Hotel Voucher Shop Reviews

My reservation was cancelled, upon booking in for 3 nights, no email or confirmation of cancellation, hotel booked wont give the cancellation paperwork,
£265.63 out of pocket

After numerous attempts finally managed to redeem voucher on 24th March 2019 for a one night stay in York - took a further 3 days to bombard them with emails to obtain the receipted certificate proving the booking. Grand and room was cancelled on the 5th May by booking Agent. Fortunately the Grand did have a room therefore
You owe me a full refund of £196.98 - you are total dishonest organisation and your site should be shut down.
Immediate payment requested of £196.98

Hotel voucher your disgusting we had vouchers given us for a wedding gift tried to use them but looks like were not the only ones who have been ripped of .your disgusting leaving all these people without an answer to why.

Chris Orrell, the director of this company, deserves to be prosecuted and serve a custodial sentence for his treatment of innocent, hard working people. Not allowed to continue operating a business (Hotel Exclusives/Travel Circus) and posting offers on his social media sites from We Work offices in Kings Cross. The company's British Travel Awards should be removed, he is not fit to be a company director, and the police should and will be notified about how is attempting to wriggle out of this by applying for compulsory liquidation.

Received a £100 voucher as a wedding present this year and have tried to use it several times but website constantly down. Tried to contact them but got an automatic reply which was a total waste of time.

Wish someone from hotel voucher would come on and advise what they are doing as there seems to be a lot off people with these waste of space vouchers.

Billy

Same as everyone else writing here:

- no hotels available for any location, can only ever ser options if I say my baby is 2 years old, not 1
- no responses to emails EVER and no number to call
- voucher code sent only had 30 pounds on it when the email said 150 pounds, which is what the gifter paid
- redeem website down for more than 2 weeks now and no response.
- if you are lucky enough to find a hotel, it Costs twice as much as it would to book direct. Absolute rip off!

Absolute scam! Do not buy from this website!

Brought voucher for my in laws for Christmas they have not been able to book anywhere have tried to contact the company on multiple time and have been fobbed off.
Complete scam shouldn’t be allowed to be in business!!!!!!!!

Oh my god... disgraceful, How are companies like this allowed to trade, my husband has a £500 voucher, for his 70th birthday... cannot book anything at all through website..no telephone number, sent a message on their on line service...no response....DO NOT SPEND Money here... read the reviews.. they need to be removed from all websites etc.. we are so disappointed that people can be scammed in this way.. maybe the government need to be looking at these rip off companies...

A voucher was purchased for us by family and we tried to use it on Wednesday. When we arrived at the hotel, we were told our booking had been cancelled on the Sunday. We had not cancelled. We had also added money by credit card to include dinner at the hotel. We tried to call but there was no possibility to get through to anyone. Only to leave messages. I have left several, and also emailed them and filled in their contact form. No one has called back. I doubt anyone is even there at all. We were lucky, the hotel were great and they had another room which we paid for. But I see others have not been so fortunate. This appears just to be a dreadful scam, causing people to lose precious time away. Next stop Trading Standards!!

Do not use this company under any circumstances.
We arrived at the hotel to find out from the hotel staff that HotelVoucherShop had cancelled our booking the previous day, with no contact or explanation. I wasted an afternoon on the phone trying to get in touch with HotelVoucherShop but couldn’t get any response by email or phone, just an answering machine telling me their opening hours... which was clearly a lie, and a prompt to leave a message, which was again a lie as their answer machine was full and couldn’t take a message.
Our only option was to turn around and head home.

On 07/02/2019 I ordered 2 vouchers from you (£25 and £50)
On 08/02/2019 I emailed your support to ask if the vouchers were refundable. To which I was told they were not.
On 12/02/2019 I received my vouchers.
On 27/02/2019 I used my vouchers to make a booking at a hotel. I also paid an extra £45 on top as the vouchers did not cover the full amount. This £45 was taken from my bank on this day from HOTEL STAY UK LEISURE.

On 06/04/2019 I arrived at Doubletree by Hilton Ealing to find that my booking was not on their system. They advised they had received a cancellation from HOTELBEDS UK LTD on 04/04/2019. I can confirm that I had not requested this.

I was then told I would have start a new booking with the hotel direct and that I would be charged for it. As you can imagine the rate for the room was far more expensive than what I had paid.

As a result of paying for the hotel on the day this had caused many of my Direct Debits to have been returned due to funds no longer being available.

