We collate all the best reviews from around the Internet so you can view them in one place
Review by John Giles1 year ago
The reservation went well with no
surprises. The price was
definitely competitive and
reasonable. I would use your
App again.
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Review by Carl1 year ago
The Front Desk staff was accommodating and knowledgeable. There are no hooks to hang clothing in the bathroom, there is no shelf for toiletries or wet personal care items in the bathroom, there is no full length mirror in the room, there is no night light. The maintenance staff was very good. The housekeeping staff needs much better training and better supervision. The value fell short for the room rate.
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Review by AK1 year ago
Very comfortable accommodation and friendly and helpful hosts. Thank you
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Review by Tammy J.1 year ago
I thought I was dealing with the hotel I was trying to book, directly. I made my reservation and shortly afterward realized the dates were not going to work. I cancelled the reservation and was immediately told I would not receive a refund of my 1990.00.
I asked to reinstate the reservation and they told me no. I would have to make a nw reservation and pay the amount in full again. NO WAY TO RECOVER almost 2000.00.
Please don't use this company or website. I have lodged complaints everywhere online that I can, including the BBB (which this company is not endorsed by).
Bad business practices. Rude customer service.
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Review by Jeanette1 year ago
Efficient, easy to use, and offered great options. Especially since I was looking for a unique, boutique style hotel that was not part of national chain.
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Review by Josie Hankin1 year ago
They did exactly what they said they would do!
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Review by Lizette Laughlin1 year ago
Staying at the Best Western In Beaufort, SC
exceeded all expectations in the most positive manner. The reason? They excel
in customer satisfaction. It is a priority
for all staff, from Christina at the front desk
to Tony the “do everything” bellman. Every request was handled promptly, efficiently and with excellent courtesy. It was the treatment received from personnel that made our stay
such an unforgettable experience!
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Review by Lynda Nutbeem1 year ago
I had a good experience using HotelsOne, although I thought i was dealing directly with the hotels website.
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Review by So bollinger1 year ago
Already submitted review
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Review by claudette c.1 year ago
They showed and misrepresented the class and size of room for the actual room class. When contacted them about issue was unsupportive.
I reserved a room for the Seton Hotel in NYC a full size bed room. The picture on Hotelsone.com was for a king size room. So to my chagrin and surprise when entered the room. I spoke with the Seton Hotel ad the advised me that Hotelsone posted a pic and they would contact them to change it. Additionally, they stated this issue was the fault of Hotels.one and so they were no corrective action on their part.
The customer service team at Hotelsone.com was unapologetic and rude. They stated nothing could be done compensate me for their misleading info.
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Review by Fred B.1 year ago
Tried to cancel a hotel reservation, took several tries to explain what and why.
Never recieved any refund. Called hotel direct. Was told that there was nothing they could do,except tell me never to deal with hotelone.com again and you pass that onto everyone that I know
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Review by Jose r.1 year ago
Booked wrong hotel by mistake and was going to book again the wright hotel but when i saw no refund because of the mistake will never again use this website..
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Review by Binh Nguyen1 year ago
Very good, and very friendly staff, they let us check in before time. We will use this motel again next time.
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Review by Darren W.1 year ago
I received my hotel bill from hotel where i stayed as i need it for reimbursement for business. Then i check credit statement to find out I payed an extra $29 through hotels one for that room which does not show up on my room charges, so not able to claim for reimbursement. Last time I use this method of booking hotel rooms.
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Review by MBP - ATL1 year ago
Site is user friend; don't need computer skills to navigate. Booking and confirmation in a matter of minutes. Will definitely recommend!
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Review by Jennifer T.1 year ago
I paid 49.00 for the room and was charged over a hundred. Thought the price was for the hotel fee that they charge. Nope I was also charged at the hotel. Unreal. I will Not come to this sight again.
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Review by Sunshine Roundpoint1 year ago
The hotel room was really nice and apartment style. I would stay here again. Thank you
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Review by Ardene Bierwagen1 year ago
I live in Billings, Mt. Recently I sold my house, and had 30 days to move out. After a whirlwind 30 days I needed a clean, quiet place to be free of the chaos. I treated myself to a whole week at My Place. The room was quite large, the little kitchenette was perfect. I got the much needed rest and relation and after a lovely week was able to tackle the chore of unpacking and organizing my new place. I found the staff very pleasant and always proffesional.
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Review by Christine Kershaw1 year ago
Quick result great price efficient system
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Review by Sandy1 year ago
Beautiful view of the falls, clean room. Very spacious.
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Review by John F.1 year ago
CALLED TO CANCEL DUE TO ROAD CLOSURES TO GET TO HOTEL , THEY REFUSED TO REFUND! beware dont book with them!!!
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Review by Valerie D.1 year ago
I want to the main hotel site to book a reservation for 2 nights..After traveling to get to the hotel to check in..No reservations..We found out we were falsely led to HotelsOne.com...They stole our money..Phone contact with these morons is just that...Scamming bunch of thieves.
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Review by Ray1 year ago
Person I spoke with said there were no rooms available at the hotel I was interested in and offered a couple of others. I called the hotel direct and was able to book exactly the room I wanted.
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Review by Melissa l.1 year ago
Just spent 1.5 hours on the phone with someone in the Philippines, over a reservation at a hotel 5 miles from my home. Just wanted to change the checkin day, and I wasn't even asking for a refund. Ended up being threatened with paying double and losing the whole reservation. "Do you want to pay an extra $580? Well do you??" And this was the SUPERVISOR. Run from this company!
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Review by Cindy Martin1 year ago
Thankful for early check-in - staff very cordial. The convenience to the casino & dining was a plus. Enjoyed our stay.
