My previous helmet up blew two times without(!) an accident happening. In these cases I really think that Høvding should send you a new one, which they did do the first time (excellent, but also required, service, for such an expensive helmet). After only a month with my new helmet, it blew again! As I was standing absolutely still on my bike at an intersection waiting for the green light. Very unpleasant. And a very very expensive helmet suddenly....
Review by Meanie2 months ago
I am very pleased with the purchase of Hövding 3! What an improvement over a traditional helmet. Safety-wise, first and foremost, but also in terms of being able to cycle more freely. It is easy to handle, and surprisingly light around the neck.
Review by Pragmatic Sroa4 months ago
After using ny helmet for about 10 months, it 'went off' for no reason. I wrote to hövding. It has been two months and I have not heard from them...
Review by Pimpanee5 months ago
Excellent customer service.
I had an incident where the helmet "went off" in a situation that was somewhat unusual, but not exactly an accident (so can't be claimed via insurance). As they write on the website: the helmet reacts to the safe side.
After explaning the situation on their form on the webpage, they wrote to me the following day to tell me that a new helmet was on the way. No hazzle - no questions asked.
Personally, I find the "helmet" itself pleasant to bike with (compared to a normal helmet). Only problem is that I can't really leave it on the bike when away, as I normally would with a regular (cheaper) helmet.
Review by RjW Ayson8 months ago
Good all round! Love my hövding no better way of staying safe on your bike
Review by Hariharasudan9 months ago
Review by Lefty10 months ago
Ridiculous customer service. The once exciting product is now being drained for profit - go elsewhere.
Review by Althea10 months ago
Review by Craigdates10 months ago
Our family has been loyal customers for more than 4 years. We used to love the product and promote it strongly in our circles. This has now changed due to two reasons:
LOW LIFE SPAN: Two times we have experienced that our Hövdings - one new, one four years old - stopped charging batteries. The battery cannot be replaced, so it's useless once its dead. One should expect more from a product that is designed for keeping you safe in traffic.
VERY POOR CUSTOMER SERVICE: Unfortunately we have experienced both in written and oral communication that the company is not interested in building long-term relations with customers and will "only do what we are obliged to do according to law". When we contacted them with the broken Hövding that was more than 3 years to find out the problem and explore our options for fixing or replacing it, we were told that they will not help and could not offer any discounts for new products even though we (used to be) loyal customers. Congratulations - you've just turned your biggest fans away from you. Good job!
Review by Gkennedy Derrow11 months ago
Review by JunyafiveO11 months ago
Review by YuriS1 year ago
Very good concept and product design! I like it so much!
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