If I could leave a review without giving any stars I would. Met at our apartment in Palma to be told that they had double booked us. Spent an hour sitting in the foyer of the apartment while the rep said he was trying to find us somewhere else. He already knew we were overbooked so why didn't they sort this out before? Were told that we could go to a similar standard apartment. Got a taxi over there only to be told that it hadn't been cleaned. Had to wait for another 2 hours until we could get in. When we did apartment was no where near the same standard and when we looked at the price was significantly cheaper than the one we booked.
We asked Priority Villas to refund us the difference between the 2 which was €210 but they refused. One of their suggestions came at 6pm on our last night which was if we left the apartment that night they would refund us for one night! Totally crazy! Just the strangest most unprofessional dealings with a holiday company I have ever had. Contacted HouseTrip but they couldn't do anything because we didn't let them know straight away and they had already released the money. Eventually they offered us €120 which we decided to accept because life is too short. Never explained why this was the amount offered, or offered any compensation for losing precious hours of a short stay. DO NOT BOOK WITH THEM
Review by Tiritto1 year ago
Bad support . No response to email nor hotline.
Review by Elmdale1 year ago
Still waiting for a reply!!
Review by Bafford Glab2 years ago
Unacceptable response time to complaints and requests. Refuses to honour commitments made before merger with tripadvisor.
Review by Ellsworth Fottrell2 years ago
I am still looking for an official complaints department for this company who debited money from my account over a month before my trip and then cancelled the accommodation 24 hours before arrival and the helpline says, 'sorry, not our problem its between you and the owner of the house, you'll have to try and get a refund from them' BUT I PAID HOUSETRIP.COM and they have a policy that states an immediate refund should any unforeseen circumstances occur.
Where is the complaints department???
Review by NicholasEJones Filzen2 years ago
Re:- ..Apartment Carrier Assasinados Barcelona 9th-14th April.
We recently used house trip to book a 5 day break in Barcelona in our favourite area the Born district, upon arriving at the property in Carrier Assasinados 15mins before check in time we received an email to inform us that the propery was no longer available do to unforeseen circumstances .
The email had been sent at 0830 on the day of arrival whilst we were on the flight to Barcelona.
This obviously left us with no where to stay, house trip attempted to find us alternitive accomodation, over the next 4 hours they sent us options for alternitive properties every time we found one we liked we were informed they were booked up as I said this went on for hours with repeated phone calls by ourselves in the end we were told that your properties in Barcelona were all fully booked but they would keep trying in exasperation we decided to look for ourselves wandering the streets at 8pm we managed to find a very small and hot hotel room in an an area we did not want to be in.It was this or sleep on the street.
At one point after hours of calls and still nowwhere to stay we were told to have a “Wonderful day”!
The following day we found an Airb&b property in the Gracia district an hours walk from where we wanted to be having wasted 2 days of our 5 day break.
As you can imagine these circumstances were not conducive to a relaxed break.
How is it possible that a property can be withdrawn a few hours before a customer is due to move in?
How is it possible that not one single alternitive property could be found in the whole of Barcelona?
No refund has been received (£591.89) over a week later!!
AVOID THIS COMPANY AT ALL COST!!!
Review by Gmatcarpetcleaning2 years ago
BOGUS PROPERTIES: They advertise properties that are not available...owners then offer alternative and inferior accommodation at same price. HouseTrip staff admitted to me they know this is happening. I was charged foreign currency transaction fee on the payment and the refund for trying to book a house that was never available. HouseTrip have refused to refund the fees of £30
Review by Sommerywang Mchunu2 years ago
We recently spent 2 wonderful weeks in Isola Farnese, a tiny medieval village about 17km outside Rome. The property suited our needs, and had a lovely outside space, great for al fresco eating & sunbathing. It was very quiet, peaceful & perfect to come back to after a busy day in Rome. The owner, Laura is delightful! Very friendly, helpful & she recommended visiting some beautiful nearby towns like Bracciano & Viterbo which were easy to reach by train. This was a fairly last minute booking for us, and went without a hitch! We had good communication both with the company and with the owner and would be very happy to book with them again.
Review by SAckley2 years ago
It's probably best I share my experience of this company, I don't usually leave negative reviews but our experience was bad enough to share. We booked an apartment in New York through HouseTrip for a party of 7. I contacted the owner directly, 3 weeks ahead of our travel date, to check the booking and the owner came back to inform me the booking had been cancelled months previously and the appropriate cancellation fees had been paid to HouseTrip. The owner was told we would be notified. Unfortunately, HouseTrip didn't notify us. Being so close to the travel date, the cost of finding alternative appropriate accommodation was significantly more costly that the original apartment we booked. HouseTrip refunded our deposit which they had been in receipt of for 10 months but when we tried to get them to address our complaint, all we got back was a standard replies.
My disappointment with Housetrip/TripAdvisor/Flipkey was their reluctance to take any responsibility for their error. They stated the owner had cancelled only recently but I know this is not the case. The date they gave corresponded with the date of the owners reply to me and her contacting Housetrip to advise them they hadn't notified me of the cancellation.
Trip Advisor took over Housetrip during the period of our booking which contributed to the total lack of customer service and the failure in keeping us informed. I will certainly never be using any of the Trip Advisor group again and would not recommend them either.
Review by Sooner2 years ago
I will never use Housetrip or Tripadvisor agin..even after many years of helpful information.Be very very careful and READ THE SMALLPRINT.
