified that my chair was ready to be delivered!
Buster, the delivery, set up and proper wheelchair use instructor, was top notch! He made it easy to understand how to properly get seated, buckled in and maneuver using the joystick controller. Taught me how to park it, dismount, and connect the charger.
I am really enjoying the comfort and freedom my Hoveround chair provides...and it's made in the USA!
Review by Seyz2 months ago
Hoveround seems to be living up to there word. I got through the interview with the doctor and it seemed to go in my favor. Big questions is medicare approval and I am low income and how soon that paperwork is completed to qualify me for payment on the 20% I can not afford . I will reserve my final say then.
Review by Weizhao Werwa3 months ago
I decided to call Hoveround again. The nice lady at Hoveround sent me papers to be filled out by the doctor and then the doctor mailed them to Hoveround, which this was on Feb. 12, 2020 when they were filled out and mailed. On Feb. 14, 2020 I received a phone call but I couldn't get to in time but thankfully the caller left a message. The lady said, "Dolores Williams we need to get in touch with you to set a time and date when to bring your power chair." I was shocked and at first I thought it was a prank. I was elated, I am actually going to go in stores that I haven't been to in almost three years. On Feb, 25 2020 a man named Dani brought me my chair all the way from Memphis Tn. and took his time to explain everything I needed to know. I was impressed how much he was able to answer all the questions I had for him. He was well dressed, Then it was time to get in the driver's seat and as far as I can tell from his remarks I did very well on my first try.
Thank you so very much
Dolores Williams ,
Review by Mastertune3 months ago
Ron, Hoveround's representative from Jacksonville Florida did an outstanding in setting up my new power wheelchair. Was very impressed with his knowledge of the powerchair and its operation. This is my second powerchair from Hoveround and I am very satisfied with their products and services.
Review by SvMiRoV3 months ago
It Was Fast and easy. Great scooter. Life is better. Would Recommend any time. Already Have Recommend.
Review by Alanca4 months ago
I have owned a single Hoveround FWD PWC for 19 years because it alone totally satisfied my every need - because I ordered it to do just that. Because support was threatened by lack of spares, I was forced to order a new PWC which I just received 2/1/2020, with considerable difficulty. A long bitter period of running a gauntlet for 18 months from 2015 through 2017 had brought me into head-on contact with several managers who had no empathy for my situation. Contact with CMS managers eventually relieved that impasse, but embittered Hoveround managers led me to understand that I should not expect to receive further support. A complaint filed with the Sarasota BBB forced negotiations that brought resolution for me and Hoveround. Ordering my new PWC was much easier, and my mandatory modification requirement was handled by one of my past managers. In this delivery, I was very pleased with every facet of support. Hoveround has also suffered from Medicare restrictions imposed by CMS. Hoveround is the ONLY company that can supply PWC's, tech support, maintenance, and repair. Fortunately, the DMEPOS competition contracts have expired, for their effects were extremely destructive. Thankfully Hoveround can once again market their products in our area. Travis Brice
Review by Muymuy4 months ago
Basically serves the purpose of indoor transportation, but, elevators and thresholds are very dificult to navigate.
Now, red tape is threatening taking it from me. It is a Catch 22 or a case of can't live with it , can't live without it!
Review by Renilyn4 months ago
when I called hover round for my chair they explained everything upfront and kept me well informed of the progress
right up until the delivery of my chair.
Review by Babet5 months ago
On Friday, Jan 31st, my chair was stolen. I was/ am devastated. It's my freedom. I called police to get a case #, spoke to a lovely lady who took me thru the process, and made a Dr. appt for Monday. I told your rep it's imperative my new chair has a lock and key so if I have to go to a scooter that's ok. I had that chair for 7 years and some awful person took it.
Review by Quenten Nobay5 months ago
Was quoted a price over the phone. When product was delivered, the price increased. Purchased item anyway but was not happy with the sales person.
Review by Nivolette5 months ago
From the second she answered the phone on the 800 number I called I was handled and everything was taken care of by the agent .. Customer Service is A+
Review by Niveditha Didkovsky5 months ago
Took shorter than the 8 - 10 weeks indicated for approval.
Came to home and ensured I knew how to use and my wife too.
Review by Superaspo Bq5 months ago
The Hoveround rep delivered the chair on time and was very helpful in showing me things about the chair. This is the second Hoveround my husband has used and I found out some adjustments I didn't know I could make.
Review by FreyaJ5 months ago
I was talked yo right away, and they talked to my Dr. right away.
Review by Ouis Vilkova5 months ago
I have submitted report after report to Hover-run-around with no success. My primary care doctor does not do the mobility exams so she sent me to a physical therapist for that testing. Your reps wouldn't accept that, and kept saying that a physical therapy evaluation wasn't acceptable, regardless of how I tried to explain that it was the mobility exam. I contacted another supplier today, and they have already made more progress. They are already contacting my insurance for coverage details.
Review by Enwunlu5 months ago
THE GENTLEMAN, JOHN MORTON, COULDN'T HAVE BEEN ANY NICER!!
HE WAS KNOWLEDGEABLE AND VERY HELPFUL. I AM VERY HAPPY WITH MY NEW CHAIR.
Review by Rykalov Dragonlady5 months ago
My attendent was very polite he explained very thoroughly on every detail on my hover round he checked all the points of the house and really gave it a work over would referr him to do my order any time
Review by Cahaya5 months ago
I love my new chair but getting it took 4+ months, a visit to my primary physician, and several follow up calls to make sure everything was good. With that said I'm glad I hung in there and completed the process.
Review by TheKiDD Kolesarova6 months ago
My old Hoveround power wheelchair was old and breaking down too often. I qualified for a new chair. The customer service handled getting me an appointment with my doctor, the paperwork and Medicare. When the chair was delivered, the technician adjusted the new chair and even showed me how to use the new attachable wheelchair legs so I can raise my feet. The only thing was all the paperwork my Doctor had to fill out I felt bad for his administration team.
Review by Millinger Mwae6 months ago
Hovround was very informitave and he lpfull,maby I have a new chair soon I know it takes time to process these claims!
Review by TadhgMac6 months ago
very good with Maurice instructions. still need addition of headrest and need some adjustments at that time
Review by AkkiKumar6 months ago
The customer service was good. My Rep took the time to call my Dr office to make my mobile appointment. She gave me details for what to look for next.
Review by Sigfricc6 months ago
I have been trying to get a chair for over a month. I am told they are following insurance requirements. I have been in a chair since 98' I have never had to wait this long.
Our reviews are aggregated from multiple sources to give you the best overview about hoveround.com.
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
2151 Whitfield Industrial Way