Terrible. Never received product and have no way of getting a hold of anyone. $350 down the drain.
Review by Mushtari3 months ago
If I could give no stars I would. Charger and charging port on hoverboard seemed tampered with and used. Customer service was rude. Total waste of $300.
Review by Dzemo Dissolver4 months ago
Even the built in speakers sound great.
Blew away our expectations.
Review by Richard Hines4 months ago
I have tried multiple times to contact the company. There is no working phone number and now you can no long purchase from their website. All I need is a replacement charger and some instruction on how to realign the board.
Review by Ndeeb Trpisova5 months ago
Back in November I ordered a hover board and was guaranteed I believe free 3 or 4 day shipping. 2 weeks later after not receiving my board I contacted the company and they offered me a free hover board case/bag, I actually received the bag before the actual hover board which was shocking to me. Luckily it arrived before Xmas but I would advise anyone ordering from them to order a month before it’s needed as the 3 or 4 day shipping guarantee is not reliable.
Review by Selvin5 months ago
My sons hover board has stopped working after 3 times of use. I have sent in the required information and pictures twice for the warranty and I have not received any correspondence from this company. I have tried to email the company again and still no correspondence.
Review by Dilshani5 months ago
This company sux and it is a rip off.
Review by Benco Wienser5 months ago
Shipping took a very long time even after multiple times of contact. Responses from customer service rep were rude and incomplete. 'Also hoverboard quit working after 45 days or so. Never even got to take it outside after receiving for Christmas gift. Buy from another vendor
Review by Casassas Zerambo6 months ago
Brought it as a gift , it stop working with in a week, hbusa sent a new charger and it didn't work now. I'm awaiting on a status report, I now have no hover board and no refund they have no direct contact number either
Review by Misscap6 months ago
Purchased a Hoverboard from this company for my daughter. It stopped working properly within a few weeks and 1 side completely stopped working. Emailed the company and no reply. Emailed again as phone calls went nowhere and again nothing.
The Hoverboard ended up in the trash after trying to contact them for 4 months with no replies :(
Would NOT recommend this company. My Daughter was and still is heartbroken about this.
DO NOT BUY FROM THIS COMPANY! BIG RIP OFF
Review by Kolor6 months ago
Cheryl Caudle or Pudding please give me the email and contact name you have from HoverBoard. I have been calling and emailing since Jan 14 to get repair on my grandsons Hoverboard we bought him for Christmas. if they respond to an email, the response is another question. 2 responses in 6 wks. Thank you in advance for your response.
Review by Jjeffrey7 months ago
I have been trying to get a hold of this company for months because the hoverboard we bought for a large amount of money no longer works and I have sent dozens of emails with no response and I can’t call them because their phone is not working 😡 this company and their service, and products are horrible!! DO NOT EVER PURCHASE FROM HOVERBOARD USA!
Review by Bafford Kostolansky7 months ago
Hoverboard batter stopped charging after a few months of use.
Review by Deiche Heunen7 months ago
I have called approximately five time since Christmas with no resolution. I bought a hoverboard for my son for Christmas and it doesn't work/charge. I don't know what to do with this expensive item that doesn't work and I have no idea where to take it to get fixed.
Review by Rtsmith7 months ago
Hoverboard didn't even get through its first charge and now it don't work
Review by Arshnoor7 months ago
Great product, excellent price,and fast shipping.
Review by MiniNeo7 months ago
Well ordering and paying is easy, but try contacting them for any reason, ie., my product never worked, would not charge. Still sitting in the box trying to get a return label and they no longer even have a phone number to contact them. Do not use this company
Review by Renuwell7 months ago
Super fast delivery and great prices. My daughter loves her new hoverboard.
Review by Looter7 months ago
My grandson loves it. Best Christmas gift!
Review by Iesya7 months ago
Have tried many times to contact Hoverboard regarding an issue I have with a problem after just 1 week of use. No response. No guarantee verbiage in their manual. I'm afraid I've been conned!!!!
Review by Turguy7 months ago
Can not contact company. Phone number doesn't work, can't get a response via email. Hoverboard not working. Terrible customer service. Had no problem taking our money.
Review by Shonach7 months ago
I have been trying to order a carry bag for my tablet. I'm ordering one that says it's 7 to 9 . keep getting the 7in carry bag and it's too small. Very unhappy with the description of your product on the website. I have paid a total of about $25 and I still have not received what I need exactly. According to your website it is going to cost me $ 18 to send these back.
Review by Nketo Vunjak7 months ago
Easy to use website, quick delivery. Product has been great!
Review by Marielle7 months ago
Horrible! Do not buy from this company. We bought my son a board from them and it didn’t work 2 days later and he only rode it through the house. They pride themselves on great customer service which is 1 of the reasons I bought from them In the first place. It’s deceptive, Customer service is terrible. They would not get back to me (After call after call and email after email), needless to say it’s really hard to get an exchange, which is all we wanted. I refuse to exchange now as I couldn’t get a hold of them to even get a refund, I had to go through my bank.
Review by Mikayeel7 months ago
HOVERBOARD HAS A GREAT CUSTOMER SERVICE DEPT! WE HAD A PROBLEM WITH THE POWER BUTTON STAYING ON & WE SENT IT BACK TO THEM & THEY FIXED IT IMMEDIATELY!!! IT WORKS GREAT NOW! THANK YOU HOVERBOARD!