Its a good money making company so if there is someone with money to invest, go ahead.But for people who are looking for a cheaper way to holiday as they cannot afford fancy expensive hotels, be aware of their booking forms and get out clauses..It will be your fault anyway and you cant win against this big boy
Review by LyndaR Derrow2 years ago
Hi there, I used housetrip and have given 2 stars, as they helped me a small amount by getting just over a £100 in compensation from the company who owned the apartment, due to the issues we had and that the apartment was also not the one the company sent pictures to us of. It was the same complex but different apartment. Housetrip was unavailable for us to complain at first so unfortunately gave the company all the money for the apartment so that was also their fault. However, I proved that I had contacted them in time so the compensation was granted. Little did I know but the company who rented us the apartment back on the 28th July, had taken 400 euros out of my account the day of my arrival. They said it was for a deposit but nothing was damaged or broken. As you can see from the start of my email, "they" gave me money back.
Housetrip then washed their hands of me and stopped replying to my emails, trying to get back that 400 euros they had taken!
To this day I still haven't received the money - just empty promises.
Review by Paulale2 years ago
I'd strongly recommend not using this company for your holiday rental bookings.
Booked an apartment for a family holiday in Ireland 6 months ago (October 2016).
Called the owner to check if apartment had towels provided day before check-in, was surprised to hear that the apartment was overbooked 3 times!
As it was 6 nations weekend there was literally no other accommodation available. Housetrip 'offered' accommodation 20 min drive away at a higher cost.
Housetrip do not check owners and penalise owners enough for cancellations! All about the owners rather than looking after their customers (who pay their salaries!)
I can't even seem to write a review about the owner on their website.
I would strongly recommend not using this company and seek other means if you want to enjoy your holiday!
Review by Malcbcastle Amenophis2 years ago
Excellent site, easy to understand and full of pertinent information. Booking process straightforward and no fuss.
Review by Rozycki2 years ago
I booked the apartment in Budapest three months before the travel and did not hear anything from the host, but nevertheless I thought everything was OK. To be sure that the booking was OK, I made contact with the host three weeks before the arrival. She said she did not have my booking ID nr. We agreed that I send her a copy of my receipt. I did so and asked for a reply if everything was OK. She did not respond, neither the second mail. At another platform I found that the apartment was unavailable two of my five booking dates. At the same time the apartment was available at Hose Trip for my five days period. What a luck that I asked the host for confirmation four days before the two weeks cancelation period, that means 85 % refund. If not, regarding the lack of goodwill from House Trip, I would have lost all my money if I tried to make contact with the owner within a few days before my flight. I made a claim of 100% refund, but since I had made a cancellation I had to respect the cancellation policy. I am asking myself what could I possible do. I certainly could not go to Budapest knowing that the host was out of reach. I do not think is fair that they take my 44 Euros because of error made by House Trip booking system or the host. Also see House-trip.com reviews.
TERRIBLE SERVICE, LACK OF UNDERSTANDING. DO NOT USE HOUSE TRIP
Review by Shenik3 years ago
Travelers can trust the service o Trip House
Review by Sceneta Rvs3 years ago
I've used House Trip 3 times over the past few years and each time came away satisfied with the quality of the properties, and the accuracy of the descriptions. The messaging system works very well. I think the feedback system could be improved upon, but I really don't have anything negative to say about it. Hoping that overall it continues to impress!
Review by Tika Kashin3 years ago
We are on a extended family trip exclusively using house trip . First three stops amazing hosts.....exceeded expectations. Stay tuned 4 more to go!
Review by Melixa3 years ago
We booked a holiday apartment through this site. On reaching there we found the same apartment , offered at a much cheaper rate on other site (booking.com), 57 pounds against the 90 pounds charged by House trip.
When we bought this to their notice, no response
Jeronymova 6, 13000 Prague, Czech Republic this is the apartment
There was this constant drilling sound, all the four days of our stay. Obviously repairs were going on in adjacent apartment, Naturally silence is expected regarding this noise, a retrospective thought.
The night before we left the overhead water heater started leaking. The owner was kind enough to come , however he could not repair and we were left without water the whole night. No apologies, no offer of other arrangements. On top of that we were asked to vacate the next day at Ten AM . Even when we explained that our flight was at 430 and we would vacate around 1200 noon. He did not accept that.
Avoid house trip, there are far better, cheaper and communicative sites.
Review by Diluki3 years ago
HouseTrip has won my trust, with two very successful trips. What has been promised on HouseTrip's pages about the apartment, has been true when seen onsite. The hosts have been available if/when needed. All-in-all, the service hosted by HouseTrip has so far been nothing but excellent.
Review by DeShaundra3 years ago
I like the fact that the credit card only gets charged after arrival.
The support that the company would provide if there are problems with access to the booked accommodation on arrival is very reassuring.
The communication via the company's email system.
Review by Harjau Molenberg3 years ago
Excellent affordable properties and very easy booking process. Genuine reviews.
Review by HDStewart3 years ago
It may be that house trip is normally a reasonable company. Not with me. I have been waiting over two months for a 2000 euro refund that is owed to me because an owner cancelled my booking. Nothing to do with me. I get fobbed off by customer service, no or slow response to emails, broken promises. Disgusting service. I would never use this company again nor recommend that anyone else does.
Review by Krystic3 years ago
We have used House Trip three times now in Barcelona, Lisbon and have just returned from Taormina in Sicily and all our holidays have been fantastic.
Review by Bleser3 years ago
Great communication throughout the booking. Happy to know I could still contact them on the day of arrival if any problems
Review by Moriesha3 years ago
Smooth reservation process, good feedback. HouseTrip has very limited responsibility for the quality of the rented flat/house and very hard cancellation policy.