To this day I have never received a cancellation email, or a refund for the £120 I paid for the hotel (£25 + £50 Voucher and £45 Debit Card)

Please see below further charges incurred following the issue above.

£160 Room
£60 Missed Direct Debit
£20 Missed Direct Debit Fee
£30 Missed Direct Debit
£20 Missed Direct Debit Fee
£40 Missed Direct Debit
£20 Missed Direct Debit Fee.

I would like to know the status of my reservation because when I apply the hotel he told me that is not found on their system reference is 11595

What can I say. Have been unable to fulfill any search criteria if we put a child under 2 in since the site went down no matter what date or where we put in (despite being able to before their website issues). When we queried this with the company their first response was basically 'try booking without the child' and their second response when we informed them that this was unacceptable was 'book a room for two adults with us where you want to go and then ring the hotel and see if they can give you a cot'. Totally unacceptable. Apparently despite being able to search to include an under 2 they say a lot of hotels may reserve their family rooms for their own direct bookings. Perhaps if you have zero availability to accommodate Under 2s this should be on your website to prevent people like me wasting my money!!

Really horrible company as others have indicated. Customer service is appalling, emails just ignored unless in my case you threaten trading standards then they suddenly reply.

Happy to have been able to finally make a booking but the experience was time consuming, stressful and costly (about 30% higher than direct from the hotel).

I suppose the lesson is read reviews before you buy anything.

As per other reviews this is a scam. No availability anytime anywhere and being ignored by customer services. They are still taking payment to buy vouchers with no possibility of them ever being redeemed. Will be contacting trading standards tomorrow.

OK where do we go from here..?
I have been trying unsuccessfully for 8 days to redeem my £200.00 Golden Wedding Voucher.
I have Emailed them numerous times ,provided them with my home tel.no.to contact me directly. All to no avail.
.As in common with all the other posts I have checked the site each day with the same response "No Results" no matter which City or which date I have entered
I am about to contact the Press and will point them to this Review page.
At least the publicity will flush out if we have all been scammed !!!

I can not redeem voucher! Website does not work....!

As with the other customers I am finding it difficult to book a hotel. Everyone of the 150,000 hotels they advise that they cover has disappeared. Managed to book a hotel about a month ago and that went through easily. Mind you I hope by the time September arrives my booking is still valid. Also my booking is with a hotel where I hold a loyalty card with the group and I am being advised that I don't qualify for points because I didn't make the booking direct. Another one to sort out.

This is a scam. Should not be trading. Avoid. I had to get bank to do charge back.

Avoid takes money but no booking
Made a booking for 31st Dec for 1 night. Took £111.15 although the hotel said that they would do the same for £80.00. Hotel confirmed that they had not even heard of Hotelvouchershop and that no booking had been taken. Sent 2 emails no reply as no one in the office until 2nd Jan. I have a feeling that I will get the same service when I ask for the refund.
Thanks Hotelvouchershop for messing up our new year celebration.

Hotelvouchershop, did give me a refund on my voucher but i still had NY eve ruined.

I received my voucher open looked liked someone had tampered with the envelope

Prices are highly inflated same hotel £58 on there site £106.92 asked for a price match and they said they don't price match all companies so best they could do was £80 then refunded £6.92 and put the other £20 back on my voucher that expires soon .dont bother big big rip off

Redeemed vouchers received as a Christmas present. Argyll Guest House Glasgow. 2 nights of hell with noisy neighbours. Hotel offered a partial refund but it will go to Hotel Voucher Shop as I had to make a top up payment through them. Rubbish system. Also the hotel rate would have been cheaper if I booked with the hotel direct.
Do not buy these as a gift for anyone !

What a rip off. Do not touch this company with a barge pole. I received a large sum voucher as a gift and tried to redeem it and found that the prices quoted was extortionate and grossly overpriced. They state that they will match price but that is a laugh. Their so called office hours are a joke ( 10am- 1pm and 2pm - 5pm) and there is no phone contact!
You are far better and much cheaper booking direct with the hotels or any other booking site.
Definitely do not waste your money with Hotel Voucher Shop as it's almost criminal what they are getting away with.

I'm interested that most of the reviews share my opinion that this voucher scheme is very poor. Then there are some suspicious looking excellents (written by customers I wonder) I was given the voucher as a present and it is difficult to tell the giver than the voucher card has been useless and a great waste of my time, but do please avoid this scheme.